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All Journal Journal of Social Science Journal of Social Science
Estela Septianty
Faculty of Economics and Business, Universitas Nasional, Jakarta
Religion Humanities Chemistry Education Environmental Science Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Physics Social Sciences Other

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RETRACTED: The Influence of Product Quality and Service Quality on Customer Satisfaction Dunkin' Donuts South Jakarta Estela Septianty; Elwisam Elwisam; Kumba Digdowiseiso
Journal of Social Science 946-955
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jss.v5i3.843

Abstract

This study aims to analyze the effect of product quality and service quality on customer satisfaction at Dunkin' Donuts South Jakarta. The results of this study using primary data in the form of a questionnaire with descriptive and inferential analysis methods. The population in this study is an unlimited population and the sample of this study were 100 respondents. The results of the study state that product quality has a significant and positive effect on customer satisfaction. Service quality has a significant and positive effect on customer satisfaction. Product quality and service have a significant and positive effect on customer satisfaction.
RETRACTED: The Influence of Product Quality and Service Quality on Customer Satisfaction Dunkin' Donuts South Jakarta Estela Septianty; Elwisam Elwisam; Kumba Digdowiseiso
Journal of Social Science Vol. 5 No. 3 (2024): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jss.v5i3.843

Abstract

This study aims to analyze the effect of product quality and service quality on customer satisfaction at Dunkin' Donuts South Jakarta. The results of this study using primary data in the form of a questionnaire with descriptive and inferential analysis methods. The population in this study is an unlimited population and the sample of this study were 100 respondents. The results of the study state that product quality has a significant and positive effect on customer satisfaction. Service quality has a significant and positive effect on customer satisfaction. Product quality and service have a significant and positive effect on customer satisfaction.
Co-Authors Elwisam Elwisam Kumba Digdowiseiso