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All Journal Journal of Community Engagement in Health Strada Jurnal Ilmiah Kesehatan (SJIK)
Ika Retnani
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Optimization of Outpatient Waiting Times to Improve the Achievements of National Quality Indicators at TNI AD 05.08.04 Hospital Lawang Wieko Prayudi; Ganista Alkautsar; Ika Retnani; Titis Ari Respatilatsih; Indasah
Journal of Community Engagement in Health Vol. 7 No. 2 (2024): September
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jceh.v7i2.565

Abstract

The waiting time for outpatient services in a hospital is one of the important factors determining patient satisfaction with the hospital, so it is hoped that patients will not wait too long while in the hospital. This study aimed to optimize outpatient waiting times so that it can increase the achievement of national quality indicators at TNI AD 05.08.04 Hospital, Lawang. This study used fishbone diagrams, USG (Urgency, Seriousness, Growth), and SWOT Analysis (Strength, Weakness, Opportunity, Treats) to formulate problems and find solutions. The results of this study showed that priority problems in waiting time include: standard operating procedure (SOP) for outpatient service flow are still not available, the electronic medical record system is still often slow, and evaluation of national quality indicators is still not carried out routinely. Furthermore, the proposed strategy offered is the creation of SOP regarding the flow of outpatient services and routine outreach regarding the use of electronic medical records. With the implementation of these two strategies, it is hoped that they will be able to speed up waiting times for outpatient services, thus improving the achievement of national quality indicators.
The Influence of Brief Counseling on Work Motivation and Implementation of Patient Safety Culture in Staff at Ramdani Husada Clinic Ika Retnani; Agusta Dian Ellina; Yenny Puspitasari
STRADA : Jurnal Ilmiah Kesehatan Vol. 13 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjik.v13i2.1115

Abstract

The application of work motivation and patient safety culture is one facet of work culture, which is an organizational management concept. Additional evidence regarding the use and efficacy of counseling in the workplace can be obtained by understanding how different stakeholders use it. The purpose of this study is to ascertain how brief counseling affects staff members' job motivation and adoption of the Ramdani Husada Clinic's patient safety culture. Quantitative research employing a "nonequivalent control group design" methodology is the methodology employed. A sample of sixty-three individuals was selected using a non-random sampling technique. Three statistical tests are used in the data analysis technique: multivariate analysis of variance (MANOVA), paired sample t-test, and independent sample t-test. The findings of the study demonstrated that.
Co-Authors Agusta Dian Ellina Ganista Alkautsar Indasah Titis Ari Respatilatsih Wieko Prayudi Yenny Puspitasari