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All Journal International Journal of Multidisciplinary: Applied Business and Education Research
Niere, Marvin Ian E.
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Environmental Science Medicine & Pharmacology

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Workplace Stressors, Employee Welfare, and Productivity Niere, Marvin Ian E.; Mecon; Narsico, Lalaine O.; Narsico, Peter G.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 4 No. 12 (2023): International Journal of Multidisciplinary: Applied Business and Education Res
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.04.12.18

Abstract

This study was about the delicate balance between employee well-being and organizational productivity. On the one hand, if work demand was too high, employees would be too stressed, and organizational productivity would be affected. On the other hand, if a workplace is too relaxed, the business may not survive. An optimal combination of employee well-being and organizational productivity had to be addressed in equal terms. The method used to identify potential workplace stressors was qualitative in as much as it made use of observations and interviews with informants. The method used to determine levels of workplace stressor experience of employees was descriptive-quantitative. This study made use of employee work stressor experience as leverage to highlight its dynamics with employee welfare and organizational productivity. Work stressors in the context of a fast-food establishment were identified. Employees were given survey questionnaires to determine the levels of workplace stressor experience. One-way ANOVA was used to determine the significance of the difference between workplace stressors, and subsequently, areas of intervention were identified. The conclusions were the following. Role conflict, role ambiguity, work overload, working conditions, and workplace relationships were identified as potential workplace stressors based on fast-food operations and settings. Identified workplace stressors were experienced by employees at varying levels. There was a significant difference between workplace stressors. Interventions were to include all identified stressors beginning with the most prevalent, work overload. Areas of intervention included social and organizational support, employee stress-coping attitudes and skills, work performance abilities, and work-life balance.
Optimizing Call Center Productivity through Key Work Environment Factors Soyangco, Philippe R.; Riva, Ma. Reinadel D.; Narsico, Peter G.; Niere, Marvin Ian E.; Narsico, Lalaine O.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 5 No. 11 (2024): International Journal of Multidisciplinary: Applied Business and Education Res
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.05.11.36

Abstract

This study aims to enhance productivity by fostering a business environment where workers can thrive, similar to a well-functioning ecosystem. It investigates whether factors such as workers' aptitude, training, tools and technology, workload, workplace relationships, working conditions, employee well-being, and satisfaction with compensation positively impact productivity. The study focused on call center agents in Cebu Province, Philippines, with an estimated population of 200,000. Using a Cochran calculation, a sample size of 384 respondents was determined, accounting for a 5% margin of error and a 95% confidence level. Due to challenges in reaching participants, convenience sampling was employed, yielding 385 completed surveys, exceeding the minimum required. Data was collected through a descriptive survey with simple, close-ended questions, validated by call center agents and demonstrating high reliability (Cronbach’s alpha of 0.967). The weighted mean for each predictor and the dependent variable was calculated, and linear regression analyses examined the relationships between predictors and productivity. Additionally, ANOVA within the context of linear regression assessed the significance of these relationships. The findings revealed that the eight identified predictor variables collectively received an average score of 3.277 out of 4.0 from call center agents. All eight predictors—employee aptitude, work training, tools and technology, workload, satisfaction with compensation, employee well-being, working conditions, and workplace relationships—were significant indicators of productivity and explained a portion of the variance in the dependent variable. These results emphasize the need to enhance activities and policies related to all predictor variables, as each significantly impacts productivity. Notably, working conditions and job training received the highest ratings, indicating strong employee satisfaction in these areas. However, urgent attention is needed in addressing employee well-being and satisfaction with compensation, which received the lowest ratings.
Effectiveness of SK Mandatory Training Conducted in Selected Barangays of Cebu City Cal, Ma. Sonia Fate C.; Abellanosa, Melissa C.; Payao, Ronald B.; Niere, Marvin Ian E.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 4 No. 2 (2023): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.04.02.23

Abstract

All SK Officials are mandated by the SK Reform Act and ordered by the Department of Interior and Local Government to undergo the SK Mandatory Training. This study is intended to assess the effectiveness of the SK Mandatory Training as conducted in selected barangays of Cebu City. It aims to check the extent of the variables. The method utilized in this study was the descriptive correlational design. Survey Questions were drawn from the five training modules, viz.: Decentralization and Local Governance, SK History, Meetings and Resolutions, Planning and Budgeting, Code of Conduct, and Ethical Standards. There were 160 respondents; 124 SK Councilors and 36 SK Chairpersons from different barangays of Cebu City. Based on Pearson product-moment correlation, it was revealed that there is a strong, positive correlation between knowledge and demonstration. It was also shown by the results that; SK Officials were very knowledgeable with a grand mean of 3.58 and have highly demonstrated a grand mean of 3.57. Therefore, the researchers concluded that the SK Mandatory Training conducted for the SK Officials of Cebu City was effective.
Co-Authors Abellanosa, Melissa C. Cal, Ma. Sonia Fate C. Mecon Narsico, Lalaine O. Narsico, Peter G. Payao, Ronald B. Riva, Ma. Reinadel D. Soyangco, Philippe R.