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All Journal Jurnal Kajian dan Penelitian Umum Riset Ilmu Manajemen Bisnis dan Akuntansi Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara Bridge: Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Yuniar Istiyani
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Analisis Kepuasan Penumpang Terhadap Pelayanan Petugas Check-In Maskapai Lion Air Di Bandar Udara Yogyakarta Internasional Airport Muhammad Arjuna Cipta Utama; Yuniar Istiyani
Jurnal Kajian dan Penelitian Umum Vol. 1 No. 5 (2023): Oktober : Jurnal Kajian dan Penelitian Umum
Publisher : Sekolah Tinggi Agama Buddha Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jkpu-nalanda.v1i5.484

Abstract

Petugas check-in juga merupakan elemen penting dalam menentukan pemenuhan kepuasan penumpang. Karena pencapaian organisasi sebagian besar ditentukan oleh sifat pelayanan yang diberikan oleh petugas check-in, Seperti yang di ketahui bahwa di Indonesia masih banyak kendala yang dialami oleh penumpang pada saat melakukan proses check-in, salah satu contohnya yaitu kurangnya pelayanan yang diberikan oleh petugas check-in counter seperti lambatnya petugas dalam menanggapi penumpang sehingga terjadi, Seperti yang di ketahui bahwa maskapai Lion Air merupakan maskapai yang cukup banyak diminati dan jumlah penumpangnya cukup tinggi, sehingga dengan begitu diharapkan pelayanan yang diberikan dapat lebih maksimal. peneliti tertarik untuk meneliti tentang bagaimana kepuasan penumpang terhadap pelayanan petugas check-in maskapai Lion Penelitian ini menggunakan metode kuantitatif dengan menggunakan teknik purposive sampling. Sampel yang digunakan sebanyak 100 responden, hasil penyebaran kuesioner kepada 100 responden yang menggunakan maskapai lion air di Bandar Udara Internasional Yogyakarta dan diukur dengan menggunakan rumus slovin. Pengambilan data jumlah sampel menggunakan survey dengan instrumen berupa kuesioner. Data dianalisis menggunakan regresi linier sederhana, Uji T dan koefisien determinasi dengan tingkat harapan sebagai variabel bebas dan kinerja petugas check-in sebagai variabel terikat yang diolah menggunakan aplikasi SPSS.Hasil penelitian menunjukkan bahwa nilai t hitung > t tabel dengan nilai 5,803 > 1,661 dengan taraf signifikan 0.01< 0,05, sehingga dapat disimpulkan bahwa Ho ditolak dan Ha diterima yang berarti adanya pengaruh tingkat harapan penumpang di Bandar Udara Internasional Yogyakarta secara parsial diterima. Persentase berdasarkan uji koefisien determinasi diketahui R square sebesar 25,6 hal ini mengandung arti bahwa pengaruh kinerja petugas check-in terhadap tingkat harapan penumpang di Bandar Udara Internasional Yogyakarta adalah sebesar 25,6%.dan untuk 74,4 % di pengaruhi oleh variable di luar kajian ini
Analisis Kualitas Pelayanan Paspor Di Kantor Imigrasi Kelas 1 Non TPI Pemalang, Jawa Tengah Moh. Elang Virgiawan; Yuniar Istiyani
Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara Vol. 1 No. 3 (2024): September : Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/jembatan.v1i3.560

Abstract

Passport services at the Class 1 Non TPI Immigration Office in Pemalang, Central Java are oriented towards public satisfaction by not abandoning the principles of excellent service, which include: simplicity, clarity, certainty of time, accuracy, security, responsibility, completeness of facilities and infrastructure, convenience access, discipline, politeness and friendliness, as well as comfort. As well as having standards, namely: legal basis, requirements, systems, mechanisms, procedures, settlement period, costs/tariffs, service products, facilities and infrastructure, implementing competence, internal supervision, complaint handling , suggestions, input, number of implementers, service guarantees that provide certainty of time, security and safety guarantees, as well as evaluation of implementer performance.The purpose of this research is to evaluate the level of service provided by the Class 1 Non TPI Immigration Office, Pemalang, Central Java in making passports. This research uses observation, documentation and interviews as data collection methods, with a qualitative descriptive approach.The results show that the Central Java Non-TPI Class 1 Immigration Office in Pemalang usually offers competent passport issuance services. This conclusion is based on an assessment of service quality elements such as dependability, responsiveness, assurance, empathy, and concrete evidence. However, the report also identified a number of challenges, such as staff shortages and a lack of facilities and equipment.The Class 1 Non TPI Immigration Office in Pemalang, Central Java must take a number of steps to improve the quality of its services. These include increasing the number of employees, training to improve human resource capabilities, improving and completing facilities and infrastructure, as well as increasing community collaboration and communication. The office's goal in implementing these changes is to provide services that are faster, easier, and more acceptable to the community.
Analisis Kinerja Ramp Handling Untuk Mencapai On Time Performance Maskapai Wings Air Pada PT. Merpati Angkasa Abadi Di Bandar Udara Sultan Muhammad Kaharuddin Sumbawa Arif Rahman; Yuniar Istiyani
Jurnal Rimba : Riset Ilmu manajemen Bisnis dan Akuntansi Vol. 1 No. 3 (2023): Agustus : Jurnal Rimba : Riset Ilmu manajemen Bisnis dan Akuntansi
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/rimba.v1i3.97

Abstract

Airlines must always improve passenger services on the ground. One of its services is the determination of time or On Time Performance which is a benchmark for the trust of service users who are the choice to travel. There are obstacles that become obstacles in achieving On Time Performance, namely worsening uaca, inadequate airport facilities, traffic and others. This study aims to determine the performance of Ramp Handling in handling aircraft at Wings Air at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa and for 2.knowing the stipulation of aircraft departure time on Wings Air airline At PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa. This research is qualitative with data obtained from observation, interviews, and documentation. The data analysis techniques used are data reduction, data presentation, and conclusions. This research will be conducted in July 2023 at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa. The result of this study is the performance of Ramp Handling in handling aircraft is to ensure all tools, needs and employees are ready to be positioned with their respective duties, and monitor the weather for the aircraft in order to land. In addition, the Ramp Handling Unit serves as a liaison between operational activities at the facility and operational activities at the terminal. To provide or ensure all activities on the aircraft and in the terminal run properly. The achievement of On Time Performance has been maximally optimized according to the time given by the company for 20 minutes the aircraft while on the ground, the Ramp unit makes excellent use of this time. The achievement of punctuality has been carried out optimally starting from before the plane landed. All jobs such as, helping cabin crew pick up garbage from the plane, communicating with pilots, and communicating with engineers to ensure the condition of the engine to raise passengers into the plane.
Analisis Implementasi Sistem Informasi Pengajuan Pas Bandara Sultan Thaha Jambi dengan Blackbox Testing Randi Artino; Yuniar Istiyani
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi Vol. 3 No. 3 (2025): Bridge: Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/bridge.v3i3.598

Abstract

Sultan Thaha Airport, Jambi, is one of the airports that has implemented a digital Airport PAS application process through a website-based system. This application information system is designed to improve efficiency and effectiveness in the PAS (Personal Airport Security) application process, which was previously done manually. With this system, it is expected that the entire administrative process can run faster, more transparently, and minimize errors. The purpose of this study is to analyze the implementation of the e-PAS information system, and to identify obstacles that arise in its implementation in the work environment of Sultan Thaha Airport, Jambi. The research method used is descriptive qualitative, with a blackbox testing approach to test the system's functionality. Data collection techniques were carried out through direct observation, interviews with 3 PAS applicants and 6 operational officers, and documentation related to system use. The data obtained were analyzed through the process of data reduction, data presentation, as well as drawing conclusions and verification. Data validity testing was carried out using the source and technique triangulation method. The results of the study indicate that the implementation of the e-PAS system has run quite well. However, several technical challenges remain, hindering the smooth running of the process, such as disruptions to the data input system, challenges with information validation, and suboptimal or incomplete system features. These findings provide important input for system developers to make continuous improvements to ensure more effective and efficient services in the future. Improved training for staff is also necessary to ensure optimal system utilization. Furthermore, regular evaluations of system performance are mandatory to maintain consistent service quality.
Co-Authors ARIF RAHMAN Moh. Elang Virgiawan Muhammad Arjuna Cipta Utama Randi Artino