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All Journal JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika)
Muhammad, Hasan Abdullah
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Computer Science & IT Education

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KEBERLANJUTAN QRIS: MEMAHAMI TANTANGAN DAN MERANCANG SOLUSI DISRUPTIF Muhammad, Hasan Abdullah; Yani, Mega Fitri; Agustiana, Nathifa; Asriana, Asriana; Sandy, Muhammad Dwi Harry; Lubis, Muharman
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 9, No 3 (2024)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v9i3.5283

Abstract

Perkembangan pesat dalam sistem pembayaran elektronik, yang dipicu oleh kemajuan teknologi dan perubahan gaya hidup masyarakat, telah mengubah cara transaksi jual beli dilakukan, membuatnya lebih efektif dan efisien. Mata uang digital, sebagai hasil dari terus berkembangnya teknologi, memberikan dampak signifikan terhadap dunia pembayaran elektronik, mendorong beralihnya masyarakat dari transaksi tunai ke pembayaran digital. Studi ini mengeksplorasi tren penggunaan dompet digital di Indonesia, dengan fokus pada Shopee Pay sebagai pemimpin pasar. Meskipun berhasil menduduki peringkat pertama dengan penetrasi 68%, Shopee Pay juga menghadapi tantangan strategis, seperti persaingan yang semakin ketat dan perubahan regulasi. Penelitian ini bertujuan untuk mendalami tantangan tersebut dan memberikan solusi berorientasi pada peningkatan keberlanjutan, keamanan, dan inovasi layanan pembayaran digital. Dengan pemahaman mendalam terhadap dinamika industri pembayaran digital, penelitian ini diharapkan dapat memberikan pandangan berharga bagi para pemangku kepentingan dan membantu Shopee Pay memperkuat posisinya sebagai pemimpin di pasar yang terus berubah. Kesimpulan menyoroti pentingnya fondasi yang kokoh dan terpadu untuk kesuksesan adopsi pembayaran digital, dengan inovasi disruptif yang direkomendasikan untuk penggunaan QRIS di luar negeri sebagai langkah strategis untuk meningkatkan efisiensi transaksi dan kenyamanan konsumen.
REVOLUTIONIZING USER EXPERIENCE: ARCHITECTURAL INNOVATIONS IN OVO PAYMENT APPLICATION Yani, Mega Fitri; Muhammad, Hasan Abdullah; Agustiana, Nathifa; Asriana, Asriana; Sandy, Muhammad Dwi Hary; Lubis, Muharman
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 9, No 3 (2024)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v9i3.5264

Abstract

In the era of digital transformation, mobile-based payment applications have become an important element in everyday life, changing the way transactions and managing finances. Online payment applications provide significant benefits by making financial transactions easier without cash, providing flexibility in choosing brands, and supporting the progress of fintech businesses and startups in the digital financial sector. Lippo Group, through OVO, presents innovation in electronic money payment systems. OVO's rapid growth lies not only in the ease of financial transactions, but also in its mobile application which is designed to provide a better user experience. This research analyzes architectural innovation in the OVO mobile application, aiming to revolutionize the user experience and increase OVO's competitiveness in the mobile payments industry. Using descriptive qualitative methods, this research utilizes user cards, storyboards, and customer journeys to analyze the implementation of Microservices Architecture and Load Balancing. The results show that this innovation provides significant benefits, improving the system's scalability, reliability and maintenance efficiency. Using Load Balancing is effective in solving balance problems and customer service response. This research provides in-depth insight into the evolution of financial applications in Indonesia.
IKEA: Enhancing Customer Experience through Digital Transformation Yani, Mega Fitri; Muhdiantini, Cindy; Firdaus, Fitri Adini; Muhammad, Hasan Abdullah
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 2 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i2.5814

Abstract

Digital transformation has become a key driver for companies to remain relevant and competitive. IKEA, as one of the world's largest furniture retailers, has proactively embraced digital transformation as a core strategy to enhance customer experience. This research explores various digital initiatives by IKEA, including the development of the IKEA Place app using Augmented Reality (AR) technology and the enhancement of online platforms with advanced features. Additionally, IKEA has made strategic investments in digital technology in physical stores, such as interactive digital kiosks and mobile payment systems. This study utilizes a comprehensive literature review method, leveraging Google Scholar, Scopus, and company reports to ensure credible and up-to-date information. The findings indicate that IKEA's digital transformation has positively impacted customer satisfaction and loyalty. However, IKEA also faces various challenges in this transformation process. This research provides in-depth insights into IKEA's digital transformation journey, sustainability factors, Five Forces analysis, new business strategies, and recommendations for the future. In conclusion, IKEA's digital transformation has successfully significantly enhanced customer experience, albeit requiring ongoing adaptation and innovation.
Co-Authors Agustiana, Nathifa Asriana Asriana, Asriana Firdaus, Fitri Adini Muharman Lubis Muhdiantini, Cindy Sandy, Muhammad Dwi Harry Sandy, Muhammad Dwi Hary Yani, Mega Fitri