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All Journal Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Eduvest - Journal of Universal Studies
Purnawan Junadi
Fakultas Kesehatan Masyarakat, Universitas Indonesia, Depok, Jawa Barat, Indonesia
Aerospace Engineering Computer Science & IT Health Professions Neuroscience Public Health Social Sciences

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Factors Associated with Outpatient Loyalty in Hospital: Systematic Literature Review Muhammad Tsany Saadi; Purnawan Junadi
Eduvest - Journal of Universal Studies Vol. 4 No. 9 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i9.1347

Abstract

The healthcare industry is undergoing a paradigm shift towards patient-centered care. In this competitive environment, patient satisfaction and loyalty are crucial for hospitals. While patient satisfaction is routinely measured, its precise relationship with loyalty remains unclear, as existing studies have yielded mixed results. Other determinants aside from patient satisfaction may also influence patient loyalty. By identifying these key determinants, hospitals can develop targeted strategies to enhance patient satisfaction and promoting patient loyalty, ultimately securing a competitive advantage. Objective: This systematic literature review aims to explore the current research on factors influencing outpatient loyalty to hospitals. Method: This systematic review uses Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. A search strategy was used to identify relevant studies in PubMed, ProQuest, and ScienceDirect. The search timeframe encompassed publications between January 2019 and April 2024. A set of predefined inclusion and exclusion criteria were applied, resulting in the identification of 17 articles relevant for further analysis. Result: Patient satisfaction emerged as a key driver of loyalty, positively influenced by factors beyond service quality. These factors include trust in the hospital, word of mouth, hospital image, strong patient-physician relationships, patient convenience, patient motives, switching cost, customer relationship management, and staff kindness and consideration. Conclusion: Patient loyalty is influenced by a multitude of factors extending beyond service quality and satisfaction. Building trust, nurturing patient relationships, optimizing the patient experience, and offering value are crucial considerations. Tailoring strategies to specific patient demographics and cultural contexts are essential.
Gambaran Keberhasilan Pengobatan (Treatment Success Rate) Tuberkulosis Paru di Puskesmas Jatisampurna, Bekasi : Description of Treatment Success Rate for Pulmonary Tuberculosis at Jatisampurna Community Health Center, Bekasi Usfahtul Khasanah; Purnawan Junadi; Syaiful Mizan
Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Vol. 7 No. 1 (2024)
Publisher : Fakultas Kesehatan Masyarakat, Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/mppki.v7i1.4379

Abstract

Latar belakang: Tuberkulosis Paru merupakan penyakit radang paru yang diperkirakan menginfeksi sepertiga penduduk di dunia, dengan gejala utama yaitu batuk produktif, demam, keringat malam, penurunan berat badan. Tujuan: Penelitian ini bertujuan untuk menggambarkan capaian keberhasilan pengobatan Tuberkulosis Paru. Metode: Metode analisis menggunakan deskrptif statistic dengan menggunakan data sekunder. sampel data berjumlah 77 pasien TB Paru di Puskesmas Jatisampurna yang dipilih menggunakan teknik consecutive sampling. Analisis menggunakan statistik deskriptif tentang karakteristik jenis kelamin, pekerjaan, usia, status pengobatan, pemeriksaan kontak, status rujukan, tipe diagnosis, riwayat pengobatan, paduan OAT, klasifikasi anatomi, riwayat penyakit, dan pemeriksaan hasil pengobatan. Hasil: Hasil didapatkan bahwa pasien TB Paru yang dinyatakan sembuh hanya sebesar 16.9% dan didominasi dengan status tidak diketahui sebesar 49.4%. Tidak tercapaianya target tersebut dikarenakan adanya faktor tidak dilakukannya pemeriksaan kontak, riwayat pengobatan yang tidak diketahui, dan pasien hanya aktif saat melakukan pemeriksaan pra pengobatan, sedangkan untuk pemeriksaan selanjutnya pasien tidak diketahui statusnya. Kesimpulan: Capaian keberhasilan pengobatan TB Paru di Puskesmas Jatisampurna yang disebabkan oleh faktor pemeriksana kontak, riwayat pengobatan, dan keaktifan pasien melakukan pemeriksaan.
Co-Authors Muhammad Tsany Saadi Syaiful Mizan Usfahtul Khasanah