Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik
Sari, Yuni Gloria
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PELAYANAN TICKETING DI PT. BINTAN TOUR AND TRAVEL MEDAN PROVINSI SUMATERA UTARA Sari, Yuni Gloria; Sulistyani, Andri
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 5: Edisi I Januari - Juni 2018
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of conducting this research is to know the quality of ticketing service in PT. Bintan Tour & Travel Medan. In this service quality consist of five (5) factors to be seen which factor is the most dominant in the process of quality ticketing service in PT. Bintan Tour & Travel Medan. This research uses descriptive quantitative methode to analyze the problems. The population of this research are consumers who came to buy tickets in PT. Bintan Tour & Travel Medan. The sampel of this research was 55 respondents, and its taking by Accidental Sampling tecnique based on convinience. Dimension of service quality, measuring the quality of service means evaluating the performance of a service with a set of predetermined standards, Tangible, Reliability, Responsiveness, Assurance, dan Empathy. Based on the research that has been conducted, respondents agree with five dimensions of service quality, consumers get results agree, consumers give a very good response and the dominant dimensions is Empathy. Keywords: Service, Tangible, Reliability, Responsiveness, Assurance, and Empathy
Co-Authors Andri Sulistyani