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The Influence of Experiential Marketing and Promotion on Repurchase Intention of Starbucks in Surabaya Bryan Johar Ilham Alam; Sugeng Purwanto
East Asian Journal of Multidisciplinary Research Vol. 2 No. 11 (2023): November 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/eajmr.v2i11.6727

Abstract

This research aims to analyze the influence of Experiential Marketing and Promotion on Repurchase Interest in Starbucks products in Surabaya. The method that applied in this research is a quantitative approach using the accidental sampling technique. The research sample is consisted of 104 respondents who had purchased Starbucks products. The data for this research was collected through filling out questionnaires distributed to visitors. Data analysis uses the Partial Least Square (PLS) model. The findings of this research indicate that Experiential Marketing and Promotion have a significant influence on Repurchase Intention among Starbucks customers in Surabaya.