Mega Nugraha
Universitas Tamansiswa Palembang

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

Analisis Efektivitas Pelayanan Sertipikat Tanah pada Kantor Pertanahan Kabupaten Banyuasin Feriadi Feriadi; Mega Nugraha; Sunarto Sunarto
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 1 No. 4 (2024): Oktober : Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v1i4.155

Abstract

Feriadi. This study focuses on analyzing the effectiveness of land certificate services at the Land Office of Banyuasin Regency. The purpose of the study was to find out how much effective the land certificate service was at the Land Office of Banyuasin Regency. The theory of effectiveness uses the theory of Martani and Lubis (2012) where the service effectiveness parameters include efficiency in service, the spirit of cooperation and work group loyalty. service procedures, responsiveness of employees, facilities and infrastructure. The method used is descriptive method. qualitative.. The results showed that the land certificate service at the Land Office of Banyuasin Regency had been running quite effectively, but not yet optimally. This can be seen from the following indicators: 1. Efficiency in Service, in terms of cost and time. Service fees are in accordance with applicable regulations and there are no additional fees (extortion) charged to the community. However, in terms of time, namely the speed and timeliness of the service, it is felt by the community that it is not fast and precise, even though the employee has clearly and transparently informed about the standard time for completion of land certificate management.2. The Spirit of Cooperation and Loyalty of the Working Group, the Spirit of Cooperation in the Land Office of Banyuasin Regency both between the leadership and staff have a good cooperative relationship, the open nature of the leadership and subordinates increases the loyalty of the working group. A sense of working group loyalty that is instilled through the placement of employees in accordance with the educational background and expertise and discipline of employees in serving the community.3. The service procedure is clear but has not been implemented in accordance with the existing service mechanism, because there are still complaints from the public about the service process which is still convoluted and there are many administrative requirements. Responsiveness (responsiveness) of employees, has been maximal in responding to community complaints by being responsive, friendly and speaking politely and easily understood by the community which gives the impression of being a pleasant person. Facilities and infrastructure, the condition of the service room is clean, comfortable and gives a safe impression. While the availability of supporting facilities such as waiting rooms, TV, air conditioning, places of worship and parking lots are already there and adequate. The existence of media/information sources that can be easily and directly accessed by the public and an Online Service System (Website) is applied.
Efektivitas Pengawasan Limbah Perusahaan pada Dinas Lingkungan Hidup Kota Prabumulih Hari Wahyudi; Mega Nugraha; Sunarto Sunarto
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 1 No. 4 (2024): Oktober : Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v1i4.157

Abstract

Hari Wahyudi, English translation. This study aims to describe the effectiveness of the company's waste control at the Prabumulih City Environmental Service. This research was conducted for three months using a descriptive qualitative approach. Data was collected through interviews, observation, and documentation. Data analysis techniques were carried out by presenting data, reducing data, and drawing conclusions. The results showed that from the aspect of Organizational Characteristics, namely the form of supervision carried out by the Environmental Service through employees who worked in the field, it was approved and recommended by the Head of the Department of Environment. For specialized employees or field staff who carry out supervision, there must be a specialization to support better work abilities, as well as DLH employees in carrying out their duties, namely supervising companies that are directly related, more flexible and able to adapt, if this is indeed the case. not something urgent. For the Environmental Characteristic aspect, it is important for employees to adapt to the work environment, in this case, the Prabumulih City DLH employees must be able to adjust the conditions in the DLH office and also adapt to the conditions in the field in carrying out supervision in the hope that any decisions to be taken are right there. Aspects of Employee Characteristics, namely DLH employees in having good quality because they are in accordance with the educational qualifications and skills possessed, then also in carrying out employee duties ensuring that every company in Prabumulih City can progress but still ensuring the environment in the form of rivers, land and others does not damaged by pollution. As for the aspects of Management Policy and Practice, namely internal vertical and horizontal communication within the DLH Department, it is quite good, then communication with other institutions is also quite good. Then at the DLH Office, there are rarely awards given to employees, so it can be said that the reward system has not been able to stimulate employees to seek effective performance creation and performance and performance development.