Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Enrichment: Journal of Multidisciplinary Research and Development
Antonius Yudha Setyawan
Program Pascasarjana Universitas Gajayana Malang, Indonesia
Humanities Economics, Econometrics & Finance Engineering Health Professions Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Total Quality Management (TQM) in an Effort to Improve Education Services Through Teachers and Education Personnel at State Vocational High School 1 Dlanggu Mojokerto Antonius Yudha Setyawan; M. Jamal Abdul Nasir; Tri Cicik Wijayanti
Enrichment: Journal of Multidisciplinary Research and Development Vol. 1 No. 9 (2023): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v1i9.73

Abstract

The improvement of educational services requires schools to maintain the quality of services provided through teachers and education staff, particularly in responding to the changing needs of industry and the world of work (IDUKA). This research was carried out to find out the implementation of TQM in schools, including educational services through teachers and education personnel, monitoring and evaluation of TQM, and the school's efforts in maintaining the quality of educational services. This study uses a qualitative research approach to understand and describe in depth TQM in improving educational services through teachers and education personnel. The results show that State Vocational High School 1 Dlanggu focuses on customers, involves the entire academic community and IDUKA, makes continuous improvements, and builds a joint commitment. Monitoring is carried out by the principal with assistance from the representative of quality management, while evaluation focuses on key performance indicators, vision, mission, and school goals. The school maintains service quality by meeting the needs of internal and external stakeholders, improving the competitiveness and quality of graduates, partnering with industry and the world of work, and building a good culture. These findings imply the importance of maintaining credible educational services and continuously improving the expertise competencies of teachers and education staff.
Co-Authors M. Jamal Abdul Nasir Tri Cicik Wijayanti