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All Journal Jurnal Akuntansi Barelang Jurnal Penelitian Pendidikan Indonesia
Juninetenth Keeply F Sitanggang
Universitas Advent Indonesia
Economics, Econometrics & Finance Other

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The impact of trust and service quality on customer loyalty in e-commerce Harman Malau; Juninetenth Keeply F Sitanggang
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 3 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244031

Abstract

This study analyzes the effect of custumer trust and service quality on custumer loyalty through e-commerce custumer satisfaction. This research uses a survey method by distributing questionnaires distributed to Tokopedia, Shopee and Lazada constumers who make transactions in 2024. The object of this research is constumers of Tokopedia, Shopee and Lazada users in North Sumatra. The respondents of the study were taken by purposive sampling obtained 100 respondents. Data is processed using Smart PLS 3. The results of this study show that custumer satisfaction has a significant effect on custumer loyalty, satisfied custumers usually make repeat purchases. Custumers feel comfortable and trust in the company so they will do re-shopping. Satisfied custumers often recommend products to friends and relatives. Loyal custumers have high trust in the company. Custumers believe that the company will continue to provide good service. Custumer trust has no significant effect on custumer loyalty. Custumer trust does not have a significant effect on custumer satisfaction. Service quality does not have a significant effect on custumer loyalty. Product quality and delivery speed often have a greater impact on custumer loyalty compared to service quality. Custumers are more likely to be loyal to platforms that consistently provide quality products and fast delivery. Suggestions for researchers to add custumer behavior variables in digital environments.
Timeliness Of Financial Reporting: Financial Performance With Audit Opinion Evidence Indonesia Juninetenth Keeply F Sitanggang; Viola Syukrina E Janrosl; Ronald Wangdra; Handra Tipa
JURNAL AKUNTANSI BARELANG Vol 10 No 2 (2026): Jurnal Akuntansi Barelang
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jab.v10i2.11505

Abstract

Financial statements presented on time provide transparency into the company's financial condition. Financial statements offered on time can increase the trust and credibility of the company. This study uses audit opinion as a moderating variable to analyze and describe the effect of solvency, liquidity, and profitability on the timeliness of financial reporting. The problem in this study is that there are still going public companies that are still required to report their financial statements on time. In 2021, 32 companies are still required to submit financial statements. Some companies need to be audited and reviewed more. Meanwhile, as many as 699 companies have reported financial statements on time. This research is quantitative research using secondary data. The population in this study is cement companies listed on the Indonesia Stock Exchange in 2019-2023. The sampling technique uses purposive sampling. Analysis techniques with the SEM-PLS approach are processed with SMART PLS. The results showed that liquidity, audit opinion, and profitability variables did not significantly affect the timeliness of financial reporting. The solvency variable has a significant effect on the timeliness of financial reporting. Audit opinion was not able to be a moderation variable in this study. This is because audit opinions focus more on assessing the quality of financial information, such as the accuracy, adequacy, and disclosure of information presented in financial statements.
Co-Authors E Janrosl, Viola Syukrina Handra Tipa Harman Malau Ronald Wangdra