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Strengthening Social Capital Through Digital Platform: Neighborhood Community In DKI Jakarta Eka Putri, Syora Alya; Safira, Fidan; Nadhira, Rizka; Hamdi, Hamdi; Debineva, Ferena; Putra, Nafiza Samditya; Nandika, Reisa Siva; Qurani Putri, Dinda Mutiara; Nagari, Ukhti Paundria; Ervi, Tivani Shakilla
Masyarakat: Jurnal Sosiologi Vol. 28, No. 2
Publisher : UI Scholars Hub

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Abstract

This study investigates how digital platforms can be leveraged to strengthen social capital and thus support sustainable urban development in Jakarta. Despite positive strides, there are several obstacles that hinders the optimal utilization of digital platforms in terms of information dissemination and enhancing stakeholder trust: (1) constraints posed by the communication medium; (2) digital literacy of stakeholders, and (3) ineffective participation of community members. Employing a qualitative method, this case study reveals that stakeholders across all levels play a pivotal role in encouraging participation among community members. Moreover, the findings indicate that utilizing integrated digital platforms for information management within neighborhood communities may foster collaboration, creating a space for inclusive discussions between regional administrators and the community. Strengthened networks resulting from the process may in turn contribute to regional development, since the collective capacity to address challenges is improved as well.
Toward a comprehensive understanding of multichannel e-commerce behavior: A systematic literature review Nadhira, Rizka; Aprilia, Hafiza
Communications in Humanities and Social Sciences Vol. 5 No. 2 (2025): CHSS
Publisher : Komunitas Ilmuwan dan Profesional Muslim Indonesia (KIPMI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21924/chss.5.2.2025.116

Abstract

This objective of this study is to synthesize studies on consumer usage behavior in multichannel e-commerce through a systematic literature review (SLR). A total of thirteen Scopus-indexed articles published between 2013 and 2025 were analyzed to answer three research questions: (RQ1) how is multichannel usage behavior conceptualized? (RQ2) how are theories used to explain this behavior, and (RQ3) what factors support multichannel e-commerce usage behavior? The review results indicate that multichannel behavior is generally understood as the integrated use of cross-channel technologies, with a theoretical basis dominated by theories of adoption, decision-making, and post-adoption evaluation. For RQ3, focusing on Structural Equation Modeling (SEM)-based studies, satisfaction, perceived value, trust, and perceived usefulness have consistently been demonstrated to influence usage behavior. This review reveals a gap in the use of theory in multichannelsystems dominated by causal explanations at the individual level and provides directions for further research.