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Harmi Harmi
Fakultas Ekonomi Dan Bisnis Universitas Muhammadiyah Palopo
Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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pengaruh kualitas pelayanan dan kepuasan pelanggan pada jasa kirim j&t expres: pengaruh kualitas pelayanan dan kepuasan pelanggan pada jasa kirim j&t expres Haedar Haedar; Tia Juliawati; Harmi Harmi
RESEARCH FAIR UNISRI Vol 8 No 1 (2024): Research Fair UNISRI
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/rsfu.v8i1.10822

Abstract

J&T Express is a company operating in the field of goods delivery services operating in Indonesia, which was founded on August 20 2015. This research aims to determine the effect of service quality and customer satisfaction on J&T Express delivery services. The quality of delivery services has an important position in creating customer satisfaction. Providing satisfaction to customers is one of the factors of service quality, this is defined as a negative influence when service quality is below standard, because it can cause minimal customer satisfaction with the service they receive. This research method uses quantitative methods. The population in this research are users of J&T Express expedition services. A sample of 33 respondents was taken using saturated sampling technique. The data used in this research is primary data in the form of a questionnaire. The focus of this research is the Influence of Service Quality and Customer Satisfaction on J&T Express Delivery Services. Determining the influence of J&T Express service quality on customer satisfaction is the aim of this research.
pengertian perubahan pengertian perubahan sumber daya manusia menurut 7 orang pakar: pengertian perubahan sumber daya manusia menurut 7 orang pakar A.putri Andini; Ilham tahier; Nurlela Nurlela; Natasyah Natasyah; Mutai nurfadilah aris; Tia juliawati; Ririn anita; Harmi Harmi
RESEARCH FAIR UNISRI Vol 8 No 1 (2024): Research Fair UNISRI
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/rsfu.v8i1.10825

Abstract

The aim of this research is to determine changes in human resources. The method used in this research is qualitative methods and literature review), desk study by collecting and analyzing secondary data from various sources. The research results show that technology has a positive impact on human resource development, such as increasing efficiency, effectiveness, productivity, efficiency, motivation, satisfaction, loyalty and commitment of human resources. In an effort to support better and better quality human resources, a company or organization needs to make changes to obtain quality human resources and be able to "compete in the era of globalization". Human resources are very important, with good human resources the company can develop better. Without human resources, things cannot run as expected, so it is necessary to hold good training to obtain good human resources and provide or facilitate training so that these human resources are trained. The use of technology in human resources (HR) is a strategy to improve the quality, skills and ability of HR to adapt to environmental changes and future challenges. Technology can be used to support human resource management processes such as recruitment, selection, training, evaluation and career development. Technology also helps create value for businesses through innovation, creativity and collaboration.
Co-Authors A.putri Andini Haedar Haedar Ilham tahier Mutai nurfadilah aris Natasyah Natasyah Nurlela Nurlela Ririn anita Tia Juliawati