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All Journal Journal La Bisecoman Journal La Sociale
Nur Fadillah Sebti Sulistiana
Public Administration Department, Faculty of Social and Law, Universitas Negeri Surabaya, Indonesia
Economics, Econometrics & Finance Social Sciences

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Improving the Quality of Public Services through Bojonegoro Regency Public Service Mall Innovation Deby Eprilianto; Trenda Aktiva Oktariyanda; M. Noer Falaq Al Amin; Melda Fadiyah Hidayar; Yuyun Eka Kartika Sari; Nur Fadillah Sebti Sulistiana
Journal La Sociale Vol. 4 No. 4 (2023): Journal La Sociale
Publisher : Borong Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journal-la-sociale.v4i4.877

Abstract

One of the efforts made by Bojonegoro Regency to improve service quality is by presenting a Community Service Mall. The aim of this research is to determine the improvement in the quality of public services with Public Service mall innovations in Bojonegoro Regency. The type of research used in this research is quantitative through structured interviews, direct observation and analysis of related documentation. The findings from this research state that in the Leadership aspect, the Head of the Investment and One-Stop Service Service carries out a democratic and transformative leadership style. From the management sector, we have developed technology-based services to make things easier for residents. In terms of risk management, mitigate problems from an early age by repairing the internet network. From the human capital aspect, existing human resources meet academic qualifications, are experienced and competent. From a technological perspective, services have been developed and can be easily accessed through various applications. This research concludes that the existence of the Public Service Mall in Bojonegoro Regency is running in accordance with orders from the Ministry of State Apparatus Empowerment and Bureaucratic Reform to present the latest public service innovations that are modern, effective and efficient.
The Key Success of Implementation of SIDILAN App in Improving the Quality of Public Services Deby Febriyan Eprilianto; Dita Perwita Sari; Riyadi Riyadi; Dinar Ryzky Listyaputri; Refti Handini Listyani; Yuyun Eka Kartika Sari; Yeni Puspitasari; Nur Fadillah Sebti Sulistiana
Journal La Bisecoman Vol. 4 No. 1 (2023): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v4i1.875

Abstract

The development of the Integrity Zone is based on Permenpan RB Number 10 of 2019 as an amendment to Permenpan RB Number 52 of 2014 concerning Guidelines for the Development of Integrity Zones Towards Corruption-Free Areas and Clean and Serving Bureaucratic Areas. The enactment of this regulation made Surabaya State University try to obtain the title of integrity zone by appointing the Faculty of Social Sciences and Law as a model faculty. In practice, the Social Sciences and Law faculty innovate digital-based public services through the Sidilan Application. This research aims to analyze the development and application of SIDILAN in improving the quality of public services. The research method used is descriptive with a qualitative approach. This research focuses on theories about the elements of successful e-Government development which include support, capacity and value. The research results show that these three indicators have supported the successful implementation and development of SIDILAN in improving the quality of public services in the Social Sciences and Law faculty. However, there are still no legal products from universities that use a legal basis. Apart from that, it is hoped that SIDILAN socialization can be carried out directly to increase understanding and minimize miscommunication regarding the services needed.
Co-Authors Deby Eprilianto Deby Febriyan Eprilianto Dinar Ryzky Listyaputri Dita Perwita Sari M. Noer Falaq Al Amin Melda Fadiyah Hidayar Refti Handini Listyani Riyadi Riyadi Trenda Aktiva Oktariyanda Yeni Puspitasari Yuyun Eka Kartika Sari