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All Journal JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Jurnal Cahaya Mandalika International Journal Software Engineering and Computer Science (IJSECS)
Alwi, Muchamad Nurdin
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Transportation

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Efficiency and Effectiveness: Enterprise Architecture Strategies for Healthcare Service Alwi, Muchamad Nurdin; Hindarto, Djarot; Marina, Anna; Yudhakusuma, Dudi
International Journal Software Engineering and Computer Science (IJSECS) Vol. 3 No. 3 (2023): DECEMBER 2023
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijsecs.v3i3.1813

Abstract

In a globally evolving health landscape, attaining maximum efficiency and efficacy is of the utmost importance. The present study investigates the utilization of Enterprise Architecture tactics to enhance healthcare services, specifically by streamlining operations and boosting overall effectiveness. Through an examination of organizational processes, patient care, information management, and healthcare delivery, this study sheds light on the transformative potential of EA as a framework. This research investigates the strategic alignment of health systems through the application of EA principles to establish an infrastructure that is both harmonious and interoperable. The present study investigates the significance of digital transformation within the healthcare sector, with a particular focus on the ways in which EA strategies can enable the smooth incorporation of technological advancements to enhance patient outcomes. This study emphasizes the need for patient-specific health systems. It highlights the significance of a patient-centered approach in the context of EA. By conducting an exhaustive examination of the implementation of EA in the healthcare sector, this study intends to provide organizations with direction on how to enhance their service provision. Empirical evidence indicates that by utilizing EA to harmonize business objectives, technological progress, and patient-centric methodologies, significant enhancements in efficiency and efficacy can be achieved, thereby culminating in elevated benchmarks of healthcare provision. In conclusion, the study urges the extensive implementation of EA strategies within health systems, acknowledging its capacity to transform service frameworks and foster a health ecosystem that is more attentive to patients and proactive.
Implementation Of Lean Tool For Process Improvement Of Banking Services: A Case Study Of Regional Banks Alwi, Muchamad Nurdin; Kusumah, Lien Herliani
Jurnal Manajemen Industri dan Logistik Vol 6, No 1 (2022): page 01 - 176
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v6i1.1012

Abstract

Bank BJB continues to improve service quality by developing and strengthening banking services to customers. The current problems faced by Bank BJB are delays in service processes where the actual processing time exceeds the Service Level Agreement (SLA). The delay in the process is a non-value-added activity which is called waste. Aim This research aims to identify critical business processes of banking services that cause waste and improve using the Business Process Improvement method in the BJB Regional Treasury Branch. The research used the match method, data collection were obtained observation, interviews, and brainstorming with top management and users. Improvement using BPI was able to reduce the waiting time (queue) as waste and reduce lead time. The results of this study show the need for improvements to the tasks and functions of some parts such as Operational Service Officer, and Credit Officer so that more editions and no waste of time. So that the quality of service and customer satisfaction is achieved
Implementation Of Lean Tool For Process Improvement Of Banking Services: A Case Study Of Regional Banks Alwi, Muchamad Nurdin; Kusumah, Lien Herliani
Jurnal Manajemen Industri dan Logistik Vol. 6 No. 1 (2022): page 01 - 176
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v6i1.1012

Abstract

Bank BJB continues to improve service quality by developing and strengthening banking services to customers. The current problems faced by Bank BJB are delays in service processes where the actual processing time exceeds the Service Level Agreement (SLA). The delay in the process is a non-value-added activity which is called waste. Aim This research aims to identify critical business processes of banking services that cause waste and improve using the Business Process Improvement method in the BJB Regional Treasury Branch. The research used the match method, data collection were obtained observation, interviews, and brainstorming with top management and users. Improvement using BPI was able to reduce the waiting time (queue) as waste and reduce lead time. The results of this study show the need for improvements to the tasks and functions of some parts such as Operational Service Officer, and Credit Officer so that more editions and no waste of time. So that the quality of service and customer satisfaction is achieved
Tantangan dan Peluang Perbankan Digital: Studi Kasus Inovasi Keuangan dan Transformasi Perbankan Alwi, Muchamad Nurdin; Bahari, Fitriana; Turot, Margaretha; Nainggolan, Arison; Semmawi, Ramli
Jurnal Cahaya Mandalika ISSN 2721-4796 (online) Vol. 3 No. 2 (2022)
Publisher : Institut Penelitian Dan Pengambangan Mandalika Indonesia (IP2MI)

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Abstract

Perkembangan teknologi informasi dan komunikasi telah menciptakan peluang besar dan sekaligus tantangan baru bagi sektor perbankan. Penelitian ini menggambarkan dinamika perbankan digital dengan fokus pada inovasi keuangan dan transformasi perbankan. Melalui studi kasus yang mendalam, penelitian ini menganalisis dampak inovasi keuangan terhadap perubahan paradigma layanan perbankan dan eksplorasi transformasi perbankan digital. Latar belakang penelitian mencermati percepatan adopsi teknologi di sektor keuangan dan pertumbuhan perbankan digital. Tantangan terkait regulasi, keamanan, dan kebijakan perlindungan konsumen juga menjadi fokus utama dalam konteks perbankan digital. Research gap muncul dalam pemahaman mendalam mengenai bagaimana inovasi keuangan dan transformasi perbankan dapat diintegrasikan secara efektif untuk memenuhi kebutuhan konsumen modern. Penelitian ini menyoroti urgensi pemahaman yang lebih mendalam terhadap pergeseran perilaku konsumen dan dampak teknologi terhadap layanan perbankan. Analisis terhadap perbankan digital mencakup dinamika persaingan, strategi keuangan baru, dan manfaat bagi konsumen. Hasil penelitian ini memberikan wawasan tentang cara perbankan digital dapat memanfaatkan inovasi keuangan untuk mencapai transformasi yang berkelanjutan. Penelitian ini memberikan kontribusi pada literatur perbankan dan keuangan dengan menguraikan tantangan dan peluang perbankan digital serta menawarkan pandangan strategis bagi pemangku kepentingan industri. Kesimpulan penelitian menggarisbawahi perlunya kerjasama antara pihak industri, regulator, dan konsumen untuk memastikan keberhasilan perbankan digital di era inovasi keuangan.
Co-Authors Anna Marina Arison Nainggolan, Arison Bahari, Fitriana Hindarto, Djarot Lien Herliani Kusumah Ramli Semmawi, Ramli Turot, Margaretha Yudhakusuma, Dudi