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All Journal International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Ekonomi, Manajemen, Akuntansi
Bernard T. Widjaja
Universitas Kristen Krida Wacana
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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The Impact of Price and Service Quality on Patient Loyalty at Pratama BHG Dental Polyclinic with Patient Satisfaction as an Intervening Variable Restu Aritonang; Bernard T. Widjaja; Wani Devita Gunardi
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 3 No. 5: Juli 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v3i5.4370

Abstract

This study aims to identify and analyze the influence of 1) price on patient loyalty, 2) service quality on patient loyalty, 3) patient satisfaction on patient loyalty, 4) price on patient satisfaction, 5) service quality on patient satisfaction, 6) price on patient loyalty through patient satisfaction, 7) service quality on patient loyalty through patient satisfaction. The data used is primary data obtained from the responses of 100 respondents. The data analysis tool used is path analysis. The instrument testing results concluded that all variables are valid and reliable as data collection tools. The data analysis results found that: 1) price has a positive effect on patient loyalty, 2) service quality has a positive effect on patient loyalty, 3) patient satisfaction has a positive effect on patient loyalty, 4) price has a positive effect on patient satisfaction, 5) service quality has a positive effect on patient satisfaction, 6) price has a positive effect on patient loyalty through patient satisfaction, 7) service quality has a positive effect on patient loyalty through patient satisfaction.
THE EFFECT OF WORKLOAD AND COMPENSATION ON INPATIENT NURSE TURNOVER INTENTION AT TYPE C HOSPITAL, WEST JAKARTA WITH JOB STRESS AS A MEDIATING VARIABLE Alexander Yosua Santoso; Bernard T. Widjaja; Wani Devita Gunardi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19450224

Abstract

Nurses are professionals who play a crucial role in hospital services, and high turnover intention can impact the quality of healthcare services. Increased workload due to changes in hospital status and suboptimal compensation are suspected to be factors influencing the emergence of job stress and turnover intention. This study used a cross-sectional quantitative approach with a survey method through a questionnaire to inpatient nurses. The data analysis technique used was Smart PLS. The variables studied included workload, compensation, job stress, and turnover intention . The results showed that workload did not have a significant effect on turnover intention directly. However, workload had a significant effect on job stress, and job stress had a positive effect on turnover intention . In addition, compensation had a negative and significant effect on turnover intention and on job stress. Mediation testing showed that job stress was able to mediate the effect of workload on turnover intention , but was unable to mediate the effect of compensation on turnover intention . The conclusion of this study is that job stress is a key variable in explaining the relationship between workload and turnover intention. Meanwhile, compensation has a direct effect on turnover intention without going through job stress. Therefore, hospital management needs to manage workload and work stress effectively and improve the compensation system to control nurse turnover intention .
Co-Authors Alexander Yosua Santoso Restu Aritonang Wani Devita Gunardi