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All Journal Journal of Social Science Equivalent: Jurnal Ilmiah Sosial Teknik Journal of Social Science
Kumba Digdowiseiso
Faculty of Economics, Universitas Nasional
Religion Humanities Chemistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Physics Social Sciences Other

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RETRACTED: The Influence of Democratic Leadership Style, Intrinsic Motivation and Work Discipline on Employees’ Performance at PT. Pangansari Utama Food Industry, East Jakarta Elsa Nopitasari; Herry Krisnandi; Kumba Digdowiseiso
Journal of Social Science Vol. 5 No. 3 (2024): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jss.v5i3.821

Abstract

The aim of this research is to analyze how much influence democratic leadership style, intrinsic motivation and work discipline have on individual employee performance. This research was conducted at PT. Pangansari Utama Food Industry East Jakarta. This research data uses primary data in the form of a questionnaire to 100 respondents at PT. Pangansari Utama Food Industry using the multiple linear regression method which was processed using SPSS 17.0 software. The research results show in partial testing the influence of democratic leadership style, intrinsic motivation and work discipline on employee performance. Between Democratic Leadership Style (X1), Intrinsic Motivation (X2) and Work Discipline (X3) on Employee Performance (Y) shows a positive and significant influence. This shows that the three independent variables, namely democratic leadership style, intrinsic motivation and work discipline have influenced Y. The determination test result is 0.608, this shows that the variables democratic leadership style, intrinsic motivation and work discipline contribute 60.8% to the employees’ performance of PT Pangansari Utama Food Industry. This shows that there are still other factors that account for 39.2% of employee performance. The magnitude of this influence is PT. Pangansari Utama Food Industry East Jakarta must pay more attention to democratic leadership style, intrinsic motivation and work discipline to improve the employees’ performance of PT. Pangansari Utama Food Industry East Jakarta.
RETRACTED: Analysis of The Influence of Perceptions of Price, Service Quality, and Promotions on Customer Satisfaction Users of Transportation Services (Bluebird Taxi) Muthia Chania Devy; Herry Krisnandi; Kumba Digdowiseiso
Journal of Social Science Vol. 5 No. 3 (2024): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jss.v5i3.822

Abstract

This research was conducted to analyze the influence of price perception, service quality, and to perception to customer satisfaction of Bluebird taxi service user. Indicators used for price perception include perception of quality, perception of cost, perception of price difference, and reference price. Indicators used for service quality include tangibles, reliability, responsiveness, assurance, empathy. Indicators used promotions include promotional frequency, promotional quality, promotion quantity, promotion time, suitability of promotional goals. While the indicators used for customer satisfaction, always buy products/ service, will recommend to others, fulfillment of customer expectations after buying products/ services. The sample in this research are 100 people. The sampling technique in the research of collecting the sample method randomly using questionnaire. The analytical method used in this research is descriptive analysis method through perception level and inferential method using IBM SPSS 17 program. Linear regression equation that answer the influence of price, service quality, and promotion to customer satisfaction is Y = 1.622 + 195 X1 + 0.405 X2 + 0.251 X3. The results showed that the perception of price, service quality, and promotion directly have a positive and real effect on customer satisfaction.
The Influence of Service Quality, Customer Satisfaction and Company Image on Customer Loyalty of Bank Mandiri Kcp Bendungan Hilir, Central Jakarta Atika Naraswati; Resti Hardini; Kumba Digdowiseiso
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 6 No. 1: Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v6i1.172

Abstract

This study aims to analyze the effect of service quality, customer satisfaction and corporate image on customer loyalty at Bank Mandiri KCP Bendungan Hilir Central Jakarta, where the service quality provided, customer satisfaction is priority, as well as corporate image that can give a positive impression to customers will strengthen customer loyalty at Bank Mandiri KCP Bendungan Hilir Central Jakarta. The results used data primary in the form of the questionnaire. The technique of sampling using nonprobability sampling design using purposive sampling. The population of this study is the customer Bank Mandiri KCP Bendungan Hilir with a total sample is 100 people. The methods used is double linear regression that shows that there is the effect of a positive and significant between service quality, customer satisfaction and corporate image with customer loyalty.
The Influence of Brand Image Service Quality and Green Marketing on Consumer Purchasing Decisions of The Body Shop at Malls in South Jakarta Amanda Rachmawati Rasyid; Resti Hardini; Kumba Digdowiseiso
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 6 No. 1: Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v6i1.173

Abstract

This study aims to analyze the effect of service quality, brand image, and green marketing on consumer purchasing decision of The Body Shop at mall in South Jakarta. The result of this research is using primary data in the form of questionnaires to 100 respondents of The Body Shop consumers in mall in South Jakarta using Statistical Product and Service Solutions (SPSS) method. Data collection techniques in this study by observation and survey, unstructured interviews, and using questionnaires. The result of the research using F test and t test indicate that there is influence of service quality, brand image and green marketing towards purchasing decision of The Body Shop at mall in South Jakarta.
The Influence of Job Training, Job Safety and Job Satisfaction on Employees’ Performance of PT. Adhi Jaya Teknik Idah Setyawarni; Ahmad Cik; Kumba Digdowiseiso
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 6 No. 1: Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v6i1.174

Abstract

This research aims to analyze how much influence job training, job safety and job satisfaction have on the performance of PT. Adhi Jaya Teknik Jakarta employees. Data were analyzed using descriptive analysis methods and inferential analysis assisted by using the Statistical Product and Service Solution (SPSS) Version 23.0 program. The data used is primary data sourced from the results of questionnaires by respondents. The research results show that there is a positive and significant influence between job training, job safety and job satisfaction on the performance of PT Adhi Jaya Teknik employees shows that the better the job training, job safety and job satisfaction, the higher the level of employee performance. Based on the results of this research, PT. Adhi Jaya Teknik improves employee performance by paying attention to job training, job safety and job satisfaction.
The Influence of Participative Leadership Style, Physical Work Environment and Work Discipline on the Performance of Employees at the Kramat Jati Religious Affairs Office, East Jakarta Syarifa Aulia; Ahmad Cik; Kumba Digdowiseiso
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 6 No. 1: Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v6i1.175

Abstract

The purpose of this research is to determine the influence of a participative leadership style, physical work environment, and work discipline on the positive influence on the performance of employees at the Kramat Jati Religious Affairs Office, East Jakarta. The technique for taking this sample is saturated sampling, by taking the entire sample of 40 respondents. Data management uses descriptive methods and inferential statistical methods. The type of data used is primary data, namely data taken through questionnaires given to respondents. The data collection technique uses a questionnaire, namely by providing statements to parties related to the problem to be studied. Based on data management using descriptive analysis, the results of the regression equation are as follows Y = 0.740 + 0.416X1 + 0.208X2 +0.354X3. Testing the statistical model with the F test obtained an Fcount value of 54.092 with a sig value of 0.000, which means that participative leadership style, physical work environment and work discipline together have a positive effect on employee performance, while the t test obtained a participative leadership style of 3.290, physical work environment amounting to 2,216 and work discipline amounting to 2,254. with a sig value of 0.002 for participative leadership style, a sig value of 0.033 for physical work environment, and a sig value of 0.030 for work discipline, which means that participative leadership style, physical work environment and work discipline partially have a positive and significant effect on employee performance.
The Influence of Interpersonal Communication and Motivation on Employee Performance at PT Lotte Shopping Avenue Indonesia Suryanto Suryanto; Ahmad Cik; Kumba Digdowiseiso
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 6 No. 1: Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v6i1.176

Abstract

The purpose of this study is to analyze how the influence of interpersonal communication and motivation on employee performance partially, This research was conducted at PT. Lotte Shopping Avenue Indonesia. Data processing using the validity and reliability test and regression and correlation test using SPSS 19. The results showed in the partial test the influence of competence and career coaching on employee performance. Between Interpersonal Communication (X1) and Motivation (X2) on Employee Performance (Y) shows a positive relationship. This shows the two independent variables, Interpersonal Communication (X1) and Motivation (X2) have affected Employee Performance (Y). Through hypothesis testing it is possible to know that interpersonal communication and motivation to prove each have positive and significant effect on employee performance equal to 77.0%. This means that 77.% The dependent variable of employee performance can be explained by the independent variable that is interpersonal communication and motivation. It shows that there are still other factors equal to 23.0% to employee performance. The magnitude of this influence shows that interpersonal communication and motivation is an important element in improving the performance of employees of PT. Lotte Shopping Avenue Indonesia.
Influence of Customer, Trust and Quality of Customer Satisfaction in Customer Loyalty at PO Harapan Jaya Jakarta-Magetan Department Reska Windartiningsih; Resti Hardini; Kumba Digdowiseiso
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 6 No. 1: Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v6i1.177

Abstract

This study aims to analyze the effect of service quality, trust and customer satisfaction on customer loyalty. In this study using primary data obtained from distributing questionnaires to 100 PO Harapan Jaya Bus customers, Jakarta-Magetan Department. This study uses the Multiple Linear Regression method, the results of this study indicate that there is a positive and significant effect on customer loyalty. There is a positive and significant influence between service quality, trust and customer satisfaction on the loyalty of PO Harapan Jaya Bus customers. The existence of a positive and significant influence between service quality, trust and customer satisfaction on customer loyalty of PO Harapan Jaya Bus Jakarta-Magetan Department shows that the better service quality, trust and customer satisfaction possessed by PO Harapan Jaya, the higher customer loyalty. Customer quality, customer trust and satisfaction are important parts to increase customer loyalty.
Co-Authors Ahmad Cik Aji Prasetya Pangestu Amanda Rachmawati Rasyid Andri Wibowo Atika Naraswati Elsa Nopitasari Elwisam Elwisam Ghafar Ibnu Tsalis Herry Krisnandi Herry Krisnandi Idah Setyawarni Mohammad Febri Gunawan Muthia Chania Devy Reska Windartiningsih Resti Hardini Suryanto Suryanto Syarifa Aulia