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All Journal Jurnal Teknologi dan Komunikasi Pemerintahan
Wenty Zahrati
Institut Pemerintahan Dalam Negeri
Social Sciences

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PENGUJIAN RELIABILITY APLIKASI SMART CITY MENGGUNAKAN TEKNIK PENGUJIAN EKSPLORASI BERBASIS TUR Titis Sari Putri; Wenty Zahrati
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 1 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i1.2700

Abstract

Smart City is a solution to overcome various problems in urban areas through interactive internet-based applications that provide various services that can be accessed by the public online. By 2020, more than 50% of the population in Indonesia live in urban areas, and this number will continue to increase in the future. To facilitate urban population services, the government has developed smart city services in various cities since the last 5 years. Such development needs to be supported from various fields, including from the technical side of system development. Smart city applications must be reliable so that they can be used properly by the community. In this study, reliability testing was carried out on six smart city applications in six cities, namely Live Tangerang, Sadayana Bandung, Jogja Smart Services, Cimahi SmartCity, Nganjuk Smart City and Tuban Smart City using tour-based exploratory testing techniques. The test results show that there are deficiencies or bugs found in the form of inconvenience to use because there is no error handling on the input form, an unresponsive interface, unavailability of information, and imperfect navigation. In addition, there are some bugs that are quite annoying, namely the sudden closing of the application when the user uses certain features.
Analysis of User Acceptance of the EPDesKel Application within the Nagari Government of Agam Regency Using the EUCS Method La Ode Muhammad Rabil Saputra; Wa Ode Aulia Nurwansyah; Farid Ade Setiawan; Muhammad Rahimi Hasan; Wenty Zahrati; Ari Apriyansa
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 7 No 2 (2025): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v7i2.5806

Abstract

The application EPDESKEL is a strategic information system designed for harmonizing the appraisal process of the performance in the village development fields. This research proposes efforts related to the analysis of determinant factors for acceptance and user satisfaction in the application among the Nagari Operators in Agam Regency using the End User Computing Satisfaction (EUCS) model. More specifically, this research is interested in investigating how five factors, namely content, accuracy, format, ease of use, and timeliness, affect end-user satisfaction as a whole. The research is done using a quantitative method involving saturated sampling, in which 92 operational end-users are involved as respondents. Structural Equation Modeling (SEM) analysis is conducted for this study, using Partial Least Squares (PLS). The conclusion drawn from this study shows that Ease of Use, Format, but not Content, Accuracy, nor Timeliness, are positive factors affecting user satisfaction positively. Implications of this study include the understanding that, in practice, user interfaces that are easy to interact with, rather than data accuracy, are viewed as even more essential factors in effective digital governance practices.   Keywords: Digital Governance, EUCS, Public Sector Technology, User Acceptance, Information System.  
Co-Authors Ari Apriyansa Farid Ade Setiawan La Ode Muhammad Rabil Saputra Muhammad Rahimi Hasan Titis Sari Putri Wa Ode Aulia Nurwansyah