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Analisis kepuasan konsumen terhadap kualitas layanan jaringan distribusi PT. XYZ Kabupaten dan Kota Probolinggo Andrew Setiawan Rusdianto; Bambang Herry Purnomo; Ida Bagus Suryaningrat; Dani Prasetyo
AGROINTEK Vol 18, No 2 (2024)
Publisher : Agroindustrial Technology, University of Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/agrointek.v18i2.18414

The need for fertilizer in the agricultural sector is critical as one of the keys to soil fertility. PT. XYZ is a company engaged in the fertilizer, chemical and agribusiness industries which has a network of authorized kiosks. A decrease in the number of kiosks in the distribution network area of Probolinggo Regency dan City may indicate that the services provided by the company still do not meet the expectations of consumers, resulting in a decrease in consumer satisfaction. This study aimed to determine the attributes of service quality, and the level of customer satisfaction based on the servqual attribute on service quality and compile recommendations for service improvement in the distribution network at PT. XYZ of Probolinggo Regency dan City. The analytical method used was the servqual method to identify and determine the condition of service quality with five servqual dimensions and the Importance Performance Analysis (IPA) method to obtain priority service attributes. The results showed that there were 3 service attributes has positive GAP and 23 service attributes had negative GAP values. The mapping used the Importance Performance Analysis quadrant obtained 5 service attributes in quadrant A (Top Priority), 7 service attributes in quadrant B (Maintain Service), 7 service attributes in quadrant C (low priority), and 7 service attributes in quadrant D (Excessive). Recommendations for improvements that can be made based on the attributes in quadrant A (Top Priority).

Analisis postur kerja dan redesain fasilitas bagian pengemasan (studi kasus pada PT RNM) Ida Bagus Suryaningrat; El Daffa Ramadiansyah; Ragil Ismi; Andrew Setiawan Rusdianto; Noer Novijanto
AGROINTEK Vol 19, No 1 (2025)
Publisher : Agroindustrial Technology, University of Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/agrointek.v19i1.23169

One of the subsidiaries of PT Perkebunan Nusantara XII is PT Rolas Nusantara Mandiri (PT RNM). This company is a producer of quality coffee products and was established in 2007, which in terms of experience in processing and managing coffee sales systems is beyond doubt. Packaging workers in the UKB PT RNM complained about the lack of comfortable work facilities and also pain in certain parts of the body. The purposes of this research are to analyze the work posture of packaging workers at UKB PT RNM, analyze the risk level of complaints of musculoskeletal disorders (MSDs) at UKB PT RNM, and design packaging station work facilities according to anthropometric data processing and QFD methods. The data processing stages in this research include processing NBM worksheet data, REBA, then processing QFD data, then processing anthropometric data, and work facility dimensions. The anthropometric data was first tested for data adequacy and uniformity and then redesigned the work facility design with new design dimensions. The results of this research include the results of the NBM, complaints of moderate pain were 77.97%, complaints of pain were 6.78%, and complaints of very pain were 15.25%. Dominant complaints of pain in the neck, wrists, fingers, back, waist, buttocks and thighs. Then the REBA results showed that the three packages of Mount Ijen coffee were included in the very high-risk level category. Work facility design redesign was carried out on work chairs and sliders. Chairs are made to have soft seat backs and cushions and sliders are more practical.

Analisis kepuasan konsumen terhadap kualitas layanan jaringan distribusi PT. XYZ Kabupaten dan Kota Probolinggo Andrew Setiawan Rusdianto; Bambang Herry Purnomo; Ida Bagus Suryaningrat; Dani Prasetyo
AGROINTEK Vol 18, No 2 (2024)
Publisher : Agroindustrial Technology, University of Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/agrointek.v18i2.18414

The need for fertilizer in the agricultural sector is critical as one of the keys to soil fertility. PT. XYZ is a company engaged in the fertilizer, chemical and agribusiness industries which has a network of authorized kiosks. A decrease in the number of kiosks in the distribution network area of Probolinggo Regency dan City may indicate that the services provided by the company still do not meet the expectations of consumers, resulting in a decrease in consumer satisfaction. This study aimed to determine the attributes of service quality, and the level of customer satisfaction based on the servqual attribute on service quality and compile recommendations for service improvement in the distribution network at PT. XYZ of Probolinggo Regency dan City. The analytical method used was the servqual method to identify and determine the condition of service quality with five servqual dimensions and the Importance Performance Analysis (IPA) method to obtain priority service attributes. The results showed that there were 3 service attributes has positive GAP and 23 service attributes had negative GAP values. The mapping used the Importance Performance Analysis quadrant obtained 5 service attributes in quadrant A (Top Priority), 7 service attributes in quadrant B (Maintain Service), 7 service attributes in quadrant C (low priority), and 7 service attributes in quadrant D (Excessive). Recommendations for improvements that can be made based on the attributes in quadrant A (Top Priority).

Analisis postur kerja dan redesain fasilitas bagian pengemasan (studi kasus pada PT RNM) Ida Bagus Suryaningrat; El Daffa Ramadiansyah; Ragil Ismi; Andrew Setiawan Rusdianto; Noer Novijanto
AGROINTEK Vol 19, No 1 (2025)
Publisher : Agroindustrial Technology, University of Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/agrointek.v19i1.23169

One of the subsidiaries of PT Perkebunan Nusantara XII is PT Rolas Nusantara Mandiri (PT RNM). This company is a producer of quality coffee products and was established in 2007, which in terms of experience in processing and managing coffee sales systems is beyond doubt. Packaging workers in the UKB PT RNM complained about the lack of comfortable work facilities and also pain in certain parts of the body. The purposes of this research are to analyze the work posture of packaging workers at UKB PT RNM, analyze the risk level of complaints of musculoskeletal disorders (MSDs) at UKB PT RNM, and design packaging station work facilities according to anthropometric data processing and QFD methods. The data processing stages in this research include processing NBM worksheet data, REBA, then processing QFD data, then processing anthropometric data, and work facility dimensions. The anthropometric data was first tested for data adequacy and uniformity and then redesigned the work facility design with new design dimensions. The results of this research include the results of the NBM, complaints of moderate pain were 77.97%, complaints of pain were 6.78%, and complaints of very pain were 15.25%. Dominant complaints of pain in the neck, wrists, fingers, back, waist, buttocks and thighs. Then the REBA results showed that the three packages of Mount Ijen coffee were included in the very high-risk level category. Work facility design redesign was carried out on work chairs and sliders. Chairs are made to have soft seat backs and cushions and sliders are more practical.

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