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All Journal Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen AL-ULUM : Jurnal Ilmu Sosial dan Humaniora
Pamungkur Pamungkur
Stie Palangkaraya
Humanities Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Jasa Pelayanan Di Hypermart Palangka Raya. sunarmi . sunarmi; Pamungkur Pamungkur
AL-ULUM : Jurnal Ilmu Sosial dan Humaniora Vol 9, No 2 (2023): Edisi Oktober
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/alsh.v9i2.12708

Abstract

This research was conducted to uncover what consumers really want or expect and what consumers have perceived from the service quality they receive. The purpose of this research were: (1) To determine the factors that affect the quality of service at Hypermart Palangka Raya, (2) To determine what factors have the most influence on customer satisfaction at Hypermart Palangka Raya, (3) To acknowledge the most dominant factor in service provided at Hypermart Palangka Raya. The research employed a descriptive methodology. The data source consisted of responses obtained through a questionnaire given to respondents. The variables used were independent variables, namely: reliability (X1), responsiveness (X2), assurance (X3), empathy (X4), physical evidence (X5) which is the dependent variable is service quality (Y1) and customer satisfaction (Y2). Multiple regression analysis was used for statistical analysis. The findings of this research revealed the following: (1) Among the five variables between tangible, reliability, responsiveness, assurance, and empathy, tangible variable is the positive and significant factor on service quality variables at Hypermart Palangka Raya, (2) The most dominant factor in service quality at Hypermart Palangka Raya, (3) Service quality has a positive and significant effect on customer satisfaction at Hypermart Palangka Raya.  
IMPLEMENTASI TQM UNTUK PENINGKATAN LABA PERUSAHAAN PADA PERUMDAM TIRTA KAHAYAN PALANGKA RAYA Pamungkur Pamungkur; Sunarmie Sunarmie
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 12, No 2 (2025): JULI: AL KALAM JURNAL KOMUNIKASI BISNIS DAN MANAJEMEN
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/al-kalam.v12i2.20087

Abstract

Implementation of Total Quality Management (TQM) In Increaasing Company profits of Perumdam Tirta Kahayan Palangka Raya. This research was conducted using qualitative descriptive analysis method. the data analyzed is the result of data collection in Perumdam Tirta Kahayan Palangka Raya Perusahan Umum Daerah Air Minum (Perumdam) Kota Palangka Raya. Data in the form of financial statements, the data obtained in the form of writing in the form of a general description of, Perumdam Tirta Kahayan Palangka Raya namely collecting data through documentation interviews in the financial and accounting department of Perumdam Tirta Kahayan Palangka Raya. The research results obtained that Implementation of Total Quality Management (TQM) of Perumdam Tirta Kahayan Palangka Raya has been good applied, systematic in accordance with the principle of Total Quality Management (TQM) that is focus on customers, continuous system improvement, education and training, and employee involvement and empowerment. This Total Quality Management (TQM) also influences the increase in company profits of Perumdam Tirta Kahayan Palangka Raya.
Co-Authors sunarmi . sunarmi Sunarmie Sunarmie