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All Journal Journal of Accounting and Management Innovation Feedforward: Journal of Human Resource Jurnal Ekonomi Bina Ekonomi: Majalah Ilmiah Fakultas Ekonomi Universitas Katolik Parahyangan Journal of Accounting and Management Innovation JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Prosiding Konferensi Nasional PKM-CSR Proceeding National Conference Business, Management, and Accounting (NCBMA)
Shu, Efin
Universitas Pelita Harapan Medan Campus, Sumatera Utara
Humanities Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Nursing Public Health Social Sciences Other

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ARE ASPECTS OF THE PHYSICAL ENVIRONMENT IMPORTANT IN DETERMINING THE GUEST EXPERIENCE? THE STUDY OF THE APURVA KEMPINSKI BALI Irene Andrayani; Efin Shu
Proceeding National Conference Business, Management, and Accounting (NCBMA) 9th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

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Abstract

The physical environment is found to be one of the manifestations that shape guest experience. The purpose of this research is to find out the influence of the physical environment on guest experience (GE) with the moderation of hotel cleanliness (HC) at The Apurva Kempinski Bali. The physical environment in this research focused on three variables, which are hotel ambiance (HA), hotel layout (HL), and hotel furnishing (HF). This research uses a quantitative approach. Data is collected through the distribution of a Google Form questionnaire. The population for this research is unknown in numbers. The Lemeshow formula is used to determine a minimal sample size of 97 individuals, and the final sample collected was 103 respondents. All questionnaire statements have successfully passed the validity and reliability tests conducted using SPSS 27. Additionally, with SmartPLS 4, the data has passed the outer model test. The P-value for the direct effects of hotel ambiance and hotel furnishing on guest experience shows significant results. However, the P-value for the direct effect of hotel layout on guest experience shows insignificant results. The moderating effects of hotel cleanliness between the physical environment elements and guest experience also show insignificant results. The recommendation for The Apurva Kempinski Bali is to maintain the hotel's ambiance and furnishing to elevate the guest experience.
PREDICTING EMPLOYEE PERFORMANCE FROM THE PERSPECTIVE OF COMMUNICATION: THE MODERATING ROLE OF EMPLOYEE MOTIVATION Efin Shu; Clarence Chenova
Bina Ekonomi Vol. 28 No. 2 (2024): Bina Ekonomi: Majalah Ilmiah Fakultas Ekonomi Universitas Katolik Parahyangan
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26593/be.v28i2.7915.128-141

Abstract

The development of the hospitality industry is strongly linked to employee performance. It is essential for every employee to achieve good performance for the hotel's major goals to be met. Employee performance can be influenced by the way they communicate and is related to their motivation. On the TripAdvisor website, there have been complaints from guests regarding employee performance or services. The purpose of this research is to determine the influence of communication on employee performance with the moderation of employee motivation at The Apurva Kempinski Bali. This research uses a quantitative approach. Data collection was carried out by distributing questionnaires with the research population being all employees who work at The Apurva Kempinski Bali. Sample of 70 people was collected using the simple random sampling technique. The data was analyzed using the statistical software PLS SEM 4.0. As a result, both hypotheses are accepted. Communication influences employee performance positively, and employee motivation moderates the relationship between communication and employee performance positively. Both hypotheses result in a significant relationship. Since the relationship between communication and employee performance is quite strong, therefore, the management of Apurva Kempinski Bali is recommended to maintain its communication efforts by emphasizing two-way communication, whether verbally or in writing.
Co-Authors Angellica Nathania Benida Augustinus, Daniel Clarence Chenova Cut Alya Fachriza Daniel Augustinus Depari, Genesis Sembiring Gumulya, Devanny Hartanto Indarto Indarto Irene Andrayani Irvin Aditya Parapak Jerica Wijaya Joceline Chow Luther Tjunawan Nabila Andini Nareswari Roy Setiawan Ryanto Winata Silvia Ekasari Yahya Yusuf Ronny Edward