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All Journal JSI: Jurnal Sistem Informasi (E-Journal) Technologica
Mohamad Ilhami
Universitas Jambi
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Energy Library & Information Science Other

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Penerapan WebQual 4.0 dan End User Computing Satisfaction Dalam Mengukur Kepuasan Serta Loyalitas Pengguna Website Codashop Ricky Maulana Sinurat; Dedy Setiawan; Mohamad Ilhami
JSI: Jurnal Sistem Informasi (E-Journal) Vol 17 No 2 (2025): JSI: Jurnal Sistem Informasi (E-Journal)
Publisher : Jurusan Sistem Informasi Fakultas Ilmu Komputer Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18495/jsi.v17i2.234

Abstract

The rapid development of internet and smartphone technology affects the online gaming industry in Indonesia. User satisfaction in the gaming industry is also supported by the development of game voucher top-up platform services, one of which is Codashop. Measuring user satisfaction with the quality of this website requires a method to see the level of user satisfaction with website quality, namely the WebQual 4.0 method and End User Computing Satisfaction (EUCS). The WebQual 4.0 method is a method of measuring the quality of a website from the end-user perspective in order to improve the quality of website performance so that website development can be improved and developed. Meanwhile, End User Computing Satisfaction is a method of measuring user satisfaction so that a comprehensive system evaluation is carried out based on user experience. The variables used include Usability, Information Quality, Service Interaction Quality, and Content. The hypothesis was tested using 5 hypotheses, 3 of which were accepted and 2 were rejected, namely Usability has no positive effect on User Satisfaction, Information Quality Satisfaction affects User Satisfaction, Service Interaction Quality has no positive effect on User Satisfaction, Content affects User Satisfaction, and User Satisfaction affects User Loyalty.
Perancangan UI/UX Aplikasi Kliping Berita Koran Digital Berbasis Web Menggunakan Metode Design Thinking Pada Diskominfo Provinsi Jambi Kanaya; Rizqa Raaiqa Bintana; Mohamad Ilhami; Agung Prayugo
Technologica Vol. 5 No. 2 (2026): Technologica
Publisher : Green Engineering Society

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55043/technologica.v5i2.649

Abstract

Dinas Komunikasi dan Informatika Provinsi Jambi masih melakukan proses monitoring berita koran secara manual sehingga menyebabkan pekerjaan kurang efisien, berisiko terjadi kesalahan input, dan menyulitkan pencarian arsip berita. Penelitian ini bertujuan merancang User Interface (UI) dan User Experience (UX) aplikasi monitoring berita koran digital berbasis website menggunakan metode Design Thinking yang terdiri atas tahapan empathize, define, ideate, prototype, dan test. Evaluasi dilakukan menggunakan Maze dan User Experience Questionnaire (UEQ) yang melibatkan 20 responden. Pada Maze Testing, responden diminta menyelesaikan 7 task untuk peran pegawai dan 4 task untuk peran kepala seksi untuk mengukur tingkat keberhasilan penyelesaian tugas (completion rate). Hasil penelitian menunjukkan bahwa rancangan sistem mampu mendukung pengelolaan berita, penyimpanan arsip, dan penyusunan laporan secara terstruktur. Pengujian Maze menghasilkan completion rate sebesar 93% pada pegawai dan 100% pada kepala seksi, sedangkan hasil UEQ menunjukkan seluruh dimensi memperoleh kategori Excellent. Hasil tersebut menunjukkan bahwa rancangan aplikasi memiliki tingkat usability yang baik serta mampu memberikan pengalaman pengguna yang positif sesuai kebutuhan pengguna
Co-Authors Agung Prayugo Dedy Setiawan Kanaya Ricky Maulana Sinurat Rizqa Raaiqa Bintana