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PENGARUH PERCEIVED ORGANIZATION SUPPORT, INFORMATION AND COMMUNICATION TECHNOLOGIES MODEL TERHADAP JOB SATISFACTION DENGAN MEDIASI WORK-FAMILY BALANCE SELAMA PANDEMI COVID-19 Sharon, Shadia Marcellea; Meilani, Yohana Cahya F. Palupi
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 7 No 2 (2023): Edisi Mei - Agustus 2023
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v7i2.2689

Dalam proses penyesuaian aktivitas pembelajaran mahasiswa mengharuskan Universitas untuk menggunakan teknologi dalam proses pembelajaran secara sinkronus selama Covid-19. Keadaan ini mempengaruhi job satisfaction tenaga kependidikan di Universitas XYZ. Penelitian ini mengajukan model penelitian mengenai pengaruh perceived organization support, ICT’s demands, dan ICT’s resources terhadap job satisfaction yang dimediasi oleh work-family balance selama pandemi Covid-19 di Universitas XYZ. Penelitian ini mengumpulkan data dengan menyebarkan kuisioner secara daring melalui Microsoft Forms yang diberikan kepada 210 karyawan Universitas XYZ. Hasil yang didapatkan bahwa adanya pengaruh positif perceived organization support dan pengaruh negatif ICT’s demands terhadap work-family balance. Terdapat juga pengaruh positif work-family balance terhadap job satisfaction. Sedangkan untuk variabel mediasi menunjukkan bahwa work-family balance mampu memediasi perceived organization support dan ICT’s demands terhadap job satisfaction. Variabel ICT’s resources tidak signifikan terhadap work-family balance. Serta, tidak ada pengaruh ICT’s resources terhadap job satisfaction dengan mediasi work-family balance.

The Effect of Transformational Leadership on Performance of Organizations: A Review of Systematic Literature Across Different Sectors Pandia, Nadia Erlikasna Br; Meilani, Yohana Cahya F. Palupi
GREENOMIKA Vol. 6 No. 1 (2024): GREENOMIKA
Publisher : Universitas Nahdlatul Ulama Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/unu.gnk.2024.06.1.1

In many organizational sectors, transformational leadership has been recognized as a leadership style that greatly affects worker performance and job satisfaction. The objective of this systematic assessment of the literature is to explore how transformational leadership impacts organizational performance. This research shows that there is a positive relationship between employee performance and transformative leadership, using a review of studies undertaken in different contexts and sectors. Additionally, this review highlights aspects of organizational performance that are influenced by transformational leadership. These findings confirm the transformative potential of transformational leadership in a variety of organizational settings and provide insight for leaders aiming to foster productive work environments.

The Impact of The HRIS Usage in Human Resource Management Practice, Employee Innovation, and Job Satisfaction to Increase Employee Performance Yona, Febri; Meilani, Yohana Cahya F. Palupi
Quantitative Economics and Management Studies Vol. 5 No. 4 (2024)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems2716

The objectives of this research are research aims to understand the influences of human resource management practices, employee innovation, and job satisfaction on the usage of human resource management information systems (HRMIS) and employee performance. It also investigates how HRMIS usage affects employee performance and examines the mediation effects of HRMIS on the relationships between human resource management practices, employee innovation, job satisfaction, and employee performance. The study is descriptive quantitative and classified as explanatory research, with a sample of 30 employees from PT.GSI, and it employs Structural Equation Modeling Partial Least Squares (SEM PLS) for data analysis. The results showed that; The study found that Human Resource Management Practices (HR), Employee Innovation (EV), and Job Satisfaction (JS) each have a positive and significant effect on the Human Resource Information Systems (IS) of PT GSI employees. Additionally, HR and JS have a positive and significant impact on Employee Performance (EP), whereas EV has a positive but insignificant effect on EP. The IS itself positively and significantly influences EP. Moreover, IS mediates the effects of HR, EV, and JS on EP, enhancing the relationship between these variables and employee performance.

Analysis of patient satisfaction with the quality of patient service quality in RSUD X in Lampung City Apriana, Renatd; Meilani, Yohana Cahya F. Palupi
Enrichment : Journal of Management Vol. 13 No. 5 (2023): December
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i5.1424

This study aims to test and analyze the effect of Ptient Satisfaction with the quality of Patient Service in RSUD X Lampung City by looking at the 5 dimensions of health service quality by distributing questionnaires to 30 samples. This research is a quantitative study which uses the status of people who have completed the administration by using a purposive sampling technique. The quality of patient service by doctors at RSUD X in Lampung city has used a service marketing view, namely service quality whose main concern is the speed of patient handling by doctors. The quality of hospital services has shown services that can be accepted by patients. With the level of patient satisfaction with the doctor, the hospital image will appear after the hospital carries out its activities or performs its services, and this service is felt by the patient.

The impact of Transformational Leadership on employee performance during Covid-19: A literature review Novita, Elvitria Intan; Meilani, Yohana Cahya F. Palupi
Enrichment : Journal of Management Vol. 13 No. 5 (2023): December
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i5.1733

The performance of employees is crucial for the success in achieving the organization's targets. When employee performance is good, the organization's performance will also be good, and conversely, if employee performance is poor, the organization's performance will decline. Many factors can influence employee performance, one of which is the leadership style of the employee's leaders, which in this study is about transformational leadership. The role of transformational leadership includes providing inspiration and motivation for employees to develop themselves, ultimately leading to their best efforts. The purpose of this study was to review systematically the existing research on transformational leadership and its relation to performance. This study is a literature review that attempts to examine research related to the relationship between transformational leadership and employee performance. This study traced researches related to transformational leadership from 2013 to 2023. The findings obtained are that transformational leadership, through its four dimensions, can influence performance. This study will offer opportunities for further empirical research, related to other leadership style that can affect employee performance.

The Effect of Transformational Leadership on Performance of Organizations: A Review of Systematic Literature Across Different Sectors Pandia, Nadia Erlikasna Br; Meilani, Yohana Cahya F. Palupi
GREENOMIKA Vol. 6 No. 1 (2024): GREENOMIKA
Publisher : Universitas Nahdlatul Ulama Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/unu.gnk.2024.06.1.1

In many organizational sectors, transformational leadership has been recognized as a leadership style that greatly affects worker performance and job satisfaction. The objective of this systematic assessment of the literature is to explore how transformational leadership impacts organizational performance. This research shows that there is a positive relationship between employee performance and transformative leadership, using a review of studies undertaken in different contexts and sectors. Additionally, this review highlights aspects of organizational performance that are influenced by transformational leadership. These findings confirm the transformative potential of transformational leadership in a variety of organizational settings and provide insight for leaders aiming to foster productive work environments.

Analysis of Job Satisfaction Antecedents and its Impact on Hospital Performance from The Perspective of Healthcare Professionals at XYZ Hospital in East Java El Hamzah, Salsabilla Maula Zalfa; Meilani, Yohana Cahya F. Palupi
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v7i11.15491

Company performance is an important component in a wide range of empirical research, particularly business policy research. The performance of the company is essentially a complex phenomenon with multiple dimensions and known to be correlated with job satisfaction among healthcare professionals. Therefore, understanding the factors associated with job satisfaction is important. The purpose of this study was to analyze the antecedents of job satisfaction and analyze their impact on hospital performance from the perspective of healthcare professionals. This research was conducted at XYZ Hospital. This research method is a quantitative study with a total sample of 160 healthcare professionals respondents who meet the research criteria. The research sample was taken using a purposive sampling method and data collection was carried out by distributing questionnaires online. The data obtained were analyzed using SmartPLS. The results of this study indicate that there are five independent variables as antecedents of job satisfaction. These variables are social support, work operation requirements, healthcare professional-patient relationship, work-family conflict, and working conditions. In social support variables, work operation requirements, healthcare professional-patient relationship, and working conditions have a positive effect on job satisfaction and have a significant effect while the work-family conflict variable also has a significant impact but has a negative effect on job satisfaction (T-statistic>1.645 and P-value <0.05). In addition, job satisfaction also significantly-positively affects hospital performance (T-statistic>1.645 and P-value <0.05). Furthermore, job satisfaction is significant (T-statistic>1.645 and P-value <0.05) mediates social support, healthcare professional-patient relationship, work-family conflict, and working conditions on hospital performance.

The Effect of Service Quality, Physical Environment, and Medical Staff Kindness & Consideration on Patient Loyalty with Patient Satisfaction as a Mediating Variable in General Hospitals in Serui Caroline, Stephanie; Meilani, Yohana Cahya F. Palupi
Journal of Social Research Vol. 5 No. 1 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i1.2955

This study aims to analyze the impact of Service Quality, Physical Environment, and Medical Staff Kindness & Consideration on Patient Loyalty with Patient Satisfaction as a mediating variable at the General Hospital of Serui (RSUD Serui). The study employs a quantitative approach with a sample of 160 patients selected through purposive sampling. Data were analyzed using PLS-SEM. The results indicate that Service Quality, Medical Staff Kindness & Consideration, and Physical Environment have a positive and significant effect on Patient Satisfaction. Furthermore, Patient Satisfaction mediates the relationship between these variables and Patient Loyalty. Specifically, improvements in service quality, the friendly and attentive behavior of medical staff, and a comfortable and clean physical environment significantly contribute to enhancing patient satisfaction, which in turn strengthens their loyalty to the hospital. The implications of this study suggest that RSUD Serui should focus on improving service quality, providing communication and empathy training for medical staff, and enhancing physical facilities to create a positive patient experience. This study provides strategic insights for the management of RSUD Serui to strengthen patient loyalty through satisfaction derived from service quality, physical environment, and positive staff interactions. Managerial implications from this study indicate that the management of RSUD Serui should pay more attention to improving service quality, the comfort of facilities, and the empathy of medical staff to increase patient satisfaction and loyalty. Training in communication and empathy for medical staff, improving ventilation systems and cleanliness of facilities, and utilizing technology for administrative efficiency are strategic steps that can strengthen long-term relationships with patients.

PENGARUH KUALITAS PELAYANAN HOMECARE TERHADAP KEPUASAN DAN LOYALITAS PASIEN DI KLINIK VC Setiawan, Regina Caecilia; Meilani, Yohana Cahya F. Palupi
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 4 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/252z2152

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan homecare terhadap kepuasan dan loyalitas pasien di Klinik VC. Variabel kualitas pelayanan yang diteliti meliputi bukti fisik (tangibles), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy). Sampel penelitian melibatkan 100 pasien, dan data dikumpulkan melalui kuesioner digital. Hasil analisis data dengan bantuan perangkat lunak SmartPLS menunjukkan bahwa terdapat pengaruh positif dan signifikan dari tangibles, reliability, responsiveness, assurance, dan empathy terhadap kepuasan pasien. Namun, variabel tangibles dan reliability tidak berpengaruh signifikan terhadap loyalitas pasien. Sementara itu, variabel responsiveness dan assurance memiliki pengaruh positif, meskipun tidak signifikan, terhadap loyalitas pasien, dan empathy memiliki pengaruh positif dan signifikan terhadap loyalitas pasien. Hasil penelitian ini memberikan kontribusi teoritis dengan mengkonfirmasi hubungan antara kualitas pelayanan homecare dan kepuasan pasien, serta mengidentifikasi faktor-faktor yang berperan dalam membentuk loyalitas pasien. Implikasi manajerial mencakup rekomendasi untuk meningkatkan kualitas pelayanan homecare dan mempertahankan kepuasan pasien guna menciptakan loyalitas yang berkelanjutan. Penelitian selanjutnya dapat memperluas cakupan variabel dan populasi untuk hasil yang lebih komprehensif.

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