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All Journal International Journal of Tourism and Hospitality in Asia Pasific Journal Of Public Policy (Social Politics) Sciences (Polisci) Journal of Community Service (Abdisci)
Fitri Farizah
Universitas Pasundan
Humanities Social Sciences Other

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The Effect of Transformational Leadership on Organizational Citizenship Behavior E-Government Based Farizah, Fitri; Muliawaty, Lia
Jurnal Polisci Vol 1 No 3 (2024): Vol.1 No.3 Januari 2024
Publisher : ann4publisher@gmail.com

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/polisci.v1i3.163

Abstract

The background of this research highlights the importance of Transformational Leadership for the application of information technology in local government in Indonesia, primarily through the implementation of the Electronic-Based Government System (SPBE) in Sumedang Regency with innovative efforts such as e-Office applications have marked a commitment in implementing technology to improve public services. However, the critical role of regional heads and organizational structures, especially the head of the General Section at the Sumedang Regional Secretariat, is still faced with significant challenges related to technology adoption, integration of modern applications, and human resource management that have not been in line with the digital era. Quantitative research methods were used to investigate the relationship between Transformational Leadership and Organizational Citizenship Behavior (OCB) with data analysis using SPSS. Data were obtained through surveys, interviews, questionnaires, and related documentation. The analysis showed a positive, albeit weak, relationship between Transformational Leadership and OCB. However, a low correlation (0.381) indicates a minimal relationship. A high p-value (0.26) indicates the statistical insignificance of this relationship. Regression confirms that changes in Transformational Leadership do not significantly affect OCB. A low R Square (0.112) indicates that Transformational Leadership explains only a tiny percentage of OCB behavior. Despite the positive relationship, Transformational Leadership is needed to drive more significant changes in the application of technology and improvement of public services in the local government of Sumedang.
Organizational Citizenship Behavior (OCB) in the Management of Situ Leutik Tourist Attraction by the Disporta of Banjar City Government Nyi Raden Ruyani; Lia Muliawaty; Fitri Farizah; M. Yusuf Ibrahim
International Journal of Tourism and Hospitality in Asia Pasific Vol 8, No 1 (2025): February 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v8i1.3592

Abstract

Community-based tourism management requires the active role of the community and managers in creating a harmonious and productive work environment. Organizational citizenship behavior (OCB) is an important factor in increasing the effectiveness of tourism management, especially in the Situ Leutik tourist attraction, Banjar City. This study aims to analyze the role of OCB in the management of the Situ Leutik tourist attraction using a descriptive qualitative approach. Data were collected through observation, in-depth interviews, and literature studies. The results of the study indicate that five dimensions of OCB, namely altruism, prudence, sportsmanship, politeness, and civic virtue, play a role in improving the quality of tourism services. The community voluntarily helps visitors, maintains cleanliness, and demonstrates a professional attitude in interacting with tourists. However, there are still obstacles to community participation in tourism management decision-making. The conclusion of the study confirms that strengthening OCB behavior through increasing manager capacity and community involvement can increase the effectiveness of tourism management. Therefore, local governments need to implement more inclusive policies to support the sustainability of community-based tourism.
EDUCATION ON THE IMPLEMENTATION OF ORGANIZATIONAL CITIZENSHIP BEHAVIORAL HEAD OF HAMLET IN THE MANAGEMENT OF SITULEUTIK TOURIST DESTINATION IN CIBEUREUM VILLAGE, BANJAR CITY Lia Muliawaty; NR. Ruyani; Fitri Farizah; M. Yusuf
Jurnal Abdisci Vol 1 No 9 (2024): Vol 1 No 9 Tahun 2024
Publisher : Ann Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/abdisci.v1i9.341

Abstract

The behavior is carried out without coercion or expecting any reward. The extraordinary quality of service and the dedication to work with high standards are clear signs that OCB's behavior is present in every village apparatus in the organization. This behavior describes the added value of employees, a form of prosocial behavior, namely positive, constructive, and meaningful social behavior that helps the village organization progress. The approach method used to achieve the output, the community involvement PKM program in the Organizational Citizenship Behavior (OCB) mechanism taught, will be adapted through socialization. These goals can be achieved through 2 (two) approaches. The PkM team accompanied the PkM participants to make a presentation related to the importance of OCB being understood to reach an understanding regarding the authority and implementation of programs carried out by Village Heads, Urban Villages, and related agencies, including the Banjar City Youth, Sports, and Tourism Office. This understanding is related to OCB because it can increase the effectiveness and welfare of the organization. This voluntary behavior creates a positive work environment, reduces conflict, and increases team collaboration. The discussion of OCB usually involves the application of this concept in the context of human resource management (HRM) and organizational strategy. Understanding and managing OCB can help organizations create a productive and positive work environment.
Co-Authors Lia Muliawaty M. Yusuf M. Yusuf Ibrahim Nyi Raden Ruyani Nyi Raden Ruyani