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All Journal Journal of Practical Management Studies Jurnal Pengabdian dan Pemberdayaan Banyuwangi
Ringa, Maria
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Social Sciences Other

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The Effectf of Room Facilities on Guest Satisfaction at Ima Kupang Hotel Tamonob, Angel; Lasibey, Ariance Ana; Welly, Fahri; Ringa, Maria
Journal of Practical Management Studies Vol. 2 No. 1 (2024): Vol. 2 No. 1 (2024): JPMS - March
Publisher : CV. Jala Berkat Abadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61106/jpms.v2i1.29

Abstract

The problems in this study are as follows: How does the influence of room facilities on guest satisfaction at the IMA Kupang Hotel? Based on the formulation of the problem, the goal is to determine the effect of room facilities on guest satisfaction at Hotel IMA Kupang. This study uses Room Facilities as the independent variable and Guest Satisfaction as the dependent variable. This research was conducted at the IMA Kupang Hotel, the number of samples was 90 respondents using the simple random sampling technique. Field data collection using a questionnaire. Based on the results of the descriptive analysis, the achievement variable for Room Facilities (X) is 1,919 with high criteria, the achievement variable for Guest Satisfaction (Y) is 2,208 with high criteria. The calculated t value for variable X is 12,258 while the t table value is 1,662, because the t calculated value is greater than t table (12,258 > 1,662) and the sig table shows a value of 0.000 which is smaller than the error rate of 0.1 (0.00 <0,1) then H0 is rejected and Ha is accepted. Thus the results of the Hypothesis test are Room Facilities have a significant effect on guest satisfaction at Hotel IMA Kupang. The results of the correlation analysis, obtained the value of R = 0.631ᵃ Square or the coefficient of determination which shows the influence of room facilities and guest satisfaction variables is relatively strong. The coefficient of determination is 0.631 or 63% and the remaining 37% is explained by other factors not examined.
Promoting Clean Tourism and Waste Management Education at Paradiso Beach Kupang Batilmurik, Ridolof; Fanggidae, Jappy P; Noach, Robert M; Ringa, Maria; Benu, Yessi S; Nurdin, Hairil; Dewiaty, Irmina L; Fanggidae, Enjelina
Jurnal Pengabdian dan Pemberdayaan Banyuwangi (Jurnal Abdiwangi) Vol 2 No 2 (2025): Jurnal Abdiwangi
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Politeknik Negeri Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57203/abdiwangi.v2i2.2025.70-79

Abstract

Paradiso Beach, located in Oesapa Barat Subdistrict, Kupang, holds significant potential as a leading tourist destination. However, inadequate environmental management—particularly concerning waste management—remains a major challenge. This Community Service Program (PKM), conducted by the Department of Business Administration at the State Polytechnic of Kupang, aims to raise public awareness of the importance of waste management, improve the quality of tourism services, and empower micro-enterprises through the utilization of recycled waste. This initiative contributes to enhancing environmental quality and the economic well-being of communities surrounding Paradiso Beach. The results of this community service activity show that educational and outreach programs involving more than 100 participants successfully enhanced public understanding of environmentally friendly waste management. Approximately 75% of participants demonstrated behavioral changes in waste disposal and segregation. The program also facilitated the establishment of three environmental awareness groups and provided training on recycling-based waste management, which led to the creation of economically valuable products. As a result, the cleanliness of Paradiso Beach improved significantly, with a 40% reduction in waste and an 85% increase in visitor satisfaction. Moreover, three micro-enterprises based on recycled materials were established and began marketing their products to the local market. These activities demonstrate that a participatory approach can effectively raise environmental awareness and promote local economic development through sustainable waste management
Co-Authors Batilmurik, Ridolof Benu, Yessi S Dewiaty, Irmina L Fanggidae, Enjelina Lasibey, Ariance Ana Noach, Robert M Nurdin, Hairil Tamonob, Angel Welly, Fahri