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Quality of Service in the Preparation of Population and Civil Registration Administration Documents at the Cirebon Regency Population and Civil Registration Office Puspita Ningrum, Setia Devi; Yuliyanti, Feni; Permana, Ipik; Haryo Bharoto, R. Mahendra
Asian Journal of Social and Humanities Vol. 3 No. 1 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i1.386

Public Service Procurement is a task for the government in creating community welfare, for the creation of welfare in the community it is necessary to have quality in the implementation of these services, in this era of digitalization the government is expected to be able to implement technological advances by utilizing digitalization as an effort to improve services with easy access for the community. This study is aimed at finding out how the quality in the implementation of public services at the Cirebon Regency Population and Civil Registration Office, measuring the level of public satisfaction with the Cirebon Regency Population and Civil Registration Office, and finding out how to Improve the Quality of Public Services at the Cirebon Regency Population and Civil Registration Office. The research method used is a Qualitative Research Method with Questionnaire data collection techniques that are disseminated to the community in Cirebon Regency through Google Forms, Interviews with employees of the Cirebon Regency Population and Civil Registration Office, and Location Observation which is a place of service located at the Cirebon Regency Population and Civil Registration Office. Research shows that the quality of administrative document loading services at the Cirebon Regency Population and Civil Registration Office has not been maximized, improvements are needed to improve the quality of service. a) improving Facilities and Infrastructure that are Facilities in the Service process; b) hard skills training is needed in the implementation of E-Governance; c) There is a need for training on excellent service so that they know how to behave well and appropriately to maximize service to the community

The Effectiveness of The Integrated Population Information System (Sintren) Application In The Issuance of Death Certificates at The Population and Civil Registration Office of Cirebon Regency Mulyana, Rico; Fajri Nurmansyah, Diky; Zulkarnaen, Iskandar; Haryo Bharoto, R. Mahendra
Asian Journal of Social and Humanities Vol. 2 No. 8 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i8.315

This study aims to determine the effectiveness of the Population Integrated Information System application program in Cirebon Regency conducted by the Population and Civil Registration Office of Cirebon Regency. This program is based on rules and regulations regulated by local and central governments, and involves various stakeholders and available resources. A qualitative approach was used in this study, with the purpose sampling method to provide an overview of the phenomena that occur. Program effectiveness based on Budiani's theory identifies four effectiveness indicators, namely target setting, program socialization, program objectives and program monitoring. The findings show that the program has been running well in the issuance of death certificates, although there are still some challenges faced, such as the lack of death certificate issuance services offered by the Population and Civil Registration Office of Cirebon Regency; second, the lack of public knowledge about the SINTREN application offered by the Population and Civil Registration Office of Cirebon Regency; and third, the Regional Apparatus Organization (OPD) is still insufficient in an effort to socialize the SINTREN application to the people of Cirebon Regency. Therefore, the study concluded that more enhanced efforts are maximizing human resources, repairing unstable networks and further socializing or educating the public to further improve the making of death certificates due to the benefits of the Death Certificate Document.

Effectiveness of Stunting Prevention Program In Cirebon Regency Ferdiana Yanuar, Fedri; Ahmad Sudrajat, Faisal; Nursahidin, Nursahidin; Haryo Bharoto, R. Mahendra
Asian Journal of Social and Humanities Vol. 2 No. 9 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i9.323

This study aims to determine the effectiveness of stunting prevention programs in Cirebon Regency conducted by the Health Office. This program is based on rules and regulations regulated by local and central governments, and involves various stakeholders and available resources. A qualitative approach was used in this study, with a descriptive method to describe the phenomena that occur. Program effectiveness is evaluated based on Richard M. Steers' theory identifying three indicators of effectiveness, namely goal achievement, integration, and adaptation. The findings show that the program has made progress in reducing stunting, although there are still some challenges faced, such as lack of coordination and limited resources. Therefore, this study concludes that stunting prevention efforts need to be continuously improved by improving coordination between agencies, strengthening program integration, and adapting to changing environmental conditions.

Quality of Service in the Preparation of Population and Civil Registration Administration Documents at the Cirebon Regency Population and Civil Registration Office Puspita Ningrum, Setia Devi; Yuliyanti, Feni; Permana, Ipik; Haryo Bharoto, R. Mahendra
Asian Journal of Social and Humanities Vol. 3 No. 1 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i1.386

Public Service Procurement is a task for the government in creating community welfare, for the creation of welfare in the community it is necessary to have quality in the implementation of these services, in this era of digitalization the government is expected to be able to implement technological advances by utilizing digitalization as an effort to improve services with easy access for the community. This study is aimed at finding out how the quality in the implementation of public services at the Cirebon Regency Population and Civil Registration Office, measuring the level of public satisfaction with the Cirebon Regency Population and Civil Registration Office, and finding out how to Improve the Quality of Public Services at the Cirebon Regency Population and Civil Registration Office. The research method used is a Qualitative Research Method with Questionnaire data collection techniques that are disseminated to the community in Cirebon Regency through Google Forms, Interviews with employees of the Cirebon Regency Population and Civil Registration Office, and Location Observation which is a place of service located at the Cirebon Regency Population and Civil Registration Office. Research shows that the quality of administrative document loading services at the Cirebon Regency Population and Civil Registration Office has not been maximized, improvements are needed to improve the quality of service. a) improving Facilities and Infrastructure that are Facilities in the Service process; b) hard skills training is needed in the implementation of E-Governance; c) There is a need for training on excellent service so that they know how to behave well and appropriately to maximize service to the community

PARTICIPATION OF BEGINNER VOTER IN THE 2024 ELECTION IN KUNINGAN DISTRICT Maulana Sobirin, Ade; Fauziah, Resna; Zulkarnaen, Iskandar; Haryo Bharoto, R. Mahendra
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 3 No. 7 (2024): June
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v3i7.2264

The participation of novice voters in the 2024 elections in Kuningan Regency is already underway but is considered still not optimal due to a lack of basic understanding regarding the importance of participation in elections, apathy towards the political system and their low trust in the government. This research aims to find out how novice voters participate in the 2024 elections in Kuningan Regency. The research method used was descriptive qualitative with data collection techniques in the form of observation, interviews, and documentation. Using the theory of the influence of community participation according to Bintoro Tjokroamidjojo as a theoretical framework. The results of this research indicate that voter participation in the 2024 elections in Kuningan Regency is considered not yet optimal if viewed from the results of the vote acquisition during the election because the number of invalid votes is still quite large. These results cannot be separated from the participation of first-time voters in it. Things that influence the participation of first-time voters are the lack of voter trust in the government and political institutions, the delivery of election-related information to first-time voters is still not conveyed thoroughly, and the political knowledge and understanding of new voters is still minimal. So even though the election was welcomed enthusiastically by first-time voters, there were still many invalid votes which was an indicator that in their participation they had not been able to use their voting rights properly.

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