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All Journal Sawala : Jurnal Administrasi Negara Arsir: Jurnal Arsitektur Journal of Public Administration and Local Governance (JPALG)
Arlan Marzan
Dinas Pekerjaan Umum dan Penataan Ruang Provinsi Banten
Arts Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Indeks Kepuasan Masyarakat Atas Pelayanan Publik Jalan Provinsi Pada Wilayah Kerja Pembangunan (WKP) III Pandeglang-Lebak Arlan Marzan; Isvan Taufik; Zainul Hakim; Karvina Budiwati Apriliani; Agus Lukman Hakim; Hanifah
Sawala : Jurnal Administrasi Negara Vol. 12 No. 1 (2024): Sawala : Jurnal Administrasi Negara
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v12i1.8801

Abstract

The aim of this research is to analyze the results of the community satisfaction index survey regarding provincial road public services in the Pandeglang-Lebak III development work area (WKP). This research was analyzed quantitatively descriptively. The sampling technique used was purposive sampling with a combination of accidental sampling techniques, the number of samples using the Lemeshow formula with a total of 196 respondents using provincial roads. The research methods used are the Importance Performance Analysis (IPA) and Customer Statistics Index (CSI) methods. The results of the research show that the Importance Performance Analysis (IPA) method obtained results from 32 questions, of which 3 questions were in quadrant I (High Importance, Low Satisfaction), while 16 questions were in quadrant II (High Importance, High Satisfaction), while 9 questions were is in quadrant III (Low Importance, Low Satisfaction) and there are 4 questions in quadrant IV (Low Importance, High Satisfaction). The results of the Customer Statistics Index (CSI) analysis obtained a CSI result of 83.25%. This shows that people using provincial roads in the Pandeglang-Lebak III development work area (WKP) are in the Good criteria. based on the criteria in the interpretation in PERMENPAN RB No. 14 of 2017.
Pengembangan Wilayah Kerja Pembangunan (WKP) II Provinsi Banten Berdasarkan Identifikasi Lokasi Potensial Arlan Marzan; Isvan Taufik; Rahmat Hidayat; Regen; Resti Meliana Sari
Arsir: Jurnal Arsitektur Vol 8 No 2 (2024): Arsir
Publisher : Universitas Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32502/arsir.v8i2.169

Abstract

To accelerate regional development in Banten Province, especially in the Development Work Area (WKP) II, which includes Serang City, Cilegon City, and Serang Regency, one of the efforts that needs to be made is to accelerate development in the Provincial Strategic Area (KSP). However, this will affect how much space is needed for activities, so it is necessary to control the area. One way to do this is through the arrangement of buildings and the environment. In determining the area to be developed, studies are needed to obtain potential locations so that they can be directed to buildings and environments that are expected to control the development of the area as well as maintain sustainable development. The purpose of this study is to identify potential locations and provide direction for building and environmental arrangements in potential locations at the KSP in WKP II. Data collection methods include desk study and survey methods, data processing with overlay analysis methods, and qualitative descriptive analysis. This research resulted in potential locations to be developed in KSP at WKP II, which include Serang City Veteran Road Corridor, Anyer Urban Area, the area around Situ Rawa Arum Cilegon City, Old Banten Site Area, KP3B Surrounding Area, Cikeusal Toll Opening Corridor, and Kopo Residential Area.
Survei Indeks Kepuasan Masyarakat Atas Penggunaan Dan Pemanfaatan Bagian-Bagian Jalan Provinsi Banten Pada Wilayah Kerja Pembangunan (WKP) I Karvina Budiwati Apriliani; Arlan Marzan; Isvan Taufik; Zainul Hakim; Hanifah; Muhammad Haekal Saniarjuna
Journal of Public Administration and Local Governance Vol. 8 No. 2 (2024): Enhancing Public Service Delivery Through Digital Innovations
Publisher : Universitas Tidar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31002/jpalg.v8i2.1641

Abstract

Penelitian ini mengkaji indeks kepuasan masyarakat dalam penggunaan dan pemanfaatan bagian - bagian jalan di wilayah Provinsi Banten, khususnya di Kabupaten Tangerang, Kota Tangerang, dan Kota Tangerang Selatan. Penelitian ini bertujuan untuk menilai dan mengevaluasi layanan perizinan yang dilakukan Dinas Pekerjaan Umum dan Perumahan Rakyat (PUPR) Provinsi Banten terhadap penggunaan dan pemanfaatan bagian - bagian jalan tersebut. Metode penelitian yang digunakan adalah kuantitatif dan purposive sampling. Hasil penelitian ini menunjukkan nilai indeks kepuasan masyarakat pada penggunaan dan pemanfaatan bagian - bagian jalan Provinsi WKP I pada Dinas PUPR Provinsi Banten dengan menggunakan prosedur perizinan online dengan nama Sistem Pelayanan Izin Elektronik Terbuka (SIPEKA) pada tahun 2022 memiliki nilai indeks kepuasan masyarakat (IKM) yaitu sebesar 3,32 atau setara dengan 82,98 dengan kinerja unit pelayanan baik. Hasil indeks tersebut menunjukan bahwa Dinas PUPR Provinsi Banten telah memberikan pelayanan publik yang baik  dalam hal penggunaan dan pemanfaatan bagian - bagian jalan di wilayah Kabupaten Tangerang, Kota Tangerang dan Kota Tangerang Selatan Kata kunci: Kepuasan Masyarakat, Pelayanan Publik, Bagian-Bagian Jalan
Co-Authors Agus Lukman Hakim Hanifah Hanifah Isvan Taufik Karvina Budiwati Apriliani Muhammad Haekal Saniarjuna Rahmat Hidayat Regen Resti Meliana Sari Zainul Hakim Zainul Hakim