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All Journal NATUJA: Jurnal Ekonomi Syariah Natuja: Jurnal Ekonomi Syariah
Wahyu Hidayat
Universitas Islam Negeri (UIN) Sultan Maulana Hasanuddin Banten
Religion Economics, Econometrics & Finance

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THE EFFECT OF SERVICE QUALITY ON CUSTOMERS' INTEREST IN SAVING AT BANK BSI (BANK SYARIAH INDONESIA) Nur Falih Anwar; Indah Cahyani Kartika; Della Wati; Wahyu Hidayat; Henny Saraswati
NATUJA : Jurnal Ekonomi Syariah Vol 3 No 1 (2023): (November 2023)
Publisher : Program Studi Ekonomi Syariah, Institut Agama Islam (IAI) Ibrahimy Genteng Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69552/natuja.v3i1.1913

Abstract

This research was conducted to evaluate the level of customer satisfaction and intention to save at Bank Syariah Indonesia (BSI). This study uses a quantitative survey method as its methodology. Up to 30 students from the Faculty of Islamic Economics and Business at UIN SMH BANTEN have responded to the survey. Statistical techniques for descriptive and inferential analysis were used to examine the data obtained. The purpose of this research is to understand how customers' interest in saving at Bank Syariah Indonesia (BSI) is influenced by service quality. The research findings show that customers' interest in saving at Bank Syariah Indonesia (BSI) is positively and significantly influenced by service quality. The relationship between customer interest in saving and the quality of services provided is moderate, which implies that the relationship is neither too strong nor too weak but nonetheless substantial. Customer interest in saving at Bank Syariah Indonesia (BSI) is influenced by other variables of 71.5% of these variables, while the remaining 28.5% comes from service quality variables.
THE EFFECT OF SERVICE QUALITY ON CUSTOMERS' INTEREST IN SAVING AT BANK BSI (BANK SYARIAH INDONESIA) Nur Falih Anwar; Indah Cahyani Kartika; Della Wati; Wahyu Hidayat; Henny Saraswati
NATUJA: Jurnal Ekonomi Syariah Vol. 3 No. 1 (2023): (November 2023)
Publisher : Department of Sharia Economics, Faculty of Islamic Economics and Business, Universitas Islam Ibrahimy Banyuwangi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69552/natuja.v3i1.1913

Abstract

This research was conducted to evaluate the level of customer satisfaction and intention to save at Bank Syariah Indonesia (BSI). This study uses a quantitative survey method as its methodology. Up to 30 students from the Faculty of Islamic Economics and Business at UIN SMH BANTEN have responded to the survey. Statistical techniques for descriptive and inferential analysis were used to examine the data obtained. The purpose of this research is to understand how customers' interest in saving at Bank Syariah Indonesia (BSI) is influenced by service quality. The research findings show that customers' interest in saving at Bank Syariah Indonesia (BSI) is positively and significantly influenced by service quality. The relationship between customer interest in saving and the quality of services provided is moderate, which implies that the relationship is neither too strong nor too weak but nonetheless substantial. Customer interest in saving at Bank Syariah Indonesia (BSI) is influenced by other variables of 71.5% of these variables, while the remaining 28.5% comes from service quality variables.
Co-Authors Abda Abda Della Wati Indah Cahyani Kartika Nur Falih Anwar