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All Journal International Journal of Environmental, Sustainability, and Social Science Riset Akuntansi dan Bisnis Indonesia
Chablullah WIBISONO
Batam University, Indonesia
Economics, Econometrics & Finance Environmental Science Social Sciences

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Influence of Work Facilities, Competency, Communication on Business Participants' Satisfaction Through Service Quality as a Variable Intervening at Investment and One Door Opening Service of the Province of the Riau Island Government Lili Hendrayani; Chablullah Wibisono; Bambang Satriawan
Riset Akuntansi dan Bisnis Indonesia Vol 1 No 3 (2025): August
Publisher : LPPM STIE Krakatau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rabi.v1i3.262

Abstract

Purpose: This study analyzes the effects of work facilities, competence, and communication on business satisfaction through service quality at the Riau Islands Investment and One-Stop Integrated Service Office. Research Methodology: This quantitative study involved all 168 employees of the Riau Islands Investment and One-Stop Integrated Service Office, using a saturated (census) sampling technique and Partial Least Squares (PLS) analysis with SmartPLS 4.0. Results: Work facilities and service quality significantly affect satisfaction, while competence and communication show positive but insignificant effects. Service quality also mediates the effects of competence and communication on satisfaction but not work facilities. Conclusions: Work facilities and service quality significantly affect business participants’ satisfaction, while competence and communication have positive but insignificant effects. Service quality mediates the effects of competence and communication on satisfaction but not work facilities. Limitations: This study is limited to one government office with a cross-sectional design and excludes other factors like leadership and motivation. Contribution: This study confirms service quality’s mediating role and provides guidance to enhance satisfaction through improved facilities, competence, and communication.
The Effect of Transactional Leadership, Organizational Commitment and Career Development on Employee Job Satisfaction With Work Motivation as an Intervening Variable in the Agency Regional Finance and Asset Management Karimun Regency Riduan SIHITE; Chablullah WIBISONO; I Wayan CATRAYASA; Bambang SATRIAWAN
International Journal of Environmental, Sustainability, and Social Science Vol. 5 No. 4 (2024): International Journal of Environmental, Sustainability, and Social Science (Jul
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v5i4.1143

Abstract

The Karimun Regional Government issued a policy to extend the contracts of 75 contract workers out of the 80 contract workers in BPKAD Karimun Regency. Contrary to this policy, thousands of ASNs in Karimun Regency have only paid their salaries, which has an impact on decreasing employee satisfaction, which results in increasing employee absences without explanation. This quantitative research analyzes the relationship between transactional leadership, organizational commitment, career development, job satisfaction, and work motivation as intervening variables. It was concluded that transactional leadership and work motivation had a significant effect on job satisfaction, and job satisfaction significantly impacted work motivation. Organizational commitment and career development do not significantly affect job satisfaction. Organizational commitment does not substantially affect work motivation, while career development has a significant effect. Then transactional leadership and career development have a significant effect on job satisfaction when intervened by work motivation, while organizational commitment does not have a significant impact on job satisfaction when intervened by work motivation. It is recommended that leaders at the Karimun Regency BPKAD agency increase employee liking for the work given, support from colleagues in achieving targets, opportunities for promotion and work monitoring systems by employee and work conditions through, among other things, providing rewards for employee performance, creating and ensuring implementing regulations that can control employee safety and comfort, optimizing the provision of employee human standards, fair treatment at work, increasing employee awareness and understanding of career opportunities in the agency.
Determination of Competence, Motivation and Work Environment Towards Performance Achievement in the Intervening of Work Satisfaction of Community Health Center Employees in Kundur Island, Karimun Regency Surawan SURAWAN; Chablullah WIBISONO; Sajiyo SAJIYO
International Journal of Environmental, Sustainability, and Social Science Vol. 5 No. 4 (2024): International Journal of Environmental, Sustainability, and Social Science (Jul
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v5i4.1145

Abstract

The UPT Puskesmas on Kundur Island has performance achievements in the poor category, but data has also been found showing that the performance achievements of existing employees are in the good category. Quantitative research aimed at determining the determination of Competence, Motivation, Work Environment on Performance Achievement in Intervening Employee Job Satisfaction. It was concluded that there was a significant determination of employee competence and job satisfaction on employee performance, there was no significant determination of work motivation and work environment on employee performance achievement, there was no significant determination of work competence and motivation on job satisfaction. Then there is a significant determination of the work environment on job satisfaction. It was also concluded that there was no significant determination of employee competence, work motivation and work environment on improving performance in employee job satisfaction interventions. It is recommended that elements of the UPT Puskesmas leadership on Kundur Island, Karimun Regency, discuss with the Puskesmas performance achievement evaluation team regarding performance achievement benchmarks based on employee competency factors. again regarding the suitability of the work environment in terms of its influence on performance achievement, and as soon as possible take solution action regarding the presence of employees who feel less motivated to improve or maintain their performance achievement.
Co-Authors Bambang SATRIAWAN I Wayan CATRAYASA Lili Hendrayani Riduan SIHITE Sajiyo SAJIYO Surawan SURAWAN