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All Journal MANAJEMEN Flight Attendant Kedirgantaraan: Jurnal Public Relation, Pelayanan, Pariwisata Jurnal Kajian dan Penelitian Umum Jurnal Bisnis Kreatif dan Inovatif Jurnal Transformasi Bisnis Digital
Yulia Aji Puspitasari
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Aerospace Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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Peran Unit Aviation Security Untuk Menunjang Keamanan Dan Keselamatan Penerbangan Jamaah Haji Di Bandar Udara Internasional Adi Soemarmo Boyolali Riko Hanggara; Yulia Aji Puspitasari
Jurnal Kajian dan Penelitian Umum Vol. 1 No. 4 (2023): Agustus : Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jkpu-nalanda.v1i4.388

Abstract

Air transportation plays an important role in the flight of pilgrims. One of the providers of operational places for the transportation of pilgrims is Adi Soemarmo Boyolali International Airport which serves Central Java and DIY. In the flight process of pilgrims, one of the units that plays an important role is the Aviation Security unit. The purpose of this research is to analyze the role and work system of the Aviation Security Unit during the Hajj pilgrimage at Adi Soemarmo Boyolali International Airport. This research is a qualitative research using primary and secondary data types. Data collection techniques in this study used the interview method, the observation method and the documentation method at the Aviation Security unit at Adi Soemarmo Boyolali International Airport during the 2022 hajj pilgrimage. The results of this study indicate that the Aviation Security unit plays an important role in supporting the security and safety of pilgrims' flights at Adi Soemarmo Boyolali International Airport. The work system at the Aviation Security unit at Adi Soemarmo Boyolali International Airport has been organized in such a way that it uses a shift work system. AVSEC officers will be on standby 24 hours to serve both inspections and other matters in accordance with regulations and Standard Operating Procedures to support the security and safety of prospective pilgrims.
PENGARUH BEBAN KERJA TERHADAP KINERJA KARYAWAN PT. GAPURA ANGKASA DI BANDAR UDARA RADEN INTEN II TANJUNG KARANG LAMPUPNG M. Ferry Septian; Yulia Aji Puspitasari
Jurnal Flight Attendant Vol 5 No 1 (2023): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v5i01.904

Abstract

Beban kerja adalah salah satu aspek yang harus diperhatikan oleh setiap perusahaan, Koesomowidjojo (2017). Menurut Moeheriono (2012) Kinerja atau performance merupakan sebuah penggambaran mengenai tingkat pencapaian yang telah diraih karyawan atas pelaksanaan tugas yang telah dikerjakan. kinerja karyawan dan beban kerja yang saling berkaitan satu sama lain, dikarena dalam sebuah organisasi untuk melakukan pemberian posisi yang tepat pada karyawan bisa melihat beban kerja terlebih dahulu hal tersebut. Penelitian ini bertujuan untuk mengetahui seberapa besar Pengaruh Beban Kerja Terhadap Kinerja Karyawan PT. Gapura Angkasa Di Bandar Udara Raden Inten II Tanjung Karang Lampung. Metode peneitian yang digunakan berupa metode metode kuantitatif. Responden yang digunakan pada penelitian ini sejumlah 28. Populasi yang ada akan digunakan semua sebagai sampel. Uji Validitas menggunakan teknik kolerasi product moment pada level of significant 5% (0,05) dengan derajat r tabel = 0,388. Sedangkan uji reliabilitasnya menggunakan Cronbach Alpha. Sedangkan teknik analisis yang digunakan adalah regresi linear sederhana.Hasil penelitian menunjukan terdapat pengaruh dari variabel fasilitas beban kerja terhadap kinerja karyawan dengan nilali sebesar 67,9%.
PENGARUH KEMAMPUAN KERJA KARYAWAN TERHADAP KUALITAS PELAYANAN PT GAPURA ANGKASA DI BANDAR UDARA RADIN INTEN II LAMPUNG Dimas Bayu Badra; Yulia Aji Puspitasari
Jurnal Flight Attendant Vol 5 No 1 (2023): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v5i01.908

Abstract

Menurut Robbins and Judge (2011) kemampuan (ability) berarti kapasitas seorang individu untuk melakukan beragam tugas dalam suatu pekerjaan. Khasanah (2013) mendefinisikan kualitas pelayanan sebagai penilaian pelanggan atas keunggulan atau keistimewaan suatu jasa atau layanan secara menyeluruh. Penelitian ini bertujuan (1) Untuk mengetahui pengaruh kemampuan kerja karyawan terhadap kualitas pelayanan di PT Gapura Angkasa di Bandar Udara Radin Inten II Lampung. (2) Untuk mengetahui seberapa besar pengaruh kemampuan kerja karyawan terhadap kualitas pelayanan PT Gapura Angkasa di Bandar Udara Radin Inten II Lampung. Penelitian ini menggunakan jenis penelitian kuantitatif. Data yang dipakai dalam penelitian ini adalah data primer dan data skunder. populasi dalam penelitian ini adalah 1.015 konsumen/penumpang dan sampel dari penelitian ini adalah 100 orang dari konsumen/penumpang. Untuk uji validitas menggunakan teknik kolerasi produk moment pada level of signifikan 5% (0,05) dengan derajat r tabel =0,196, analisis regresi linier sederhana dan koefisien determinasi. Hasil dalam penelitian ini menunjukan bahwa dengan 20 pertanyaan yang tercantum pada kuisoner telah valid dan reiliabel. Hasil dari analisis regresi linier sederhana Kemampuan Kerja berpengaruh secara parsial terhadap Kualitas Pelayanan dengan nilai t hitung 10,437 > t tabel 1,984 dan nilai sig sebesar 0,000 < 0,05. Kemudian dari hasil uji koefisiensi determinasi diperoleh nilai sebesar 0,526 atau 52,6% sedangkan sisanya 47,4% dipengaruhi oleh variabel lain.
PENGARUH FASILITAS RUANG TUNGGU TERHADAP KEPUASAN PENUMPANG DI BANDAR UDARA DEPATI AMIR PANGKALPINANG Elta Afitasari; Yulia Aji Puspitasari
MANAJEMEN Vol 3 No 1 (2023): MEI : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)
Publisher : LPPM Politeknik Pratama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/manajemen.v3i1.211

Abstract

Facilities are important in the service business, where good enough facilities can make passengers feel satisfied and comfortable while in that place. Similarly, the waiting room facilities at the airport are used by passengers to wait before entering the plane. The waiting room provided must feel comfortable and safe, to provide the best performance to airport service users. This study aims to determine the effect of waiting room facilities on passenger satisfaction and to find out how much influence waiting room facilities have on passenger satisfaction at Depati Amir Pangkal Pinang Airport. This research was conducted at Depati Amir Airport Pangkal Pinang, this type of research used quantitative methods. Data sources in this study used primary and secondary data. While the data collection technique in this study used questionnaires distributed to passengers using Likert scale. The sample used in this study used 100 respondents. The data were tested using instrument tests, simple linear regression and hypothesis tests in the form of T tests and determination coefficient tests.
PENGARUH FASILITAS RUANG TUNGGU TERHADAP KEPUASAN PENUMPANG DI BANDAR UDARA DEPATI AMIR PANGKALPINANG Elta Afitasari; Yulia Aji Puspitasari
MANAJEMEN Vol. 3 No. 1 (2023): MEI : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)
Publisher : LPPM Politeknik Pratama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/manajemen.v3i1.211

Abstract

Facilities are important in the service business, where good enough facilities can make passengers feel satisfied and comfortable while in that place. Similarly, the waiting room facilities at the airport are used by passengers to wait before entering the plane. The waiting room provided must feel comfortable and safe, to provide the best performance to airport service users. This study aims to determine the effect of waiting room facilities on passenger satisfaction and to find out how much influence waiting room facilities have on passenger satisfaction at Depati Amir Pangkal Pinang Airport. This research was conducted at Depati Amir Airport Pangkal Pinang, this type of research used quantitative methods. Data sources in this study used primary and secondary data. While the data collection technique in this study used questionnaires distributed to passengers using Likert scale. The sample used in this study used 100 respondents. The data were tested using instrument tests, simple linear regression and hypothesis tests in the form of T tests and determination coefficient tests.
Pengaruh Penerapan Metode Pelayanan Prima terhadap Kepuasan Penumpang Citilink di Bandar Udara International Juanda Muh. Faliq Marselindo; Yulia Aji Puspitasari
Jurnal Transformasi Bisnis Digital Vol. 2 No. 1 (2025): Jurnal Transformasi Bisnis Digital (JUTRABIDI)
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i1.456

Abstract

Excellent service is the best service provided by the company in fulfilling consumer desires and expectations so that consumers feel satisfied. The consumers referred to here are passengers. Passenger satisfaction is a feeling where passengers' desires and hopes are achieved and even exceed their expectations. This research already implemented to determine the effect of implementing excellent service methods on Citilink passenger satisfaction at Juanda International Airport. Apart from that, this research also aims to find out how much influence the application of excellent service methods has on Citilink passenger satisfaction at Juanda International Airport. In this research, researchers used quantitative methods with the population of all Citilink airline passengers per month. In the sampling process the researcher used a purposive sampling method where the researcher took samples by determining certain qualifications, the number of samples was calculated using the Slovin formula and obtained results of 100 respondents, after the researcher collected the following data it would be analyzed using several analytical techniques such as instrument testing, hypothesis testing and testing coefficient of determination. The results of this research are that there is a positive influence between the application of excellent service methods on Citilink passenger satisfaction. This is known based on the conclusion of the T test, namely T count (5.328) is greater (>) than T table (1.984) with a significant value of 0.000 smaller (<) than 0.05, so it is assumed that the hypothesis is (H0) the null hypothesis is rejected and ( Ha) the alternative hypothesis is accepted, which means there is an influence of implementing excellent service on passenger satisfaction. To test the magnitude of the influence, it can be seen from the test results of the coefficient of determination R2, which is 87.9%.
Pengaruh Kualitas Pelayanan Petugas Pasasi Terhadap Kepuasan Penumpang PT Gapura Angkasa di Bandar Udara I Gusti Ngurah Rai Bali Poltak P.Y.M.B Nababan; Yulia Aji Puspitasari
Jurnal Bisnis Kreatif dan Inovatif Vol. 2 No. 1 (2025): Maret : Jurnal Bisnis Kreatif dan Inovatif
Publisher : Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jubikin.v2i1.479

Abstract

This study aims to analyze the effect of service quality on passenger satisfaction levels at PT Gapura Angkasa at I Gusti Ngurah Rai Airport, Bali. Service quality reflects the standard of excellence provided by the company to passengers, both through planned service standards and their implementation. This research uses a quantitative method with the population consisting of all Citilink airline passengers served by PT Gapura Angkasa traffic officers each month. The sampling technique used is non-probability sampling, where participants are selected based on certain criteria. The sample size was determined using the Slovin formula, resulting in a total of 100 respondents. After the data was collected, it was processed using various analytical methods, including instrument validation, hypothesis testing, and determination coefficient assessment.The findings of this study indicate a significant positive relationship between service quality and passenger satisfaction. This is supported by the T-test results, where the calculated T-value (11.070) is greater than the critical T-value (1.984), with a significance level of 0.000, which is below 0.05. Therefore, the null hypothesis (H0) is rejected, and the alternative hypothesis (Ha) is accepted, confirming that service quality has an impact on passenger satisfaction. Furthermore, the coefficient of determination (R²) test results reveal that service quality accounts for 83.2% of the variation in passenger satisfaction, demonstrating a substantial effect.
Co-Authors Dimas Bayu Badra Elta Afitasari I Gusti Ngurah Rai Bali Poltak P.Y.M.B Nababan M. Ferry Septian Muh. Faliq Marselindo Riko Hanggara