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All Journal JURTEKSI Jurnal Ilmu Siber dan Teknologi Digital
Alex Sandri Sikumbang
Universitas Ibnu Sina
Computer Science & IT Education Engineering Other

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Perancangan Pemodelan Unified Modeling Language Sistem Antrian Online Kunjungan Pasien Rawat Jalan pada Puskesmas John Friadi; Dodi. P Yani; Muhammad Zaid; Alexsandri Sikumbang
Jurnal Ilmu Siber dan Teknologi Digital Vol. 1 No. 2 (2023): Mei
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jisted.v1i2.2298

Abstract

Purpose: Puskesmas is the technical implementation unit of the district/city health service responsible for administering health services in its working area. One of the services at Puskesmas is the polyclinic for outpatient visits, where patients come and register at the designated polyclinic and obtain a visit queue number. Currently, registration of outpatient visits at the Puskesmas is still mostly done conventionally by coming to the Puskesmas to take a queue number so that the patient's time is wasted waiting to be called, which is burdensome for the patient's condition when the patient is sick. To overcome this, it is necessary to create an online queuing system for outpatient visits to make the queuing process less time-consuming and help patients save time, especially when they are sick. Methodology: This study focuses on developing a modeling method for designing information systems using unified Modelling Language (UML) diagrams. Results: The results of this study used case diagrams and class diagrams for modeling online queuing systems for patient visits in Puskesmas. It can be used during the application program development and implementation stage of an online queuing system for outpatient visits in Puskesmas. Limitations: This research is only for designing and developing guidelines for patient online queuing system applications. Contribution: This research contributes to the program to develop an online patient queuing system application for an android smartphone-based health centre.
APPLICATION OF WEBQUAL AND END-USER COMPUTING SATISFACTION (EUCS) IN ANALYZING INFORMATION CONTENT MEASUREMENT Agus Suryadi; Eka Lia Febrianti; Alex Sandri Sikumbang
JURTEKSI (Jurnal Teknologi dan Sistem Informasi) Vol 10, No 3 (2024): Juni 2024
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v10i3.3256

Abstract

Abstract: Information content that meets user needs is an important aspect of a website. Quality testing, especially for sites that have never been tested, is necessary to ensure effectiveness. This research uses observation techniques, questionnaires, and literature studies related to the Webqual method and the End-User Computing Satisfaction (EUCS) variable. The variables used include Usability, Information Quality, Service Interaction Quality, User Satisfaction, and Content. The Webqual model is applied in this research through a questionnaire, which produces various data from respondents. The data is then processed and analyzed to produce accurate statistical data. From this research, the results of the questionnaire show that Service Interaction Quality has a low percentage, namely 72.72% (X3.2), where the full percentage is 100%. Apart from that, User Satisfaction also has a low percentage, namely 70.90% (Y.1). This shows that the Quality of Service Interaction has less than a positive effect on User Satisfaction. Therefore, improvements are needed in the Quality of Service Interaction section on the PT Yudo Indonesia website so that User Satisfaction also increases, especially in the aspects of security and meeting user needs. Keywords: EUCS; website quality; webqual Abstrak: Konten informasi yang memenuhi kebutuhan pengguna adalah aspek penting dari sebuah situs web. Uji kualitas, terutama untuk situs yang belum pernah diuji, diperlukan untuk memastikan efektivitasnya. Penelitian ini menggunakan teknik observasi, kuesioner, dan studi literatur terkait metode Webqual dan variabel End-User Computing Satisfaction (EUCS). Variabel yang digunakan antara lain Usability (Kualitas Kegunaan), Information Quality (Kualitas Informasi), Service Interaction Quality (Kualitas Interaksi Layanan), User Satisfaction (Kepuasan Pengguna), dan Content (Konten). Model Webqual diterapkan dalam penelitian ini melalui kuesioner, yang menghasilkan berbagai data dari responden. Data tersebut kemudian diolah dan dianalisis untuk menghasilkan data statistik yang akurat. Dari penelitian ini, hasil kuesioner menunjukkan bahwa Service Interaction Quality (Kualitas Interaksi Layanan) memiliki persentase yang rendah, yaitu 72,72% (X3.2), di mana persentase penuhnya adalah 100%. Selain itu, User Satisfaction (Kepuasan Pengguna) juga memiliki persentase rendah, yaitu 70,90% (Y.1). Hal ini menunjukkan bahwa Kualitas Interaksi Layanan kurang berpengaruh positif terhadap Kepuasan Pengguna. Oleh karena itu, diperlukan peningkatan pada bagian Kualitas Interaksi Layanan di situs web PT Yudo Indonesia agar Kepuasan Pengguna juga meningkat, terutama pada aspek keamanan dan pemenuhan kebutuhan pengguna. Kata kunci: EUCS; kualitas website; webqual 
Co-Authors Agus Suryadi Dodi. P Yani Febrianti, Eka Lia John Friadi Muhammad Zaid