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All Journal Journal of Research and Development on Public Policy Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Yuniarni Yuniarni
Universitas Puangrimaggalatung
Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Analisis Gaya Kepemimpinan Kepala Desa Tosora Kecamatan Majauleng Kabupaten Wajo Putri Handayani; Eka Patmasari; Yuniarni Yuniarni
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 1 No. 2 (2024): April : Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v1i2.132

Abstract

This research aims to analyze the leadership style of the Head of Tosora Village, Majauleng District, Wajo Regency. Leadership at the village level has a significant influence on the performance of village officials and the quality of services to the community. Using a qualitative approach with a case study method, this research collected data through interviews with village officials and the community. The research results show that the leadership style applied includes a clear vision, responsiveness to community needs, and the ability to motivate and develop team capacity. These findings underline the importance of character and effective leadership methods in achieving organizational goals, as well as the vital role of village heads in carrying out government functions efficiently.
Kualitas Pelayanan di Kantor Desa Barangmamase Kecamatan Sajoanging Kabupaten Wajo Lala Tasya Anjalika Syam; Burhanuddin Burhanuddin; Yuniarni Yuniarni; Darwis Darwis
Journal of Research and Development on Public Policy Vol. 5 No. 1 (2026): Maret: Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v5i1.187

Abstract

This research aims to describe the quality of service at the Barangmamase Village Office, Sajoanging District, Wajo Regency. The research uses a descriptive qualitative approach with five dimensions of SERVQUAL, namely tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy). Data was obtained through interviews, observations, and documentation, with informants from village officials and the community. The results show that the dimensions of reliability and responsiveness obtained a good assessment, while the dimensions of empathy and assurance still need to be improved. The dimension of physical evidence shows that there are several deficiencies in the facilities available at the village office. Overall, the quality of service at the Barangmamase Village Office has shown quite good results, although it still needs to be improved in terms of assurance, empathy, and tangible to increase community satisfaction with public services. Based on the results of this study, it is suggested that the Barangmamase Village Office pay more attention to the aspects of empathy and assurance to increase community satisfaction.
Co-Authors Burhanuddin Burhanuddin Darwis Eka Patmasari Lala Tasya Anjalika Syam Putri Handayani