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All Journal GEMAH RIPAH: Jurnal Bisnis Scripta Economica: Journal of Economics, Management, and Accounting Ascendia: Journal of Economic and Business Advancement
M. Sihab Ridwan
Universitas 17 Agustus 1945 Surabaya
Economics, Econometrics & Finance

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PENGARUH MOTIVASI KERJA , DISIPLIN KERJA DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN DI TOMORO COFFEE TENGGILIS Pearltama Rayhan Pradipa Untara; M. Sihab Ridwan
ECONOMOS Vol 6 No 03 (2026): EKONOMI DAN BISNIS
Publisher : KELOMPOK KOMUNITAS LABORATORIUM PENELITIAN (COMMUNITY OF RESEARCH LABORATORY)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69957/grjb.v6i03.3038

Abstract

Penelitian ini dilakukan untuk menguji dan menganalisis pengaruh motivasi kerja, disiplin kerja, dan kepuasan kerja terhadap kinerja karyawan di Tomoro Coffee Tenggilis, Surabaya. Kinerja karyawan memegang peranan penting dalam menunjang keberhasilan operasional perusahaan, sehingga perlu didukung oleh motivasi kerja yang memadai, disiplin kerja yang kuat, serta kepuasan kerja yang tinggi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Populasi penelitian terdiri atas seluruh karyawan Tomoro Coffee Tenggilis yang berjumlah 40 responden. Teknik pengambilan sampel yang digunakan adalah sampling jenuh, yaitu seluruh anggota populasi dijadikan sebagai responden penelitian. Pengumpulan data dilakukan melalui penyebaran kuesioner dengan menggunakan skala Likert. Data yang diperoleh kemudian dianalisis menggunakan uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linier berganda, uji parsial (uji t), uji simultan (uji F), serta koefisien determinasi (R²). Hasil penelitian menunjukkan bahwa motivasi kerja, disiplin kerja, dan kepuasan kerja berpengaruh terhadap kinerja karyawan. Secara parsial, motivasi kerja berpengaruh positif dan signifikan terhadap kinerja karyawan, disiplin kerja berpengaruh positif dan signifikan terhadap kinerja karyawan, serta kepuasan kerja juga berpengaruh positif dan signifikan terhadap kinerja karyawan. Secara simultan, motivasi kerja, disiplin kerja, dan kepuasan kerja terbukti berpengaruh positif dan signifikan terhadap kinerja karyawan di Tomoro Coffee Tenggilis, Surabaya. Berdasarkan temuan tersebut, perusahaan diharapkan dapat terus meningkatkan motivasi kerja karyawan melalui pemberian apresiasi dan dukungan yang memadai, meningkatkan disiplin kerja melalui penerapan peraturan secara konsisten, serta meningkatkan kepuasan kerja karyawan melalui pemberian kompensasi yang sesuai dan penciptaan lingkungan kerja yang nyaman guna mengoptimalkan kinerja karyawan.
Pengaruh Coffee Shop Atmosphere, Service Experience, dan Brand Personality terhadap Customer Satisfaction Tomoro Coffee di Kota Surabaya Dea Riska Ananta Djawak; M. Sihab Ridwan
Journal of Economic and Business Advancement Vol. 1 No. 3 (2026): March: Ascendia: Journal of Economic and Business Advancement
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/c4cb5k76

Abstract

This study aims to analyze the influence of Coffee Shop Atmosphere, Service Experience, and Brand Personality on Customer Satisfaction at Tomoro Coffee in Surabaya. The research employs a quantitative method involving 100 respondents selected using purposive sampling. Data were collected through a five-point Likert scale questionnaire and analyzed using IBM SPSS version 26, including validity, reliability, classical assumption tests, multiple linear regression, t-test, and F-test. The results indicate that all three variables have a positive and significant effect on customer satisfaction, both partially and simultaneously. Brand Personality is the most dominant variable influencing satisfaction. The coefficient of determination (R²) value of 0.750 explains that 75% of customer satisfaction variation is affected by these variables. The findings highlight that a pleasant coffee shop atmosphere, excellent service quality, and a strong brand personality are essential in enhancing customer satisfaction at Tomoro Coffee Surabaya.
Pengaruh Disiplin Kerja, Komunikasi, dan Kejelasan Peran terhadap Kinerja Karyawan dengan Dukungan Sosial sebagai Variabel Moderator di PT. XYZ Construction Surabaya Riska Carollina; Tri Andjarwati; M. Sihab Ridwan
Journal of Economics, Management, and Accounting Vol 1 No 2 (2025): November: Scripta Economica: Journal of Economics, Management, and Accounting
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/8e1m2w21

Abstract

This study was conducted to examine the influence of work discipline, communication, and role clarity on employee performance and to analyze the moderating role of social support within the organizational context of PT. XYZ Construction Surabaya. The research was motivated by the recurring issues of declining performance and project delays, which indicated inadequate work discipline, ineffective communication flows, and role ambiguity among employees. Existing studies had not yet comprehensively integrated these variables in a single empirical model nor evaluated the moderating effect of social support in the construction industry setting, creating a research gap that this study intended to address. A quantitative research method was applied, involving 90 employees selected through a saturated sampling technique, and the data were analyzed using Structural Equation Modeling with Partial Least Squares. The findings showed that work discipline, communication, and role clarity positively and significantly affected employee performance, while social support did not moderate these relationships. The model explained 48.0% of the variance in Employee Performance (R2=0.480). The study contributed theoretically by confirming the dominant role of structural performance drivers over psychosocial support, and practically by providing managerial insights into improving performance in project-based environments. Suggestions for future research were provided based on identified limitations.
Co-Authors Dea Riska Ananta Djawak Pearltama Rayhan Pradipa Untara Riska Carollina Tri Andjarwati