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All Journal Cendekia Medika : Jurnal Stikes Al-Ma`arif Baturaja Lentera Perawat
Ali Harokan
Sekolah Tinggi Ilmu Kesehatan Bina Husada, Palembang, Indonesia
Health Professions Nursing Public Health

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Analisis Mutu Pelayanan Terhadap Kepuasan Pasien Rawat Inap Rumah Sakit Umum Daerah Tahun 2024 Rosidah; Ali Harokan; Ahmad Dwi Priyatno; Arie Wahyudi
Cendekia Medika: Jurnal Stikes Al-Ma`arif Baturaja Vol. 9 No. 1 (2024): Cendekia Medika : Jurnal STIKes Al-Ma'arif Baturaja
Publisher : LPPM STIKES Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/cendekiamedika.v9i1.350

Abstract

Menurut WHO 8,4 juta kematian disebabkan oleh kualitas pelayanan yang buruk di Negara penghasilan rendah dan menegah yang menyumbangkan 15% kematian. Pelayanan kesehatan belum mencapai mutu optimal, banyak terdapat keluhan masyarakat yang merasa tidak puas atas pelayanan kesehatan yang diterima.  Penelitian ini bertujuan untuk mengetahui faktor yang berhubungan dengan mutu pelayanan terhadap kepuasan pasien rawat inap tahun 2024.  Desain penelitian ini menggunakan Purposive sampling. Penelitian ini telah di laksanakan pada tanggal 07-24 Februari 2024. Pengumpulan data dengan menggunakan kuisioner. Analisis data bivariat menggunakan uji chi-Square dan multivariat regresi logistik. Hasil penelitian menunjukan ada hubungan tangible  (p value 0,010) , reliability (p value 0,023) responsiveness (p value 0,017), assurance (p value 0,05), dan empaty  (p value 0,047) terhadap kepuasan pasien rawat inap di Rumah Sakit Umum Daerah Tahun 2024.  Faktor yang paling dominan dengan kepuasan pasien rawat inap di Rumah Sakit Umum Daerah Tahun 2024 yaitu tangible (p value 0,006), (OR 0,289). Kesimpulan ada hubungan tangible  , reliability, responsiveness , assurance  dan empaty  terhadap kepuasan pasien rawat inap di Rumah Sakit Umum Daerah Tahun 2024. Bagi Rumah Sakit hendaknya pihak rumah sakit meningkatkan sarana dan prasarana berhubungan dengan pelayanan rawat inap, serta sarana parasara di ruang rawat inap rumah sakit.
Analisis Kepuasan Pasien Infeksi Saluran Pernapasan Akut (ISPA) Silvasari; Ali Harokan; Lilis Suryani
Cendekia Medika: Jurnal Stikes Al-Ma`arif Baturaja Vol. 9 No. 1 (2024): Cendekia Medika : Jurnal STIKes Al-Ma'arif Baturaja
Publisher : LPPM STIKES Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/cendekiamedika.v9i1.353

Abstract

Kepuasan merupakan perasaan senang atau kecewa yang dirasakan pasien sebagai hasil evaluasinya membandingkan kinerja suatu produk jasa dengan harapan.  Penelitian ini bertujuan untuk mengetahui faktor yang berhubungan dengan Kepuasan Pasien Infeksi Saluran Pernapasan Akut (ISPA) di Puskesmas Muara Kulam  Tahun 2024.  Desain penelitian ini adalah kuantitatif dengan pendekatan crossectional.  Populasi penelitian ini adalah populasi orang tua anak balita yang berkunjung berobat di Puskesmas  Muara Kulam tahun 2024 . Sampel dalam penelitian ini berjumlah 93 orang. Cara pengambilan sampel menggunakan Purposive sampling. Penelitian ini telah di laksanakan pada tanggal 08 Feruari- 08 Maret  2024. Pengumpulan data dengan menggunakan kuisioner. Analisis data bivariat menggunakan uji Chi-Square dan multivariat regresi logistik. Hasil penelitian menunjukan ada hubungan tangible  (p value 0,030) , reliability (p value 0,016) responsiveness (p value 0,024), assurance (p value 0,005), dan empaty  (p value 0,013) terhadap kepuasan pasien infeksi saluran pernafasan akut (ISPA) di Puskesmas Muara Kulam Tahun 2024. Faktor yang paling dominan dengan Kepuasan Pasien Infeksi Saluran Pernapasan Akut (ISPA) yaitu Responsiveness (p value 0,014), (OR 0,268). Kesimpulan ada hubungan tangible  , reliability , responsiveness, assurance dan empaty   terhadap kepuasan pasien infeksi saluran pernafasan akut (ISPA). Pentingnya penelitian ini memberikan gambaran faktor apa saja yang berhubungan dengan kepuasan pelayanan kesehatan.  Bagi pihak puskesmas hendaknya meningkatkan pelayanan dengan cara  tanggap, serta cepat merespon dalam memberikan pelayanan.
Analysis of Patient Satisfaction with Dental Health Services at the Community Health Centre Fitri Sulviana; Ali Harokan; Lilis Suryani; Akhmad Dwi Priyatno
Lentera Perawat Vol. 5 No. 2 (2024): Lentera Perawat
Publisher : LPPM STIKES Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v5i2.355

Abstract

 Oral and dental health services to improve oral and dental health, prevent and cure diseases and restore oral and dental health for individuals, families, groups or communities in a complete, integrated and quality manner. Limited facilities and infrastructure, lack of health workers and lack of medical equipment in the dental room, so that the services provided are not in line with community expectations. This study aims to determine the factors associated with patient satisfaction with dental health services. This research design is quantitative with a crosssectional approach.  The population of this study were people who visited the Puskesmas dental clinic. The sample in this study amounted to 87 people. The sampling method uses purposive sampling. This research was conducted on 08 February - 8 March 2024. Data collection using questionnaires. Bivariate data analysis using Chi-Square test and multivariate logistic regression. The results showed that there was a relationship between responsiveness (p value 0.003), assurance (p value 0.011), and empathy (p value 0.05) to dental health service satisfaction. The most dominant factor with dental health service satisfaction is Responsiveness (p value 0.002) (OR 5.50). For the Puskesmas to provide fast and responsive service in providing health services.
Implementation Analysis of the Role of Promotional Media, Husband Support, and the Role of Health Professionals on Visual Inspection Acetate Test at Community Health Centres Susi Nopitasari; Lilis Suryani; Ali Harokan
Lentera Perawat Vol. 5 No. 2 (2024): Lentera Perawat
Publisher : LPPM STIKES Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v5i2.360

Abstract

Cancer is still one of the highest causes of death in the world, still not achieving the coverage of IV test examinations in women of childbearing age in the Puskesmas work area, where achievements are still below the achievement of national targets This study aims to determine the factors associated with the implementation of the IVA Test examination at the Kota Baru Health Center, East Ogan Komering Ulu Regency in 2024.  This research design is quantitative with a crossectional approach.  The population of this study were women of childbearing age (WUS) in 2024. The sample in this study amounted to 84 people. Inclusion criteria for women of childbearing age who are willing to become respondents, while the exclusion criteria are in a state of illness. The sampling method uses Purposive sampling. This study was conducted on 07-29 February 2024. Data collection using questionnaires. Bivariate data analysis using Chi-Square test and multivariate logistic regression. The results showed there was a relationship between knowledge (p value 0.016), husband support (p value 0.000), promotional media (p value 0.000) and the role of health workers (p value 0.015). There is no relationship between age (p value 0.50), age at first marriage (p value 0.42) and attitude (p value 0.18) with the implementation of the VIA test at the Kota Baru Health Centre, East Ogan Komering Ulu Regency in 2024. The most dominant factor with the implementation of VIA examination is husband support (p value 0.000). The conclusion is that there is a relationship between knowledge, husband support, promotional media and the role of health workers with the implementation of the VIA test at the Kota Baru Health Centre, East Ogan Komering Ulu Regency in 2024.  Suggestions for the Puskesmas should be in the implementation of the IVA tets method, involve the husband, provide counseling to the family so that the implementation can run well.
Analysis of Factors Associated with the Incidence of Hypertension in Community Health Centres Fitria Yurnia Sari; Arie Wahyudi; Lilis Suryani; Ali Harokan
Lentera Perawat Vol. 5 No. 2 (2024): Lentera Perawat
Publisher : LPPM STIKES Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v5i2.361

Abstract

There is still a high number of cases and there is an increase from year to year in cases of hypertension in the work area of the Community Health Center and there is a risk of uncontrolled blood pressure, causing complications in hypertensive patients. This study aims to determine the factors associated with the incidence of hypertension at the Martapura Health Center, East Ogan Komering Ulu Regency in 2024. The design of this research is quantitative with a cross-sectional approach. The sample in this study were people seeking treatment in Martapura in 2024. The sample in this study was 98 people. The sampling method uses purposive sampling. This research was carried out on February 22-March 15 2024. Data was collected using a questionnaire. Bivariate data analysis used the Chi-Square test and multivariate logistic regression. The results of the study showed that there was a relationship between age (p value 0.00), body mass index (p value 0.005), physical activity (p value 0.000), consumption of fatty foods (p value 0.011), and family history (p value 0.029) with the incidence of hypertension at the Martapura Health Center, East Ogan Komering Ulu Regency in 2024. The most dominant factor in the incidence of hypertension at the Martapura Health Center, East Ogan Komering Ulu Regency in 2024 is age (p value 0.000), (OR 0.062). The conclusion is that there is a relationship between age, body mass index, physical activity, consumption of fatty foods and family history with the incidence of hypertension at the Martapura Health Center, East Ogan Komering Ulu Regency in 2024. Suggestions for the Martapura Health Center can improve the PTM program, especially hypertension in the elderly, as well as provide education in the community to carry out routine control of hypertension status.
Performance Analysis of Non-Communicable Disease Integrated Care Post Cadres at Community Health Centres Wahyu Hidayati; Lilis Suryani; Arie Wahyudi; Ali Harokan
Lentera Perawat Vol. 5 No. 2 (2024): Lentera Perawat
Publisher : LPPM STIKES Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v5i2.363

Abstract

The implementation of the Posbindu PTM programme encounters many obstacles such as insufficient facilities and infrastructure, lack of training and limited human resources, This study aims to determine the factors associated with the performance of Posbindu PTM cadres at the Martapura Health Centre. This research is quantitative with a crossectional approach.  The population of this study were cadres Posbindu PTM in Martapura Year 2024. The sample in this study amounted to 60 people. The sampling method uses total sampling. This research was conducted on 22 February - 15 March 2024. Data collection techniques by interview using a questionnaire. Bivariate data analysis using Chi-Square test and multivariate using logistic regression test. The results showed that there was a relationship between motivation (p value 0.006) and training (p value 0.00) on the performance of NCD posbindu cadres at Puskesmas Martapura, East Ogan Komering Ulu Regency in 2024. There is no relationship between age (p value 0.59), attitude (p value 0.21) and supervision (p value 0.46) to the performance of NCD posbindu cadres at Puskesmas Martapura, East Ogan Komering Ulu Regency in 2024. The most dominant factor with the performance of cadres posbindu NCD at Puskesmas Martapura East Ogan Komering Ulu Regency Year 2024 is motivation (p value 0.004) (Odds Ratio 0.179). Conclusion there is a relationship between motivation and training on the performance of cadres posbindu NCD at Puskesmas Martapura East Ogan Komering Ulu Regency Year 2024. Suggestions for Puskesmas should provide motivation to cadres posbindu PTM, such as giving appreciation or reward to cadres who excel.
Co-Authors Ahmad Dwi Priyatno Akhmad Dwi Priyatno Fitri Sulviana Fitria Yurnia Sari Lilis Suryani Rosidah Silvasari Susi Nopitasari Wahyu Hidayati Wahyudi, Arie