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All Journal Jurnal Kebijakan Publik Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik JURNAL EDUCATION AND DEVELOPMENT Amalee: Indonesian Journal of Community Research & Engagement Jurnal Abdi Insani Madaniya Unri Conference Series: Community Engagement Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat COVIT Journal of Artificial Intelligence and Digital Business
Andri Sulistyani
Universitas Riau
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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PELAYANAN TICKETING DI PT. BINTAN TOUR AND TRAVEL MEDAN PROVINSI SUMATERA UTARA Sari, Yuni Gloria; Sulistyani, Andri
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 5: Edisi I Januari - Juni 2018
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

The purpose of conducting this research is to know the quality of ticketing service in PT. Bintan Tour & Travel Medan. In this service quality consist of five (5) factors to be seen which factor is the most dominant in the process of quality ticketing service in PT. Bintan Tour & Travel Medan. This research uses descriptive quantitative methode to analyze the problems. The population of this research are consumers who came to buy tickets in PT. Bintan Tour & Travel Medan. The sampel of this research was 55 respondents, and its taking by Accidental Sampling tecnique based on convinience. Dimension of service quality, measuring the quality of service means evaluating the performance of a service with a set of predetermined standards, Tangible, Reliability, Responsiveness, Assurance, dan Empathy. Based on the research that has been conducted, respondents agree with five dimensions of service quality, consumers get results agree, consumers give a very good response and the dominant dimensions is Empathy. Keywords: Service, Tangible, Reliability, Responsiveness, Assurance, and Empathy
TIPE PENGUNJUNG AIR TERJUN TUJUH TINGKAT DI DESA LUBUK AMBACANG KECAMATAN HULU KUANTAN KABUPATEN KUANTAN SINGINGI Fitriani, Willy; Sulistyani, Andri
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 4, No 1: WISUDA FEBRUARI 2017
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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This study aims to determine (1) to determine the type of tourist visiting Niagara Seven Levels in the village of Lubuk Ambacang District of Hulu Kuantan Kuantan District Singingi; (2) the development efforts in accordance with the type of visitor facilities Waterfall Seven Levels in the village of Lubuk Ambacang District of Hulu Kuantan Kuantan District Singingi. This study used a qualitative method with descriptive approach, the subject of this research is the key informen namely, Guest Niagara Level Seven, Community Neighborhood Attractions. The data collection is made by, observation, interview, documentation and document research. Analysis of the data used in this study, namely, information collection, data reduction, data presentation, and conclusion.The results showed that (1) the visitors who come to the attractions Niagara Level Seven is the type of visitor Mass Tourism (mass tourism) it is characterized by some of the characteristics or nature of the visitors who showed mass tourism as visitors come in groups of more than five people, visit tourist destination, just to relax, enjoy the scenery and enjoy the waterfalls, prefer to plan their travel alone, travel independently, are more spontaneous and flexible in organizing the journey and encouraged them to seek attraction with a special interest such as ecotourism and adventure travel; (2) the type of visitors who come to Niagara Seven Levels and visitors need for development or facilities development effort required in accordance with the type of visitor and tourism activities are carried out.Keywords: Waterfall Tujuh Tingkat, Visitor Type
SUPERVISI KARYAWAN ROOM BOY SECTION PADA HOUSEKEEPING DEPARTMENT HOTEL FAVE PEKANBARU Asmawi, Rada; Sulistyani, Andri
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 6: Edisi I Januari - Juni 2019
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Supervision is the way of company to inprove the quality of employess work result. This research aimed to describe the application of supervisory task of the housekeeping department at Fave Hotel Pekanbaru. Related to supervision and performance avaluation and coordinate work for employees. Supervisor must strive to maintainthe stability of employees relations within management so as to create a conducive environment and also the communication with employees. In this research uses a qualitative method. Data was collected by using observation, interviews, and documentation. Here the researcher conducted an inteview with a housekeeping supervisor. The results show that the supervisory at Fave Hotel Pekanbaru is fair on the division of work tasks. And it can be concluded that supervisor must be able to provide good examples of their employees and able to solve a problem quickly and accurately.Key words : Supervision, Coordination, Evaluation, Briefing
PAKET WISATA KAMPUNG BANDAR WALK HERITAGE KOTA PEKANBARU PROVINSI RIAU Pasaribu, Rosmelisa; Sulistyani, Andri
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 6: Edisi I Januari - Juni 2019
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Kampung Bandar was a forerunner of founding the Pekanbaru city. Therefore, there is cultural heritage in Kampung Bandar and being tourism destination in Pekanbaru. This study being used to identify the cultural heritage in Kampung Bandar and creating tour package to explore cultural heritage of Kampung Bandar. The research was used qualitative method and descriptive approach. The subject of this research is Village of Kampung Bandar, tourism conscious group (pokdarwis), tourist village organization. The data collection techniques by observation, study document, interview and documentation. The data analysis technique by the reduction of data, presentation of data, and withdrawal of conclusion. The result of this research is Kampung Bandar has cultural attaction that is Rumah Tuan Kadi, Terminal Lama, Rumah Tenun Kampung Bandar, Kampung Melayu, Komplek Makam Marhum Pekan, Mesjid Raya Pekanbaru, Istana Hinggap, Roemah Melayoe 1929, Surau Al-Irhaash. The natural attraction is Sungai Siak and artificial atrraction is loak market. The easy accessibility with good enough road condition. There are amenities in Kampung Bandar and this tour handled by local guide. There was two tour packages offered to explore cultural heritage of Kampung Bandar were one day tour package with price is Rp. 230.000,- and two days one night tour package with price is Rp. 500.000,-.Keywords : Tour Packages, Cultural Heritage, Kampung Bandar
DAYA TARIK OBJEK WISATA AIR TERJUN HULU LEMBU DI KECAMATAN SINGINGI KABUPATEN KUANTAN SINGINGI Pitaloka, Sriona; Sulistyani, Andri
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 6: Edisi I Januari - Juni 2019
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This study aims to determine: (1) To describe the tourist attraction Waterfalls Upper Calf in District Kuantan District Singingi Singingi; (2) To identify the constraints of the management of Hulu Lembu Waterfall object in the Singingi Sub-district of Kuantan Singingi Regency. This research uses qualitative method with descriptive approach, the subject of this research using the key that is, the attraction of Hulu Lembu Waterfall object, the community around the object of tourism. The data collection is done by observation, in-depth interview and document study. Data analysis used in this research that is, data reduction, data presentation and conclusion. The result of the research shows that (1) the attraction of the Hulu Lembu Waterfall object becomes a new tourist attraction which is visited by many attractions that are presented by beautiful natural scenery and the flora and fauna around waterfalls are well preserved; (2) the obstacles faced are the lack of government attention to the facilities and infrastructure of the Hulu Lembu Waterfall object, therefore it is expected that the cooperation between the people and the government in order to realize the beautiful Hulu Lembu Waterfall and is expected more and more visitors visiting the Waterfall Hulu Lembu .Keywords: Hulu Lembu Waterfall, Attractiveness
PERANAN GUEST RELATION OFFICER PADA FRONT OFFICE DEPARTMENT ANGSANA RESORT & SPA BINTAN Hendrawati, Nanda Lestari; Sulistyani, Andri
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 6: Edisi II Juli - Desember 2019
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Angsana Resort & SPA Bintan is part of Banyan Tree Holdings Management. This resort has the most complaints of the guestthat compared by another resort under Banyan Tree Holdings Management. This is caused by a problem ofguest relation officer at front office department. This study was conducted to determine the role of the guest relation officer and the problem face by guest relation officer at the front office department. The research using qualitative method  with descriptive approach. Data were obtained from interview with front office manager, assistant front office manager, front office supervisor, guest relation officer and very important guest, as well as direct observation and documentation. Then the data obtained were analyzed using  three steps: data reduction, data presentation and conclusion. Result shows that the guest relation officer at this resort work in general to handle the very important guest that need help with the good service as well and do some extra assignment called job description that should be done with the standart operational procedur. This causes the guest relation officer can not work optimally and the resort often received bad comments from the guest. Keywords: Guest Relation Officer, Front Office, Resort
DAYA TARIK WISATA CANDI MUARA TAKUS KABUPATEN KAMPAR RIAU Anggara, Putra Yuda; Sulistyani, Andri
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 6: Edisi I Januari - Juni 2019
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Attraction is an important factor of a tourism area. There are 2 factors of tourist attraction, namely tangible and intangible. This study aims: (1) to know the tourist attraction of Muara Takus Temple, Kampar Regency, Riau; (2) to know the management efforts to maintain the Cultural Heritage of the Muara Takus Temple in Kampar Regency, Riau. This study uses a qualitative method with a descriptive approach which the research’s subjects are community leaders or traditional leaders, Village Heads, POKDARWIS, and Cultural Heritage Conservation Centers. Data collection was done by doing document study, observation, and interview while the data analysis used data reduction, data presentation, and conclusion drawing. The result showed that the Muara Takus Temple has tangible and intangible tourist attraction. The tangible attraction consisted of the physical form of buildings including monuments, building groups and sites, while the itangible tourist attraction built by cultural values from the past including traditions, folklore and legends, mother tongue, and oral history of creativity (dance, songs, and performances). It can be concluded that the Muara Takus Temple has the potential to be developed as a tourist attraction by utilizing the existing tangible object and maintain the preservation of cultural heritage.Keyword: Tourism attraction, Muara Takus temple
STRATEGI PROMOSI WISATA DINAS KEBUDAYAAN, PARIWISATA, PEMUDA DAN OLAHRAGA KABUPATEN KUANTAN SINGINGI Apriningsih, Lita; Sulistyani, Andri
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 5: Edisi II Juli - Desember 2018
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This study aims to find out the strategy of tourism promotion that has been implemented bythe Department of Culture, Tourism, Youth and Sports Kuantan Singingi Regency and todetermine the inhibiting factors of promotional activities undertaken. The research methodthat is used is qualitative descriptive. The main informants of the study were Head ofCulture, Tourism, Youth and Sport Office of Kuantan Singingi Regency, supportinginformants were head of Tourism and Creative Economy, Section Head of TourismResources, Tourism Section Head, and Staff of Tourism and Creative Economy. Datacollection is done by direct observation, interview, and documentation. Data analysis is donethrough the stages of data collection, data reduction, data presentation and conclusion. Theresults of this study concluded that the Tourism Promotion Strategy that has beenimplemented by the Office of Culture, Tourism, Youth and Sports Kuantan Singingi Regencyare advertising, sales promotion, public relations and online promotion. In addition,promoting inhibiting factors are the lack of budget funds provided by local government(Pemda), proposed proposals of activities often rejected by the government, often late inpreparing for all promotional purposes, and no special section of public relations that dealwith the issue of promotion. It causes the Department of Culture, Tourism, Youth and SportsKuantan Singingi difficult to conduct promotional activities.Keywords: promotion strategy, promotion mix, and torism
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN BELLAGIO RESTAURANT DI GRAND JATRA HOTEL PEKANBARU Pratama, Agung Adhya; Sulistyani, Andri
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 6: Edisi II Juli - Desember 2019
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This research aims to understand if all five service quality dimension (tangible, reliability, assurance, responsiveness and empathy) could affect costumer satisfaction of Bellagio Restaurant at Grand Jatra Hotel Pekanbaru. This research utilize quantitative method to tackle the issue. The population in this research are every hotel guests who visits Bellagio Restaurant, meanwhile the sample in this research consist of 100 respondent. This research uses  questionnaire and observation to accumulate the data with accidental sampling method as data accumulating method. Based on research, results shows three from five service quality dimension (tangible, responsiveness and empathy) have a significant impact towards costumer satisfaction, meanwhile reliability and assurance does not have a significant impact towards costumer satisfaction.  Keywords : Service Quality, Costumer Satisfaction, Restaurant
KUALITAS PELAYANAN ROOM SERVICE HOTEL SWISS BELINN PEKANBARU Kurniawan, Igo Adam; Sulistyani, Andri
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 5: Edisi I Januari - Juni 2018
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Hotels include business presses on sales of services. Marketing services in general the same way of marketing products where the sales process aims to achieve the target set. One of the activities undertaken by the company to achieve sales goals is to implement good and efficient service to consumers. Without this kind of service efforts to increase sales volume is very difficult because of the many and tight competition that occurs today. Many Hotels provide facilities and services that are basically to attract guests / consumers. This study aims to find out how the quality of service Swiss hotel Belinn Pekanbaru. This research uses quantitative descriptive method to examine the problem in the lift by analyzing the guest response about the service Room service Swiss Belinn Pekanbaru hotel. The questionnaires were distributed as many as 100 people. While data collection techniques in this study using observation, interviews, questionnaires, and documentation. The results showed that respondents assessed the quality of service Room Service Swiss Hotel Belinn Pekanbaru is good. It is proven through the results of the average total gain of each of the overall variables (reliability, assurance, empathy, tangible, responsiveness). Thus the quality of Room Service service given Swiss hotel belinn pekanbaru can be maintained or can be improved again. Keywords: Quality, Service
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