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All Journal G-Tech : Jurnal Teknologi Terapan
Suryasari Suryasari
Universitas Multimedia Nusantara, Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Energy Engineering

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Whatsapp to The Rescue: Automated Billing Reminders Daffa Harastha Musyaffa; Ririn Ikana Desanti; Suryasari Suryasari
G-Tech: Jurnal Teknologi Terapan Vol 8 No 2 (2024): G-Tech, Vol. 8 No. 2 April 2024
Publisher : Universitas Islam Raden Rahmat, Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33379/gtech.v8i2.3989

Abstract

This research takes a case study approach to a company that provides digital marketing services. The company still relies on a manual process to record transactions on a spreadsheet. Their admin keeps track of clients' hosting and domain information in a Microsoft Excel file, and customers are not notified of their lease payment deadline in advance. There are also certain billing issues for service and subscription costs that are issued to customers. The proposed system is built utilizing the rapid application development (RAD) methodology. This method enables rapid system development. Furthermore, the RAD technique requires user participation during system development. The system was created using the PHP programming language, the CodeIgniter 3 framework, and MySQL as the database. It also utilizes the PHP WhatsApp Gateway API. The final outcome is a web-based billing tracking system that will send billing information to consumers via WhatsApp and email, as well as a notification of payment.
ITIL V3: Evaluation of IT Governance Gasindo Group Nurul Lia Ocativa Devi Ariska; Wella Wella; Suryasari Suryasari
G-Tech: Jurnal Teknologi Terapan Vol 8 No 4 (2024): G-Tech, Vol. 8 No. 4 Oktober 2024
Publisher : Universitas Islam Raden Rahmat, Malang

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Abstract

This research was conducted at the Gasindo Group, especially in the enterprise resource planning system or commonly abbreviated as ERP. Researchers conducted research by measuring IT governance services using the ITIL V3 framework. The Department of Gasindo Group experienced data mismatches in controlling assets and trading activities due to errors in tube numbering registrations from various Departments. The research was conducted using the ITIL V3 framework in the Service Operation domain with 5 processes in it, namely Incident Management, Request Fulfillment, Event Management, Access Management and Problem Management. in this study only used three processes, namely problem management, access management and event management. The limitation of the distributed questionnaire adapts to the conditions that exist in the Gasindo Group. The percentage results obtained from problem management (71,1), access management (74,3) and event management stopped at level 1.
Co-Authors Daffa Harastha Musyaffa Nurul Lia Ocativa Devi Ariska Ririn Ikana Desanti Wella Wella