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Studi Deskriptif Analisa Promosi Layanan Rumah Sakit Dewi, Ni Putu Indra; santoso, anindita; Wirawan, Handi; Tanumihardja, Joan Puspita
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 6, No. 2
Publisher : UI Scholars Hub

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Abstract

Health services have entered an era of competition that requires hospitals to be able to provide superior services to attract consumers (patients). Hospitals need to implement an effective marketing system so that outreach targets and ultimately service utilization can be achieved by using integrated marketing communication techniques to coordinate and control various elements of the promotional mix. In this manuscript, the researcher analyzes the promotion of hospital services using a descriptive study method.
Edukasi Pencegahan Rabies Di Dusun Oka, Kabupaten Ende Ringgi Kuwa, Maria Kornelia; Tanumihardja, Joan Puspita; Andirini,, Dewa Agung Gina; Nono, Yohana Perpepsia; Kana, Aloysius Doni K
Idea Pengabdian Masyarakat Vol. 5 No. 03 (2025)
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ipm.v5i03.457

Abstract

Rabies masih menjadi masalah kesehatan masyarakat di Indonesia, khususnya di wilayah pedesaan yang minim edukasi kesehatan hewan. Dusun Oka, Desa Detuena, Kecamatan Kelimutu, merupakan salah satu daerah dengan risiko tinggi penyebaran rabies akibat rendahnya kesadaran masyarakat dalam memvaksinasi hewan peliharaan serta kebiasaan membiarkan anjing berkeliaran tanpa pengawasan. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan pengetahuan dan kesadaran warga mengenai rabies, cara penularannya, dan langkah pencegahan. Metode yang digunakan berupa penyuluhan interaktif kepada 49 warga, didukung media leaflet dan sesi tanya-jawab. Materi edukasi mencakup pengenalan rabies, pentingnya vaksinasi hewan peliharaan, tindakan pertama setelah gigitan, dan gejala awal rabies. Hasil kegiatan menunjukkan partisipasi aktif warga; 10 peserta mampu mengulang langkah penanganan pertama pasca-gigitan dan 5 warga memahami tanda-tanda anjing terinfeksi rabies. Evaluasi menunjukkan adanya peningkatan pemahaman serta dorongan untuk kolaborasi lanjutan dengan Puskesmas Moni. Kegiatan ini menegaskan pentingnya intervensi edukatif berbasis masyarakat untuk mencegah rabies secara berkelanjutan di daerah berisiko. Upaya edukasi terpadu dan regulasi lokal tentang pengelolaan hewan menjadi langkah strategis ke depan.
The Impact of Fingerprints on BPJS Patient Registration Speed and Identity Accuracy Yureka W I, Ma Clara; Tanumihardja, Joan Puspita; Ngode, Falentina Faustin; Klaudia, Martina
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v6i1.6765

Abstract

Outpatient services are a service unit with a high volume of visits, thus demanding a fast and accurate registration system. Manual registration still often results in long queues, service delays, and the risk of patient identification errors, potentially opening up opportunities for fraud in BPJS Kesehatan services. As an effort to improve service effectiveness, the BLUD RSUD dr. T.C. Hillers Maumere has implemented a fingerprint biometric verification system in all outpatient polyclinics since 2021. This study aims to assess the impact of fingerprint use on service speed and identity accuracy of outpatient BPJS patients. The study used a descriptive quantitative design with a population of all outpatient BPJS patients and a sample of 154 respondents determined using the Slovin formula. The sampling technique was accidental sampling. The research instrument was a Guttman scale questionnaire that measured registration speed, ease of use, and perceptions of identity accuracy. Data analysis was conducted descriptively using frequency distributions and percentages. The results showed that 96 percent of respondents stated that fingerprints accelerated the registration process, 97 percent considered this system to prevent identity errors, and 91 percent felt it reduced queues. The majority of users were from the productive age group and housewives, indicating good acceptance of the technology among non-digital natives. Thus, fingerprints have proven to be an effective innovation in supporting the acceleration of services and increasing the accuracy of outpatient BPJS patient administration.