Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Bisnis Net : Jurnal Ekonomi dan Bisnis
Suraningtyas Widyastuti
Universitas Sahid Surakarta
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KUALITAS PELAYANAN, FASILITAS DAN KINERJA MEDIS & NON MEDIS TERHADAP KEPUASAN PASIEN RAWAT INAP RUMAH SAKIT UMUM ISLAM BANYU BENING BOYOLALI Suraningtyas Widyastuti; Anggit Dyah Kusumastuti; Annisa Indah Mutiasari
Bisnis-Net Vol 6, No 2 (2023)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/bn.v6i2.3493

Abstract

The study aims to determine the effect of service quality, facilities, and medical & non-medical performance on patient satisfaction at Banyu Bening Boyolali Islamic General Hospital. The research method used a quantitative descriptive. The population was all third class inpatients from January to March 2023. The sampling technique used the Slovin formula so that a total sample of 336 respondents was obtained. The results show that the variables of service quality and medical & non-medical performance affected patient satisfaction. Meanwhile the facility variable does not affect patient satisfaction. The most dominant variable in this study is medical & non-medical performance rather than the quality of services and facilities. The Adjusted R square value is 46.7%. The patient satisfaction variable can be explained by the variables of service quality, facilities, and medical & non-medical performance. Meanwhile, the remaining 53.3% is explained by other variables not discussed in this study.Keywords: service quality, facilities, medical & non-medical performance, patient satisfaction.
Co-Authors Anggit Dyah Kusumastuti Annisa Indah Mutiasari