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All Journal Societas : Jurnal Ilmu Administrasi dan Sosial
Nurkholis Syukron
Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Universitas Musamus
Humanities Environmental Science Social Sciences

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Kualitas Pelayanan Akademik Terhadap Kepuasan Mahasiswa Program Studi Ilmu Administrasi Negara Umiyati Haris; Syahruddin Syahruddin; Nurkholis Syukron
SOCIETAS Vol 12 No 2 (2023): Societas: Jurnal Ilmu Administrasi dan Sosial
Publisher : Universitas Musamus, Merauke, Papua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35724/sjias.v12i2.5121

Abstract

This study aims to find out about the influence of academic service quality on student satisfaction in the State Administration Study Program, Faculty of Social and Political Sciences, Musamus University. This study uses a quantitative approach with a causal associative method. The results of this study indicate that quality service from educational staff is able to have a significant influence on student satisfaction in the State Administration Study Program, Faculty of Social and Political Sciences, Musamus University. The results of this research prove that quality service will have a positive impact on student satisfaction. This, if a tertiary institution wishes to provide satisfaction to the recipients of its academic services, the services provided must be of good quality. Keywords : Service Quality; Satisfaction
Co-Authors Syahruddin Syahruddin Umiyati Haris