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All Journal Jurnal EduHealth Journal of Educational Innovation and Public Health Menulis: Jurnal Penelitian Nusantara
Nabila Wulandari
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary Other

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Faktor-Faktor Yang Mempengaruhi Penundaan Proses Klaim JHT BPJS Ketenagakerjaan Cabang Medan Oktapianti, Wanda Aulia; Dwi Melisa Putri; Nabila Wulandari; Restu Amalia Mazid; Sri Hajijah Purba
Journal of Educational Innovation and Public Health Vol. 2 No. 3 (2024): Juli : Journal of Educational Innovation and Public Health
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/innovation.v2i3.3026

Abstract

This study aims to identify the factors influencing delays in the claim process of theRetirement Savings Scheme (JHT) at the BPJS Employment Branch Office in Medan. Aqualitative approach was employed through in-depth interviews with BPJS employees,rticipants,andbranch managers.The findingsrevealthatinternalfactorssuch asincomplete documentation, human resource limitations, and technological system disruptionsplay a significant role in causing claim delays. Additionally, external factors includingsuddengovernmentregulatorychangesand inadequateparticipantinformation alsocontribute to these delays. The impact of claim delays on participant satisfaction is profound,necessitating improvements in claim management administration. Based on these findings, itis recommended to enhanceparticipant education and awareness, strengthen humanresources, improve technological system reliability, and develop adaptive mechanisms forregulatory changes to enhance efficiency and participant satisfaction in the JHT claimprocessattheBPJS EmploymentBranchOfficein Medan
Analysis Of The Management And Utilization Of The National Health Insurance Capitation Fund (JKN) Puskesmas In Deli Serdang Regency Oktapianti, Wanda Aulia; Dwi Melisa Putri; Indah Doanita Hasibuan; Restu Malia Mazid; Nabila Wulandari
Jurnal EduHealth Vol. 15 No. 02 (2024): Jurnal eduHealt, Edition April - June , 2024
Publisher : Sean Institute

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Abstract

This study discusses the analysis of the management and utilization of the National Health Insurance (JKN) capitation fund at the Puskesmas in Deli Serdang Regency. The research method used was an in-depth interview and qualitative approach at 3 puskesmas in Deli Serdang Regency, namely Gunung Tinggi Health Center, Kutalimbaru Health Center and Bandar Baru Health Center. The results show the effectiveness and efficiency of capitation fund management practices at the puskesmas, with strict supervision in accordance with applicable regulations. Capitation funds are used to pay for health care services and operational costs. The Puskesmas studied has also used JKN capitation funds in accordance with the specified percentage, but several aspects need to be considered to ensure better compliance. Suggestions for improving the effectiveness of the use of capitation funds include capacity building and training related to capitation fund management.
Pengaruh Hubungan Pelanggan Dan Kepercayaan Terhadap Loyalitas Pelanggan pada UMKM Kopi di Kota Medan Nabila Wulandari; Kelly Yohani; Linda Wahyu Marpaung
Menulis: Jurnal Penelitian Nusantara Vol. 2 No. 5 (2026): Menulis - Mei
Publisher : PT. Padang Tekno Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/menulis.v2i5.1133

Abstract

Loyalitas pelanggan merupakan aset strategis yang sangat penting bagi keberlangsungan UMKM kopi di Kota Medan di tengah persaingan industri yang semakin ketat. Penelitian ini bertujuan untuk mengkaji pengaruh hubungan pelanggan dan kepercayaan terhadap loyalitas pelanggan pada UMKM kopi di Kota Medan melalui pendekatan studi literatur. Penelitian ini menggunakan pendekatan kualitatif dengan metode Systematic Literature Review (SLR), di mana data dikumpulkan dari berbagai jurnal ilmiah terindeks SINTA yang diterbitkan. Hasil kajian literatur menunjukkan bahwa hubungan pelanggan (customer relationship) berpengaruh positif dan signifikan terhadap loyalitas pelanggan, di mana pengelolaan hubungan yang baik melalui program retensi, komunikasi personal, dan penanganan keluhan mampu meningkatkan keterikatan pelanggan. Kepercayaan juga terbukti berpengaruh positif dan signifikan terhadap loyalitas pelanggan, dengan dimensi kemampuan (ability), niat baik (benevolence), dan integritas (integrity) sebagai faktor pembentuk utama. Secara simultan, hubungan pelanggan dan kepercayaan memberikan kontribusi yang signifikan terhadap pembentukan loyalitas pelanggan. Kesenjangan penelitian yang ditemukan menunjukkan bahwa studi yang secara spesifik mengintegrasikan kedua variabel tersebut dalam konteks UMKM kopi di Kota Medan masih sangat terbatas, sehingga diperlukan penelitian empiris lanjutan. Temuan literatur ini diharapkan dapat menjadi landasan bagi pelaku UMKM kopi di Kota Medan dalam merancang strategi pemasaran relasional yang efektif guna membangun dan mempertahankan loyalitas pelanggan jangka panjang.
Co-Authors Dwi Melisa Putri Indah Doanita Hasibuan Kelly Yohani Linda Wahyu Marpaung Oktapianti, Wanda Aulia Restu Amalia Mazid Restu Malia Mazid Sri Hajijah Purba