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All Journal JSAI (Journal Scientific and Applied Informatics) Jurnal Restikom : Riset Teknik Informatika dan Komputer
Reza Ardiansyah
Universitas bina darma
Computer Science & IT

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ANALISIS KINERJA MANAJEMEN LAYANAN SISTEM AKADEMIK MENGGUNAKAN FRAMEWORK COBIT 5 PADA UNIVERSITAS LEMBAH DEMPO PAGARALAM Reza Ardiansyah; Tata Sutabri
Jurnal RESTIKOM : Riset Teknik Informatika dan Komputer Vol 6 No 1 (2024): April
Publisher : Program Studi Teknik Informatika Universitas Nusa Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52005/restikom.v6i1.300

Abstract

Universitas lembah dempo merupakan instansi pendidikan yang ada di kota pagaralam. Layanan Teknologi Informasi yang merupakan salah satu fasilitas yang diberikan oleh suatu perusahaan atau instansi. Layanan Teknologi Informasi juga diberikan kepada Pegawai sebagai pengguna (user) di universitas lembah dempo. Adanya layanan Teknologi ini dapat membantu pekerjaan agarlebih mudah. Berdasarkan hasil kuesioner tingkat kepuasan Pegawai terhadap layanan teknologi informasi, kepuasan pengguna terhadap layanan Teknologi Informasi di universitas lembah dempo berada PA 3.2 . Kondisi ini masih dinilai belum optimal untuk memenuhi layanan TI di universitas lembah dempo sehingga perlu dilakukan pengukuran untuk mencapai target yang diinginkan yaitu 4. Dengan adanya permasalahan tersebut peneliti mengukur maturitas terhadap sistem untuk mengetahui tingkat kinerja manajemen pelayanan saat ini. Cobit 5 yang merupakan metode yang digunakan dalam penelitian ini. COBIT 5 dipilih karena telah digunakan secara terus menerus untuk mengukur sebuah kinerja manajemen layanan dan dapat mengembangkan, meningkatkan serta memperbaiki kualitas menajemen layanan.
Analisis Audit Sistem Informasi Menggunakan Framework Committee Of Sponsoring Organizations Of The Treadway Commission (COSO) Pada PT. Persero Batam Reza Ardiansyah; tata sutabri; Annisa Fitri Aulia
JSAI (Journal Scientific and Applied Informatics) Vol 8 No 1 (2025): Januari
Publisher : Fakultas Teknik Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jsai.v8i1.7677

Abstract

An information system (IT) audit is one of the important aspects of maintaining the effectiveness and efficiency of company operations. In this study, an information system audit at PT PERSERO was conducted to determine the extent of the company's capability level and provide recommendations to improve the performance of information systems to achieve the company's business objectives. The control standard used in this study is the Committee of Sponsoring Organizations of the Treadway Commission (COSO) which consists of the components of Control Environment, Risk Assessment, Control Activities, Information and Communication, and Monitoring. The purpose of this study is to evaluate whether the system is equipped with controls that are carried out properly and correctly. From the results of the research, data was obtained through interviews, observations, and document studies, which were analyzed using quantitative descriptive methods. The results showed that the average value of each component ranged from 4.46 to 4.74, with the overall assessment percentage reaching 90.8% and a capability level of 4.54. This shows that the internal control system at PT Persero Batam is in the very good category. The best-performing component is Monitoring Activities (4.74), while Control Environment (4.46) is an area of potential improvement. The gap analysis shows a small difference of 0.16, which indicates that internal control has almost reached the ideal level.
Co-Authors Annisa Fitri Aulia Tata Sutabri