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All Journal International Journal of Multidisciplinary: Applied Business and Education Research
Cabanlit, Cheradee Ann M.
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Environmental Science Medicine & Pharmacology

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Strengthening TINA: Using Pugh Matrix and Kano Analysis to Improve Its Design Threshold and Performance Criteria Almaden, Antoniette M.; Pantinople, James D.; Ferrer, Lovenia M.; Forrosuelo, Laizame L.; Bongcales, Anthony Dave C.; Bastida, Ralph Warren P.; Cabanlit, Cheradee Ann M.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 5 No. 9 (2024): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.05.09.30

Abstract

Amidst the pandemic, the Teknoy-Inquiry Assistant (TINA) system was created to accommodate student institution–related questions while following the restrictions implemented by the government. Due to the rushed design, users experience untimely response problems when using the service. The research aims to investigate and propose improvements to the TINA system for the sustainability of the service. The researchers focused on the turn-around time for the replies to the questions in the TINA system. To further justify the importance of addressing the turn-around time of replies, the researchers also investigated the meaningful relationship between student satisfaction and response time. The researchers addressed and resolved the reply time using Kano Analysis. The research also used purposive sampling, using researcher-made survey questionnaires to find the relationship between student satisfaction and the timeliness of replies. With the help of the Pearson correlation coefficient, the researcher found a positive correlation between student satisfaction and reply time, with a positive correlation value of 0.4090. Since a positive correlation is found between student satisfaction and reply time, improving the turn-around time of reply certainly increases student satisfaction. Therefore, to improve TINA, the researchers advocate implementing its Artificial Intelligence Chatbot version to improve reply time. The research is the first to contribute to the Field of Technology and University Services within the local context since it may give practical suggestions on properly creating an Inquiry Assistant System among regional universities.
Unlocking Creativity: Utilizing The 5 Whys Methodology to Illuminate Core Issues in Student Supreme Government Almaden, Antoniette M.; Valle, Paula Trisha E.; Ursal, Din Emman S.; Cabanlit, Cheradee Ann M.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 5 No. 9 (2024): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.05.09.15

Abstract

Student engagement programs served as catalysts for student development, community building, and active participation in campus life. This research explored the state of student engagement programs within the Supreme Student Government (SSG), focusing on their effectiveness and levels of student participation. Utilizing the 5 Whys methodology, the study identified and analyzed critical challenges and opportunities related to student motivation, program structure, and alignment with student interests. The findings revealed that internal communication breakdowns and budget constraints were significant factors impeding the effectiveness of SSG programs. Student participation was only moderate due to conflicting schedules with classes and insufficient program marketing. The rigid structure of SSG programs and a lengthy approval process further limited their ability to meet student needs. A disconnect between program content and student interests hindered engagement. The research concluded that the root causes of these problems lay in the need for more structured communication channels, a complex approval process, and misalignment with student interests. By addressing these underlying motives, recommendations included enhancing internal communication, allocating funds as efficiently as possible, and creating an inclusive learning environment. These strategies aimed to develop more effective and appealing student engagement programs, ultimately fostering a more active and engaged student body.
Strengthening TINA: Using Pugh Matrix and Kano Analysis to Improve Its Design Threshold and Performance Criteria Almaden, Antoniette M.; Pantinople, James D.; Ferrer, Lovenia M.; Forrosuelo, Laizame L.; Bongcales, Anthony Dave C.; Bastida, Ralph Warren P.; Cabanlit, Cheradee Ann M.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 5 No. 9 (2024): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.05.09.30

Abstract

Amidst the pandemic, the Teknoy-Inquiry Assistant (TINA) system was created to accommodate student institution–related questions while following the restrictions implemented by the government. Due to the rushed design, users experience untimely response problems when using the service. The research aims to investigate and propose improvements to the TINA system for the sustainability of the service. The researchers focused on the turn-around time for the replies to the questions in the TINA system. To further justify the importance of addressing the turn-around time of replies, the researchers also investigated the meaningful relationship between student satisfaction and response time. The researchers addressed and resolved the reply time using Kano Analysis. The research also used purposive sampling, using researcher-made survey questionnaires to find the relationship between student satisfaction and the timeliness of replies. With the help of the Pearson correlation coefficient, the researcher found a positive correlation between student satisfaction and reply time, with a positive correlation value of 0.4090. Since a positive correlation is found between student satisfaction and reply time, improving the turn-around time of reply certainly increases student satisfaction. Therefore, to improve TINA, the researchers advocate implementing its Artificial Intelligence Chatbot version to improve reply time. The research is the first to contribute to the Field of Technology and University Services within the local context since it may give practical suggestions on properly creating an Inquiry Assistant System among regional universities.
Co-Authors Almaden, Antoniette M. Bastida, Ralph Warren P. Bongcales, Anthony Dave C. Ferrer, Lovenia M. Forrosuelo, Laizame L. Pantinople, James D. Ursal, Din Emman S. Valle, Paula Trisha E.