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All Journal Jurnal Indonesia Sosial Teknologi Eduvest - Journal of Universal Studies
Muhammad Hatta
Universitas Catur Insan Cendekia, Indonesia
Aerospace Engineering Computer Science & IT Economics, Econometrics & Finance Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences

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Evaluation of Enterprise Resource Planning System Maturity with IT-IL V3 Framework at CV. Syntax Corporation Indonesia Rio Rinaldy; Lena Magdalena; Muhammad Hatta
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 9 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i9.1372

Abstract

This research aims to evaluate the development of the Enterprise Resource Planning (ERP) service system at CV. Syntax Corporation Indonesia uses the IT-IL V3 framework, especially in the Service Operations domain. This research is conducted by analyzing the performance and effectiveness of the ERP system that has been implemented, as well as how the system supports the company's daily business operations. Through an IT-IL V3-based evaluation approach, the study assessed critical aspects of ERP service operations such as incident management, problem management, and request management. The findings of this study provide insights into the strengths and weaknesses in the ERP system implementation at the company, as well as recommendations for improvements that can increase efficiency and user satisfaction. Using the IT-IL V3 framework, this study provides practical guidance for better management and development of ERP systems in the future.
Implementation of the COBIT 2019 Framework on Information Technology Governance and Risk Management (Study Case: CV. Syntax Corporation Indonesia) Mar'atus Solikhah; Lena Magdalena; Muhammad Hatta
Eduvest - Journal of Universal Studies Vol. 4 No. 6 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i6.1504

Abstract

CV. Syntax Corporation Indonesia is one of the companies that has adopted the application of information technology. In the process of its implementation, CV. Syntax Corporation Indonesia has not yet had an assessment that became an evaluation process of the management or application of information technology in it. Therefore, an assessment process is needed on the governance and management of the information technology it adopts. To support the assessment process, it is assisted by a framework that can be used as a tool during the assessment process, namely using COBIT 2019. The research method used is a qualitative-descriptive method that can describe an event that is happening now through measurement. APO12 and BAI09 sub-domains were obtained based on the mapping results. From the mapping results on the RACI chart and capability level, APO12 is at level 3. As for BAI09, it is at level 2. From the mapping process to the strategic objectives of CV. Syntax Corporation Indonesia has a main focus, namely governance on services and a focus on risk management. This result will form a Critical Success Factor (CSF) which will be a direction in providing recommendations as advice given. On the other hand, there is also a website in the form of a dashboard which is a tool to visualize the results of this assessment process.
Co-Authors Lena Magdalena Mar'atus Solikhah Rio Rinaldy