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Empowered Women: Strategies to Increase Competitiveness in the Era of Society 5.0 through Entrepreneurship Muhammad Bangun Siregar; Ritha F Dalimunthe; Endang Sulistya Rini; Yeni Absah
Randwick International of Social Science Journal Vol. 5 No. 1 (2024): RISS Journal, January
Publisher : RIRAI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47175/rissj.v5i1.886

This research aims to increase the competitiveness of women entrepreneurs in Medan City and Deli Serdang Regency, North Sumatra, through human resource transformation. In the Society 5.0 era, women have a crucial role in increasing competitiveness through entrepreneurship. Even though the business potential in the region is significant, human resources have not been fully optimized. This research identified several problems, including the low competitiveness of female entrepreneurs, lack of managerial experience, lack of innovation ability, and limited education. This research was conducted using a qualitative descriptive approach, involving 115 female entrepreneurs as respondents. The results of the analysis show that the majority of female entrepreneurs are aged 41-50 years, have 2-5 years of business experience, and most do not have a business license. Nevertheless, the quality of women entrepreneurs is considered good, especially in terms of interpersonal skills and responsibility for business. The analysis also reveals the importance of the quality of human resources in increasing competitive advantage. Technical skills, management, entrepreneurship and personal maturity were identified as key factors that need to be improved. It is hoped that the transformation of human resources can improve the quality and innovation of women entrepreneurs. In the context of digitalization, women entrepreneurs need to utilize digital marketing to expand business networks. As many as 46.09% of respondents agreed with this effort. Improving the quality of human resources in terms of mastery of information technology is crucial for taking advantage of digitalization opportunities. The results of the Forum Group Discussion emphasize the importance of the business community, in-depth training, and the role of the family in supporting women entrepreneurs. Technological innovation, understanding regulations, and halal certification are also considered important to improve product quality. This research contributes by identifying the problems and opportunities faced by women entrepreneurs in North Sumatra. By implementing the Social Entrepreneur Strengthening Model, it is hoped that the transformation of human resources can increase the competitiveness and welfare of women entrepreneurs and support local economic growth.

The Effect of Visual Merchandise on Impulse Buying with Emotional Response as an Intervening Variable in the Marketplace Karina Putri Kaban; Endang Sulistya Rini; Muhammad Anggia Muchtar
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 4 (2025): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i4.648

This study aims to analyze the effect of visual merchandise on impulse buying, with emotional response serving as a mediating variable among Shopee marketplace users in Medan City. The research employs a quantitative method using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) approach. Data were collected through questionnaires distributed to 91 active Shopee users. The results indicate that visual merchandise has a positive effect on impulse buying, both directly and indirectly through emotional response. Visual elements such as page design, product image quality, interactive promotions, and digital store navigation are proven to evoke positive emotions, including pleasure, urgency, and self-confidence. These emotional responses strengthen the tendency toward spontaneous purchasing without rational consideration. The findings confirm that emotional experience plays a crucial role in linking visual strategies to consumers’ impulsive buying behavior. Therefore, visual strategies function not only as aesthetic elements but also as effective psychological tools for enhancing consumer engagement and impulsive purchase decisions in the marketplace.

The Effect of Visual Merchandise on Impulse Buying with Emotional Response as an Intervening Variable in the Marketplace Karina Putri Kaban; Endang Sulistya Rini; Muhammad Anggia Muchtar
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 4 (2025): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i4.648

This study aims to analyze the effect of visual merchandise on impulse buying, with emotional response serving as a mediating variable among Shopee marketplace users in Medan City. The research employs a quantitative method using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) approach. Data were collected through questionnaires distributed to 91 active Shopee users. The results indicate that visual merchandise has a positive effect on impulse buying, both directly and indirectly through emotional response. Visual elements such as page design, product image quality, interactive promotions, and digital store navigation are proven to evoke positive emotions, including pleasure, urgency, and self-confidence. These emotional responses strengthen the tendency toward spontaneous purchasing without rational consideration. The findings confirm that emotional experience plays a crucial role in linking visual strategies to consumers’ impulsive buying behavior. Therefore, visual strategies function not only as aesthetic elements but also as effective psychological tools for enhancing consumer engagement and impulsive purchase decisions in the marketplace.

Strategies for Building Customer Satisfaction at the Aksara Branch of PT Bank Aceh Syariah M. Bima Syahputra; Endang Sulistya Rini; Muhammad Anggia Muchtar
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1240

Customer satisfaction is a strategic aspect of sustaining relationships between banks and customers, particularly in Islamic banking, which is required to provide quality services, accessible channels, and sustainable customer relationships. This study aims to analyze the effects of service quality, accessibility, and Customer Relationship Management (CRM) on customer satisfaction at PT Bank Aceh Syariah KCP Aksara. A quantitative survey approach was employed involving 140 customers as respondents. The data were analyzed using multiple linear regression, supported by validity, reliability, classical assumption, t-test, F-test, and coefficient of determination analyses. The results show that service quality has a positive and significant effect on customer satisfaction (β=0.318; p<0.001), accessibility has a positive and significant effect (β=0.171; p=0.009), and CRM has a positive and significant effect (β=0.399; p<0.001). Simultaneously, the three variables significantly affect customer satisfaction (F=61.319; p<0.001) and explain 57.5% of its variance. The synthesis indicates that customer satisfaction is shaped by the integration of service interaction quality, ease of access, and sustainable relationship management, with CRM demonstrating the strongest relative influence. The policy implication is that the bank should strengthen CRM through personalized communication, post-transaction follow-up, complaint management, and customer data utilization, supported by continuous improvements in service quality, facilities, information accessibility, and digital services.

Strategies for Building Customer Satisfaction at the Aksara Branch of PT Bank Aceh Syariah M. Bima Syahputra; Endang Sulistya Rini; Muhammad Anggia Muchtar
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1240

Customer satisfaction is a strategic aspect of sustaining relationships between banks and customers, particularly in Islamic banking, which is required to provide quality services, accessible channels, and sustainable customer relationships. This study aims to analyze the effects of service quality, accessibility, and Customer Relationship Management (CRM) on customer satisfaction at PT Bank Aceh Syariah KCP Aksara. A quantitative survey approach was employed involving 140 customers as respondents. The data were analyzed using multiple linear regression, supported by validity, reliability, classical assumption, t-test, F-test, and coefficient of determination analyses. The results show that service quality has a positive and significant effect on customer satisfaction (β=0.318; p<0.001), accessibility has a positive and significant effect (β=0.171; p=0.009), and CRM has a positive and significant effect (β=0.399; p<0.001). Simultaneously, the three variables significantly affect customer satisfaction (F=61.319; p<0.001) and explain 57.5% of its variance. The synthesis indicates that customer satisfaction is shaped by the integration of service interaction quality, ease of access, and sustainable relationship management, with CRM demonstrating the strongest relative influence. The policy implication is that the bank should strengthen CRM through personalized communication, post-transaction follow-up, complaint management, and customer data utilization, supported by continuous improvements in service quality, facilities, information accessibility, and digital services.

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