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All Journal Jurnal Ilmiah Edunomika (JIE) Jurnal Ilmiah Akuntansi International Journal of Management, Business and Social Sciences
M. Hasan Ma’ruf
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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Investigation Of Determinants Of Customer Satisfaction Aprih Santoso; M. Hasan Ma’ruf
International Journal of Management, Business, and Social Sciences Vol 1, No 2 (2022): November
Publisher : Universitas Wahid Hasyim Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31942/ijmbs.v1i2.7675

Abstract

Abstract The issue with PDAM Tirta Moedal Semarang is that it causes customers to feel unsatisfied, which leads to complaints like: water frequently dies and comes out sparingly. The goal of the study was to determine how trust, an intervening variable, affected the relationship between PDAM Tirta Moedal Semarang's service reputation and customer happiness. The population of this research is the housing community of Graha Mukti Semarang as many as 1,537 people. There were 99.87 samples total in this investigation (based on the Slovin formula, rounded to 100 individuals).The SPSS 26 application was used to carry out the analysis technique. Through path analysis, the variable influence model will be put to the test.The findings demonstrate a direct correlation between service quality and confidence in PDAM Tirta Moedal Semarang. The service quality and reputation of PDAM Tirta Moedal Semarang has an immediate impact on PDAM Tirta Moedal Semarang's client satisfaction. Customer satisfaction at PDAM Tirta Moedal Semarang is directly impacted by trust. At PDAM Tirta Moedal Semarang, trust can be considered an intervening variable on service quality and reputation on customer satisfaction. Keyword : Satisfaction; trust; service; reputation
PENGARUH BELANJA, PENDAPATAN ASLI DAERAH, DAN TINGKAT PENGANGGURAN TERHADAP INDEKS PEMBANGUNAN MANUSIA PROVINSI JAWA TENGAH Anggraini, Lina Widya; Desy Nur Pratiwi; M. Hasan Ma’ruf
Jurnal Ilmiah Akuntansi Vol. 2 No. 3 (2025): Agustus : Jurnal Ilmiah Akuntansi (JILAK)
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/fyh96763

Abstract

This research aims to determine the effect of government spending, local revenue, and unemployment rate on the human development index of Central Java Province in 2021 – 2023. This research uses quantitative methods with  a total of 105 data, obtained from 35 districts / cities in Central Java Province over a three-year period, namely 2021 to 2023. The data was tested using SPSS 23, using data analysis, namely descriptive statistics, classical assumption tests, and hypothesis testing using multiple linear regression analysis, F test, t test and coefficient of determination test. The results showed that variable government spending and local revenue has significant effect for human development index.  While variable unemployment rate has no significant effect for human development index
Optimalisasi Kinerja Pegawai melalui Sinergi Budaya, Disiplin, dan Motivasi Kerja Biddokkes Polda Lampung Jeni Lappy; Hakim, Lukmanul; M. Hasan Ma’ruf
JURNAL ILMIAH EDUNOMIKA Vol. 9 No. 3 (2025): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v9i3.18045

Abstract

This study investigates the influence of organizational culture and work discipline on the performance of employees in the Medicine and Health Sector (Biddokkes) of the Lampung Police, as well as evaluating the role of work motivation as a moderation variable. The background of the problem includes the implementation of 3S (Smile, Greeting, Greeting) which is not yet uniform, low time discipline, and uneven awarding which has the potential to reduce work morale. The quantitative method was used with purposive sampling of 84 respondents; data were collected through the Likert questionnaire and analyzed using multiple linear regression and Moderated Regression Analysis (MRA) with SPSS. The results showed that work discipline had a positive and significant effect on employee performance, while organizational culture did not have a significant influence on performance in this context; Work motivation also did not moderate the relationship between culture/discipline and performance significantly. These findings indicate that interventions that focus on discipline enforcement and improvement of reward mechanisms are more urgent to improve performance than efforts to build an organizational culture that has not been internalized. The findings were compared with a local study by IIB Darmajaya that emphasized the role of leadership, rewards, and training in strengthening organizational culture. Practical implications include consistent enforcement of disciplinary rules, standardization of fair and transparent reward mechanisms, internal training for the internalization of 3S values, and periodic performance monitoring with a measurable dashboard. Recommendations for further research include longitudinal studies and award policy experiments. Follow-up studies are suggested involving multi-unit work for stronger generalizations Keywords: organizational culture; work discipline; work motivation; employee performance.
Pengaruh Work-Life Balance, Fleksibilitas Kerja, Dan Beban Kerja Terhadap Turnover Intention Dengan Kepuasan Kerja Sebagai Variabel Mediasi (Studi pada ISP Swasta di Bandar Lampung) Tantina; Hakim, Lukmanul; M. Hasan Ma’ruf
JURNAL ILMIAH EDUNOMIKA Vol. 9 No. 3 (2025): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v9i4.18046

Abstract

This study examines the influence of work-life balance, work flexibility, and workload on turnover intention, with job satisfaction acting as a mediating variable, among Generation Z employees working at private Internet Service Providers in Bandar Lampung. The research aims to explore how these factors contribute to employees' intentions to leave their organizations, providing insights for ISP companies to improve retention strategies. Using a quantitative approach, data were collected through surveys distributed to 100 employees, representing various departments within 10 private ISPs. The analysis utilizes path analysis to assess direct and indirect relationships among the variables. The findings indicate that work-life balance does not significantly affect job satisfaction but has a negative and significant impact on turnover intention. Conversely, work flexibility positively influences job satisfaction and significantly reduces turnover intention. Workload was found to negatively impact job satisfaction, but it did not have a significant direct effect on turnover intention. Job satisfaction was not shown to mediate the effects of work-life balance, work flexibility, and workload on turnover intention. The study concludes that work flexibility plays a critical role in enhancing job satisfaction and reducing turnover intention among Generation Z employees. Recommendations for ISP companies include the implementation of flexible work policies, improved workload management, and fostering a supportive work culture to enhance employee satisfaction and retention. Keywords: Work-life Balance, Work Flexibility, Workload, Job Satisfaction, Turnover Intention.
Co-Authors Anggraini, Lina Widya Aprih Santoso desy nur pratiwi Jeni Lappy Lukmanul Hakim Tantina