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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) ENDLESS : International Journal of Future Studies
Farida Yuliaty
Universitas Sangga Buana, Indonesia
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Exploring the Future of Work: Impact of Automation and Artificial Intelligence on Employment Masriadi; Dasmadi; Nurul Efri Ekaningrum; Muhammad Syahrul Hidayat; Farida Yuliaty
ENDLESS: INTERNATIONAL JOURNAL OF FUTURE STUDIES Vol. 6 No. 1 (2023): ENDLESS : International Journal of Future Studies
Publisher : Global Writing Academica Researching & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/endlessjournal.v6i1.131

Abstract

The presence of Artificial Intelligence (AI) and automation of work provide a revolution in the world of work. But at the same time, this can threaten human potential in employment. This research was conducted to see the influence exerted by AI and automation on human employment. This research will be carried out using a descriptive qualitative approach. The data used in this study comes from various research results and previous studies that still discuss the use of AI and automation in the world of work. This study found that AI and automation are currently replacing many jobs. However, some bits of intelligence belonging to humans, such as intuition and empathy, is still difficult for AI to imitate. Even though the existence of AI and automation can be a threat to humans in the workforce, with the increase in human resource skills; then humans who adapt will not be replaced by machines, but there will be the integration of human-machine work, where AI and automation do not replace humans but become tools for human labor.
THE INFLUENCE OF MEDICAL SERVICE QUALITY AND TRUST ON LOYALTY WITH PATIENT SATISFACTION AS AN INTERVENING VARIABLE IN THE INPATIENT WARD OF BHAYANGKARA HOSPITAL BANJARMASIN Putriana Sitompul; Farida Yuliaty; Ayu Laili Rahmiyati; Kosasih; Vip Paramarta; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 1 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v6i1.4707

Abstract

This study aims to analyze the influence of medical service quality and trust on patient loyalty with patient satisfaction as an intervening variable in the inpatient ward of Bhayangkara Hospital Banjarmasin. Hospitals are required to consistently provide comprehensive healthcare services, maintain patient trust, and enhance the quality of their services in order to improve patient satisfaction. This research employed a quantitative approach. The sample of this study consisted of 78 patients at Bhayangkara Hospital Banjarmasin. Data analysis was carried out using descriptive analysis and verification analysis with path analysis. The findings reveal that service quality and trust have a significant effect on improving patient satisfaction. Enhancements in service quality and trust can significantly contribute to higher levels of patient satisfaction. Service quality also has a significant effect on increasing patient loyalty, indicating that improved service quality can significantly foster greater patient loyalty. However, service quality and trust were found to have no direct significant effect on patient loyalty. Although improvements in service quality and trust may encourage higher patient loyalty, the effect was not statistically significant. Patient satisfaction demonstrated a significant influence on patient loyalty, suggesting that increased patient satisfaction can significantly enhance patient loyalty. Moreover, trust was shown to have a significant effect on patient loyalty when mediated by patient satisfaction. While improvements in trust may encourage greater loyalty through increased satisfaction, the effect was not statistically significant.
Co-Authors Ayu Laili Rahmiyati Dasmadi Fitriana Kosasih Masriadi Muhammad Syahrul Hidayat Nurul Efri Ekaningrum Putriana Sitompul Vip Paramarta