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All Journal KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Tetti Nur Intan Rifia
Sekolah Tinggi Ilmu Ekonomi Ganesha
Social Sciences

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Sosialisasi Peningkatan Kinerja Kasir Pada PT Kitita Alami Propertindo Adinda Putri Aulia; Aep Saefullah; Tetti Nur Intan Rifia; Joned Ceilandra Saksana; Rahman Upe; Moh Tahang; Haria Saputri; Ibah Misbah; M Khairul Umam; Sartika Aini; Adam Samsudin Noor
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 1 No. 4 (2021): Desember : Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v1i4.3922

Abstract

PT Kitita Alami Propertindo, Bekasi, faces challenges in managing efficient and accurate cashier transactions, which have an impact on customer satisfaction and daily operations. This activity aims to improve cashier performance through structured training and the use of appropriate technology. The program will be implemented during December 2021. The methods used include theoretical and practical training regarding the use of POS (Point of Sale) systems, time management and customer service. In addition, cashiers are given direct guidance in the field to apply the knowledge gained. Results show significant improvements in transaction efficiency and accuracy, with average transaction times reduced by 20% and error rates reduced by 15%. Customer satisfaction has also increased, as can be seen from surveys showing an increase in satisfaction scores from 75% to 85%. Activity Implications: Improving cashier performance not only improves daily operations but also increases customer trust and satisfaction. Implementation of more efficient POS technology and ongoing training are recommended to ensure continued performance improvements.
Co-Authors Adam Samsudin Noor Adinda Putri Aulia Aep Saefullah Haria Saputri Ibah Misbah Joned C. Saksana M Khairul Umam Moh. Tahang Rahman Upe Sartika Aini