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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Community Engagement and Emergence Journal (CEEJ) Jurnal Sosial dan Teknologi International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Eduvest - Journal of Universal Studies Jurnal Ekonomi, Manajemen, Akuntansi
Bernard T. Widjaja
Universitas Kristen Krida Wacana
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences Other

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The Impact of Price and Service Quality on Patient Loyalty at Pratama BHG Dental Polyclinic with Patient Satisfaction as an Intervening Variable Restu Aritonang; Bernard T. Widjaja; Wani Devita Gunardi
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 3 No. 5: Juli 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v3i5.4370

Abstract

This study aims to identify and analyze the influence of 1) price on patient loyalty, 2) service quality on patient loyalty, 3) patient satisfaction on patient loyalty, 4) price on patient satisfaction, 5) service quality on patient satisfaction, 6) price on patient loyalty through patient satisfaction, 7) service quality on patient loyalty through patient satisfaction. The data used is primary data obtained from the responses of 100 respondents. The data analysis tool used is path analysis. The instrument testing results concluded that all variables are valid and reliable as data collection tools. The data analysis results found that: 1) price has a positive effect on patient loyalty, 2) service quality has a positive effect on patient loyalty, 3) patient satisfaction has a positive effect on patient loyalty, 4) price has a positive effect on patient satisfaction, 5) service quality has a positive effect on patient satisfaction, 6) price has a positive effect on patient loyalty through patient satisfaction, 7) service quality has a positive effect on patient loyalty through patient satisfaction.
Evaluation of The Performance Management System in A Paternalistic Culture: A Case Study at CV Indonesia Cahaya Cinta Gleam Pratama S.; Bernard T. Widjaja
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 6 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/c8s0e129

Abstract

This study aims to evaluate the performance management system at CV. Indonesia Cahaya Cinta and analyze the influence of paternalistic culture on emplotee performance management. The research uses a qualitative approach with a case study method. Data were obtained through in-depth interviews, participatory observation, and document analysis involving eight informants consisting of leaders and emplotess. The results show that the performance managemet process in the company has not been carried out objectively and in a structured manner. Performance planning is conducted informally without documentation, monitoring is reactive, evaluations are inconsistent, and feedback is delivered informally. The paternalistic culture applied by the leadership fosters loyalty and emotional closeness, but also creates high dependence on the leader, reducing opportunities for objective performance assessment. The impact arising from this culture includes low transparency, role overlap in operational management, miscommunication btween division, and disruption of operational effectiveness within the company. This study recommendes a more objective performance management model through simple work documentation, tiered evaluations, and the implementation of a consistent rewad and consequence system without eliminating family values within the company culuter.
THE EFFECT OF WORKLOAD AND COMPENSATION ON INPATIENT NURSE TURNOVER INTENTION AT TYPE C HOSPITAL, WEST JAKARTA WITH JOB STRESS AS A MEDIATING VARIABLE Alexander Yosua Santoso; Bernard T. Widjaja; Wani Devita Gunardi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19450224

Abstract

Nurses are professionals who play a crucial role in hospital services, and high turnover intention can impact the quality of healthcare services. Increased workload due to changes in hospital status and suboptimal compensation are suspected to be factors influencing the emergence of job stress and turnover intention. This study used a cross-sectional quantitative approach with a survey method through a questionnaire to inpatient nurses. The data analysis technique used was Smart PLS. The variables studied included workload, compensation, job stress, and turnover intention . The results showed that workload did not have a significant effect on turnover intention directly. However, workload had a significant effect on job stress, and job stress had a positive effect on turnover intention . In addition, compensation had a negative and significant effect on turnover intention and on job stress. Mediation testing showed that job stress was able to mediate the effect of workload on turnover intention , but was unable to mediate the effect of compensation on turnover intention . The conclusion of this study is that job stress is a key variable in explaining the relationship between workload and turnover intention. Meanwhile, compensation has a direct effect on turnover intention without going through job stress. Therefore, hospital management needs to manage workload and work stress effectively and improve the compensation system to control nurse turnover intention .
The Influence of Diagnostic Evaluation Time, Specialist Consultation Duration, and Boarding Time on Ed Length of Stay Moderated by Shift Patient Volume Jeffrey Johannes; Bernard T. Widjaja; Soegeng Wahyoedi
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i5.64389

Abstract

Emergency Department (ED) services face a global challenge of overcrowding, which leads to prolonged waiting times, reduced quality of care, and increased patient safety risks. One key indicator is the Emergency Department Length of Stay (ED LOS). This study aims to analyze the influence of diagnostic evaluation time, specialist consultation duration, and boarding time on ED LOS, with patient volume per shift as a moderating variable. This study employed an analytical design with a retrospective cohort approach involving 361 ED patients at Ukrida Hospital in 2024, selected using convenience sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that diagnostic evaluation time (β=0.596; p<0.001), specialist consultation duration (β=0.213; p=0.012), and boarding time (β=0.724; p<0.001) significantly affect ED LOS. Boarding time emerged as the most dominant factor with the largest contribution. In contrast, patient volume per shift showed no significant effect, either as an independent or moderating variable. These findings highlight that improving internal service efficiency, particularly patient transfer processes and diagnostic service completion, is crucial to reducing ED LOS.
Strategi Pemasaran Nutritional Heritage: Transformasi UMKM ‘‘Salmontok‘‘ Berbasis Ekonomi Sirkular Menuju Pasar Premium Siti Unsiya; Bernard T. Widjaja
Jurnal Sosial Teknologi Vol. 6 No. 2 (2026): Jurnal Sosial dan Teknologi
Publisher : CV. Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsostech.v6i2.32711

Abstract

Pergeseran pola konsumsi masyarakat menuju gaya hidup sehat dan berkelanjutan membuka peluang besar bagi produk pangan fungsional. Penelitian ini bertujuan untuk merumuskan strategi pemasaran komprehensif bagi Salmontok, sebuah UMKM pengolah limbah kulit ikan salmon di Bali, dalam melakukan transisi dari skala mikro ke pasar premium. Menggunakan kerangka kerja STP (Segmenting, Targeting, Positioning) dan bauran pemasaran 4P, artikel ini menganalisis bagaimana integrasi nilai ekonomi sirkular dan manfaat nutrisi fungsional dapat menjadi keunggulan kompetitif. Penelitian ini bertujuan untuk merumuskan strategi pengembangan usaha Salmontok dalam jangka waktu 3–5 tahun, dengan fokus pada penguatan struktur pemasaran dan perluasan jangkauan pasar secara terstruktur. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan jenis penelitian terapan (applied research). Metode studi kasus digunakan untuk menganalisis dinamika internal dan eksternal melalui wawancara, observasi, survei terhadap lebih dari 100 responden, serta analisis matriks SWOT dan TOWS. Hasil penelitian menunjukkan bahwa produk Salmontok dinilai sangat layak secara pasar (Market Viable) dengan minat beli ulang yang tinggi dan ceruk pasar yang jelas di kalangan konsumen health-conscious dan wisatawan. Strategi utama yang dirumuskan meliputi transformasi kapasitas produksi melalui mekanisasi dan implementasi strategi pemasaran Hybrid Channel (kombinasi digital dan offline premium).Salmontok perlu memposisikan diri sebagai "Nutritional Heritage Snack" untuk meningkatkan nilai tawar produk. Investasi strategis sebesar Rp850 juta dengan alokasi anggaran pemasaran sebesar 21% diproyeksikan mampu mengatasi kendala operasional, memperluas distribusi nasional di 8 kota besar, serta menjamin keberlanjutan bisnis berbasis potensi lokal.
The Influence of Digital Service Innovation, Human Resource Quality, and the Effectiveness of Health Promotion on Community Satisfaction and Participation at Babatan Community Health Center Muhammad Rifky; Bernard T. Widjaja
Eduvest - Journal of Universal Studies Vol. 6 No. 5 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i5.52721

Abstract

This study aims to analyze the influence of digital service innovation, the quality of human resources, and the effectiveness of health promotion on community satisfaction and participation in health programs at the Batanan Health Center. This study uses a quantitative approach with a survey method on people who are users of Batanan Health Center services. Data were collected through a Likert scale questionnaire and analyzed using Structural Equation Modeling based on Partial Least Squares (PLS-SEM) to test the relationships between variables. The results of the study are expected to provide an empirical picture of the extent to which digital service innovation, health worker competence, and the effectiveness of health promotion are able to increase satisfaction and encourage community participation in health programs. The findings of this study are expected to be a consideration for Puskesmas managers and the government in improving the quality of technology-based health services, strengthening human resources, and optimizing health promotion to achieve more effective and sustainable public health services.
Co-Authors Alexander Yosua Santoso Gleam Pratama S. Jeffrey Johannes Muhammad Rifky Restu Aritonang Siti Unsiya Soegeng Wahyoedi Wani Devita Gunardi