Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Ekonomi dan Manajemen
Salma hasna hamidah
Universitas Teknologi Digital Bandung
Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISA PENANGANAN KOMPLAIN PELANGGAN DI GO-KART LEMBANG SPEEDWAY Ageng saepudin kanda S; Salma hasna hamidah
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 2 No. 1 (2024): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v2i1.858

Abstract

Research Method This research uses qualitative methods so that researchers are able to think and build their own knowledge. This research raises a deep phenomenon, until it finds logical answers from the research results and questions in the research. Based on the results of interviews conducted with the Go-Kart Lembang Speedway Owner and Lembang Speedway Go-Kart Supervisor as follows: Customer Complaints, Types of Customer Complaints, Causes of Customer Complaints, Customer Complaint Handling System, Benefits of Handling Complaints. So the researcher can draw the conclusion: Complaint handling at Go-Kart Lembang Speedway has been effective. Complaints submitted by customers at Go-Kart Lembang Speedway are regarding height and weight, queue line problems, customers who do not comply with regulations, expensive prices, In handling complaints at Go-Kart Lembang Speedway which acts as a media for customer complaints. Steps taken: receiving complaints, following up on complaints.
Co-Authors Ageng Saepudin Kanda S