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All Journal JURMA : Jurnal Program Mahasiswa Kreatif
Lestari Lestari
Universitas Malikussaleh
Computer Science & IT Education Languange, Linguistic, Communication & Media Public Health Social Sciences

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Analysis of Customer Trust and Satisfaction on Service Quality and Security of BSI Mobile Customers After Cyber Banking Lestari Lestari; Ahmad Fauzul Hakim Hasibuan; Auliyah Chairani; Putri Rahmadhani
Jurma : Jurnal Program Mahasiswa Kreatif Vol 7 No 2 (2023): DESEMBER 2023
Publisher : LPPM UIKA Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jurma.v7i2.1797

Abstract

This study uses qualitatif methods with interviews. So the basis for this research is the author’s interpretation of customer trust and satisfaction in BSI Mobile customers quality of service and security after cyber banking, which explains how customer trust in BSI Mobile. according to the purpose of this study, the researchers wanted to see how the response of BSI customers when cyber banking issues arose the object of research in this study consisted of 3 people, namely 2 women and 1 man who were BSI customers who used transfers. the results of the study show that they agree that the E-banking feature, in which the informants say the same and different opinions, they agree that the features offered in mobile banking are new conveniences
Sharia-Based Accountability in Sharia Cooperatives (Case Study at PT. Mega Central Finance Lhokseumawe City) Muammar Khaddafi; Lestari Lestari; Chessy Luviana Helmi; Putri Zahratul Jannah; Nailan Saadah Ritonga
Jurma : Jurnal Program Mahasiswa Kreatif Vol 8 No 1 (2024): JUNI
Publisher : LPPM UIKA Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jurma.v8i1.2177

Abstract

The aim of this article is sharia-based accountability. The type of research used is library research or literature review. Library research is a form of research carried out by collecting various references which are the main sources for this article published in journals and other written articles. The results of this research show the sharia-based accountability carried out by MCF Syariah. There are three types of accountability carried out, namely accountability towards God, humans and nature. The activities carried out by the company are based on the worship of God.
Co-Authors Ahmad Fauzul Hakim Hasibuan Auliyah Chairani Chessy Luviana Helmi Muammar Khaddafi Nailan Saadah Ritonga Putri Rahmadhani Putri Zahratul Jannah